The staff were extremely courteous, friendly, obliging, thoughtful, and looked after us very well. Nothing was too much trouble for them. I'm very impressed. The rooms in the new wing on the second floor were excellent, facilities perfect, bathroom good, beds comfortable and blackout curtains worked well. The garden was very inviting and a plea... what people say » sure to sit out in and have breakfast in. We never ate in the Restaurant simply because we were always out exploring the city. Other public rooms in - The hotel was very impressive. Beautiful senery, wonderful rooms, cheap restaurant for hotel guests, very very outgoing staff...aimed to please 125%...we were very excited about the hotel and in general had a very pleasant, relaxing time. The hotel was very close to all the main attractions in Santiago, bars nearby, something for everyone. The room was romantic and we felt we were very spoiled!