Booking accommodation
How do I book accommodation?
Search for your destination and travel dates on LetsBookHotel.com, explore the available accommodation options and choose the offer that best suits your trip.
When you select an offer, you may be redirected to the relevant travel or booking provider to review the final details and complete your booking.
Does LetsBookHotel.com take my booking directly?
Not necessarily. LetsBookHotel.com helps you find and compare accommodation and travel offers from established travel and booking partners.
When you choose an offer, the booking may be completed with the relevant third-party provider. The provider will then be responsible for your booking confirmation, payment arrangements and booking-specific support.
How do I know my booking is confirmed?
Your booking is confirmed according to the process of the provider with whom you complete the reservation.
You should receive a confirmation page, email or booking reference from that provider. Keep this information as you may need it if you later want to view, change or cancel your booking.
I have not received my booking confirmation. What should I do?
First check your email inbox and spam or junk folder.
If you still cannot find your confirmation, contact the travel or booking provider with whom you completed the reservation. Any booking reference or payment information you have may help them locate the booking.
Accommodation information
How do I find the price for a hotel or other accommodation?
Enter your destination, travel dates and other search details to view available accommodation and offers.
Prices and availability can change, so always check the final price and booking conditions shown by the provider before completing your reservation.
How do I know what is included in the price?
Offer details may indicate whether breakfast, taxes, fees or other services are included.
The final inclusions and conditions are determined by the booking provider, so check the complete offer details before confirming your booking.
Are prices per person or per room?
This depends on the accommodation and the offer selected.
The relevant booking provider will show how the price is calculated, together with any applicable taxes, fees and conditions, before you complete your reservation.
Are taxes and fees included?
This varies by destination, accommodation and booking provider.
Check the final price breakdown supplied by the provider before completing your booking.
How do I find the accommodation address and contact details?
Available address and property information may be shown within the accommodation details on LetsBookHotel.com.
After completing a booking, the relevant booking provider will normally provide the information needed for your stay as part of your booking confirmation.
Rooms and special requests
What is the difference between a double room and a twin room?
A double room generally has one double bed, while a twin room generally has two separate single beds. Room configurations can vary, so always check the room description before booking.
Can I request an extra bed or cot?
This depends on the accommodation, room type, occupancy rules and availability.
Check the property's policies and room information before booking. Where special requests are supported, you may be able to submit the request during the booking process or contact the accommodation or booking provider after confirmation.
Can children stay in the same room?
Child policies vary by accommodation and may depend on the children's ages and the room selected.
Include the correct number and ages of guests when searching whenever this option is available, and review the accommodation's child and occupancy policies before booking.
How can I request an early check-in or late check-out?
Early check-in and late check-out depend on the accommodation and availability.
After booking, contact the accommodation or follow the instructions provided by your booking provider to make a request.
What if I will arrive late?
Check the property's check-in conditions before travelling. If you expect to arrive outside the normal check-in period, contact the accommodation or booking provider in advance.
Facilities and services
How can I check whether an accommodation has parking?
Parking information may be included in the property's facilities or accommodation details.
Parking availability, reservations and charges can change, so check the latest information from the property or booking provider before your stay.
How can I check whether an accommodation offers a shuttle service?
Check the facilities and services shown for the accommodation. If a shuttle is available, it may need to be arranged separately with the property or relevant provider.
How can I find out whether a property has a particular facility?
Review the facilities and property information displayed with the accommodation.
If a particular facility is essential to your trip, we recommend confirming it with the accommodation or booking provider before travelling.
Payments
Does LetsBookHotel.com store my credit or debit card details?
No. LetsBookHotel.com does not store payment card details.
Where payment information is required, it is entered into and processed by the relevant travel provider, booking platform or payment processor.
When do I pay for my accommodation?
Payment arrangements depend on the offer and booking provider.
Some bookings may require payment at the time of booking, while others may allow payment later, payment at the property, a deposit or another arrangement.
Always check the payment conditions before confirming your booking.
Which payment methods can I use?
Accepted payment methods are determined by the relevant booking provider and accommodation.
The available options should be shown before you complete your booking.
Can I book without a credit card?
This depends on the provider and the selected offer. Some bookings may require a payment card while others may offer alternative payment arrangements.
Check the conditions of the specific offer before booking.
Cancellations, changes and refunds
How do I cancel or change my booking?
If your booking was completed with a third-party travel or booking provider, changes and cancellations should normally be made directly with that provider.
Use the instructions, links or contact information supplied in your booking confirmation.
Will I be charged a cancellation fee?
Cancellation conditions are determined by the provider and the particular offer you booked.
Some bookings may offer free cancellation within a specified period, while others may be partially or fully non-refundable.
Always review the cancellation conditions before booking.
How do I request a refund?
Refunds are subject to the terms of the booking provider and the offer selected.
If your booking was completed with a third party, contact that provider directly using the details in your booking confirmation.
How do I know my booking has been cancelled?
The booking provider should normally provide a cancellation confirmation once the cancellation has been successfully processed.
Keep this confirmation for your records.
Activities, attractions and experiences
Can I book things to do through LetsBookHotel.com?
Yes. LetsBookHotel.com can help you discover bookable attractions, tours, excursions, tickets, activities and travel experiences in destinations around the world.
Who provides the activities and experiences?
Activities and experiences may be supplied by third-party travel and activity providers.
When you select an experience, you may complete the booking through the relevant provider. Its booking terms, cancellation conditions, meeting instructions and other requirements will apply.
Where do I find meeting points, opening times and activity details?
Check the complete activity information before booking. The relevant provider should also supply important details as part of your booking confirmation.
Schedules and local operating conditions can change, so check time-sensitive information before your visit.
Wishlist
What is the wishlist?
The wishlist allows you to save accommodation or other travel options that interest you so you can find them more easily while planning your trip.
How is my wishlist stored?
LetsBookHotel.com may use cookies and similar browser technologies to store and maintain your wishlist and remember certain choices when you return to the website.
If you clear your browser data, block relevant cookies or use a different browser or device, items saved in your wishlist may no longer be available.
Travel guides
Does LetsBookHotel.com provide destination and city guides?
Yes. Our travel guides are designed to help you plan your trip and learn more about your destination.
Depending on the destination, guides may cover topics such as where to stay, things to see and do, food and nightlife, getting around, family travel, budget travel and other useful local information.
Is the information in the travel guides always current?
We aim to provide useful travel information, but destinations change. Opening hours, transport, venues, attractions, prices and local rules may change after a guide is published.
For important or time-sensitive information, check with the relevant official or local source before travelling.
About prices and offers
Does LetsBookHotel.com guarantee the lowest price?
No general lowest-price guarantee applies unless it is expressly stated for a particular offer.
LetsBookHotel.com helps you discover and compare travel offers so you can choose the option that best suits your requirements.
Why can a price change after I select an offer?
Travel prices and availability can change frequently. Information shown on LetsBookHotel.com may have been supplied by a third-party provider and can change before you reach the final booking stage.
The price and conditions displayed by the provider before you confirm your booking should be treated as the final booking information.
Customer Care
Who should I contact about an existing booking?
For questions about an existing reservation, payment, cancellation, refund or booking change, contact the travel or booking provider with whom the reservation was completed.
Your confirmation message should contain the relevant booking reference and contact information.
How can I contact LetsBookHotel.com?
For questions about using LetsBookHotel.com, our travel search, website content or other general enquiries, please contact our Customer Care team using the contact options available on the website.
