1. Our commitment to your privacy
At LetsBookHotel.com, we take your privacy seriously. This Privacy Policy explains how we may collect, use, share and protect information when you use our website and travel services. LetsBookHotel.com helps travellers search and compare accommodation, discover bookable activities and experiences, and access travel guides and destination information. Some services and bookings available through LetsBookHotel.com are provided by third-party travel partners.
2. Information we may collect
The information we collect depends on how you use LetsBookHotel.com and may include information you provide directly, information collected automatically when you use the website, and information received from service providers or partners. This may include your name, contact information, search preferences, travel dates, destination interests, device and browser information, IP address, website usage information and interactions with offers or services displayed on LetsBookHotel.com. Where you choose to make a booking or purchase a travel service, additional information may be requested directly by the relevant booking or travel provider.
3. How we use information
We may use information to operate and improve LetsBookHotel.com, provide search and comparison services, display relevant travel offers, provide destination information, understand how visitors use the website, improve our services, prevent fraud and misuse, respond to enquiries and comply with legal obligations. Where permitted, information may also be used to personalise your experience and help us present travel options or content that may be more relevant to you.
4. Bookings and third-party travel providers
Accommodation, activities, attractions and other travel services displayed on LetsBookHotel.com may be provided by third-party booking platforms, accommodation providers, activity operators and other travel partners. When you select an offer, you may be redirected to a third-party provider or complete your booking through that provider's systems. Any personal or payment information you provide during that booking is handled by the relevant provider in accordance with its own privacy policy, terms and security practices.
5. Payment information
LetsBookHotel.com does not store payment card details. Where payment information is required for a booking, it is entered into and processed by the relevant travel provider, booking platform or payment processor. Those third parties are responsible for handling payment information in accordance with their own security standards, terms and privacy practices. We recommend reviewing the relevant provider's privacy and payment information before completing a booking.
6. Sharing information
We may share information with trusted service providers and business partners where this is necessary to operate LetsBookHotel.com, provide requested services, support travel searches and bookings, analyse website performance, prevent fraud, maintain security or comply with legal obligations. This may include technology providers, analytics providers, travel partners, booking platforms and other organisations that support the operation of our services. We do not sell your personal information to third parties.
7. International data transfers
Some of our service providers and travel partners may operate in countries other than the country in which you are located. Where personal information is transferred internationally, we take appropriate steps where required to ensure that the transfer is handled in accordance with applicable data-protection law.
8. Cookies and similar technologies
LetsBookHotel.com uses cookies and similar technologies to help the website function properly and improve your experience. For example, cookies may be used to provide you with a way to store and maintain your wishlist, remember certain preferences and recognise your choices when you return to the website. We may also use cookies and similar technologies to understand how the website is used, measure performance and improve our services. Some cookies or similar technologies may also be provided by third-party services used on the website.
9. Analytics and website usage
We may collect information about how visitors use LetsBookHotel.com, including pages viewed, searches performed, links selected, device information and general interaction with the website. This information helps us understand how the website performs, identify problems and improve our travel search, content and services.
10. Communications
We may contact you when necessary to respond to an enquiry, provide information you have requested or communicate about a service you have used. Where marketing communications are offered, they will be sent in accordance with applicable law and the preferences you have provided. You may opt out of marketing communications using the method provided in the relevant message or through any communication preferences made available to you.
11. Data security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, communication or data-storage system can be guaranteed to be completely secure, and we therefore cannot promise absolute security.
12. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records, resolving disputes, preventing fraud and complying with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it is processed.
13. Third-party websites
LetsBookHotel.com may contain links to third-party websites and services. These websites operate independently and have their own privacy policies and practices. LetsBookHotel.com is not responsible for how third parties collect or use information after you leave our website.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements. The version published on LetsBookHotel.com will be the current version.
15. Contact and Customer Care
If you have questions about this Privacy Policy or how LetsBookHotel.com handles personal information, please contact our Customer Care team using the contact options available on the website.
