The warmth and thoughtfulness of the staff, always ready to help you. The room was on the front, attractive, comfortable, airy and immaculately clean and maintained. The location in the Rocks is brilliant - step across the road and you're on Circular Quay. Sydney never disappoints and The Russell helped to make our stay memorable especially for m…

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y sister who was visiting for the first time. - It was just a 2 minute walk from the train stop that runs all the way from the airport in just 20 minutes. Very easy to access. Friendly staff. Very clean. We had a room with shared bathroom and it was very clean and big + for the Molton Brown schampoo, conditioner and soap in the bathrooms :) The room very beautiful decorated. Old fashioned in a good way.

Location!!!! It was extremely convenient. Opera house was a 2-minute walk away. Both the train and ferry stations were at the hotel's doorstep. Botanic Garden was also just across the street which was great. We travelled with 2 toddlers and the room was very comfortable and the balcony was great too. We paid extra for the harbor view and it was we…

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ll worth it. There were many restaurants at the harbor as well which was great. All staff were very friendly and helpful. I would recommend it. - I loved the view, and the good sized balcony. I loved that there was extra milk in the fridge, most places I always have to ask for more, though there wasn't enough sugar (we are big coffee drinkers). The spa didn't work so they gave us free dinner in the restaurant as a compromise, loved that! oh and the bottle of bubbly sent up to the room after i mentioned we were celebrating my hubby's 60th birthday was just lovely, thank you! :) very happy

My husband and I, loved the location , as it was walking distance to cafes, buses , ferry, shops, Sydney harbour, Opera house and trains. We loved the comfy bed and pillows so much we haven't slept as well since arriving home. We loved the polite, well mannered and very professional staff, who treat you with such respect no matter what you are wea…

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ring. The staff were so wonderful as they followed up on our tour booking for the next day ,which we didn't expect. It was awesome. Nothing was too mu - Very comfortable and quiet hotel in an excellent location. Staff offered us a reasonably priced upgrade to a harbour view room which we accepted. Beautiful room on a high floor and lovely view. Great bathroom with separate shower which I prefer. We had a room service late snack which arrived promptly. Quality of food was average but as we only had the mushroom soup other options could have been tastier. Breakfast was fantastic with many choices for a a wide variety of cultures.

be warned if you are expecting the hotel grandeur and modern and packed with guests, this hotel is not what you are looking for. However, the intimate and cozy feeling, plus the fine elegance of the deco all offer a nice and comfortable stay. Great location to circular quay ferry termini and 15-20 min walk to the city central shopping precinct. Yo…

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u can also take the free tour bus just around the corner. As for the dinning selections, plenty touristy and less-touristy ones are around. Extra note - We stayed in the Deluxe King Room for 2 nights. The room was very spacious, clean and the second we stepped into the room we felt we were staying in luxury. The full breakfast we had booked with the room was amazing. So much range. Above all the staff were courteous and always made you feel welcome and as if we were regular customers to the hotel. Location of hotel was great - only 500m from Circular Quay and about 5min walk to Opera House. My fiance and I will definitely be coming back to the

Location; size (boutique); set-out (would love to try a room with a view); breakfast; bar facilities and library/lounge. Being able to walk in and out and return after 10 PM without having to unlock/access entry. LOVED the conservation of an old building & the charm of the fit out - well done! PS - We had to unexpectedly cancel our second nigh…

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t due to family commitments a were delighted not to be charged for the night - despite a 'no refund' policy. Reminds me of the 'old days' when custome - The location was fantastic, very easy to find your way to many of Sydney's activities. The hotel itself blended the historical building with ultra modern fittings tastefully. The bedroom was adequate and the ensuite was a decent size. The shower was large. The room we stayed in was able to be dark with the blinds down for a sleep in. The staff were very helpful and willing to help with anything requested of them. There wasn't much street noise even though there are restaurants and pubs all arou

A great place to stay, The Harbour View Room was fantastic we were there for the Aust. Navy Fleet Review and did not need to leave the room to watch the fireworks and events. The staff were friendly and helpful. It seemed like our room was serviced every time we left it. We loved our stay. I recommend a harbour-view room suite. We looked over the…

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Opera House, the Harbour Bridge and much of Sydney Harbour including the North Head. Caught the train from the airport the Circular Quay not cheap bu - We had obtained a smartdeal for the Four Season for our last trip to Sydney. Apart from the value for money, the hotel was in a great location for a city visit to Sydney, pleasant staff, very comfy room, excellent house-keeping, L'occtaine toiletries and we took advantage of the gym and outdoor heated pool too. Some reviews had complained the hotel is dated. I wouldn't agree. Very enjoyable stay, we will be back.

Having been to Sydney several times staying at different hotels each time (4 or 5 stars),we always break up our stays with two hotels for variety. The Intercontinental on Circular Quay had the most professional,helpful and friendliest staff of all the hotels we've stayed at in Sydney. Their Concierge staff is the best we've encountered anywhere. M…

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y teenage kid don't want to stay anywhere else after this last visit. We managed to get the room at a reasonable rate and took advantage of this. The - loved the location perfect for access to see the Opera Carmen at Mrs Macquaire :Point. Loved being able to walk through Royal Botanical Gardens (had a picnic) and easy acces to shopping with the free green bus just up the road. Our view from 2218 was excellent - we were really thrilled. Big thanks to the Conceirges who made our requests for massages and restaurants easy. Great service from front desk check in and out, umbrellas on the rainy days and help with suitcases. Just the best experi

The staff were 100% friendly and professional. Always pleased to accomodate. One morning we witnessed the 'egg chef' loosing conrol somewhat & hope that within our view of his team members supporting hi, it helped his situation and that all is good there. As we see it, a little blip is nothing when everyone is pulling together to be their best…

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. We are all human. We definiatly recommend anyone to stay here....and have eggs with breakfast :-) our only dissapointment was, when making enquirie - i like sydney who could not, the hotel desk staff could not be more helpful we arrive very early and they found a room for us straight away after a long flight this was much appreciated thank you holiday in staff for a wonderful stay in sydney. ps insted of the 4 days we booked we stayed 8 i think that show how much we enjoyed the stay

It was sheer pleasure to stay at Quay West! The Staff were friendly, efficient and attentive and bent over backwards to be helpful. I ordered Room Service breakfast which was delivered hot and on time and it was everything and more than I expected. Bouquets to Quay West - I can't wait to return. - The view was spectacular and the suites mag…

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ic. This was an indulgent luxury for us to fair well a family member back over seas......if it was a bit cheaper we could indulge more often....but hey maybe that's what it makes special....many thanks cheers a, c, k and M.