very spacious, clean, very pleasant and helpful staff, wonderful buffet breakfast, very nice lobby facility with plenty of space to sit and relax - Friendly staff

I had a horrendous day prior to my arrival. The clerk that checked me in, totally reversed the whole day! That young man was so professional, yet warm and welcoming. This was unexpected and set the tone for the remainder of my travel. - We booked this as a convenient stop over, having required a place to sleep after our flight from the uk, and be…

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fore we picked up our hire car. We couldn't believe the high standard for the money we paid. Good hotel for the money.

Very convenient for the airport. Does just what is needed for a transit hotel. It's clean and comfortable. Have rated it highly for location because of the airport. It is not in a good position for other purposes! - My children and I really enjoy the swimming pool, room service and the comfort and beauty of the hotel. My granddaughter said this i…

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s nice place and I agree with her

The hotel room was spacious, clean and quiet. Very impressive. Hotel staff were extra friendly, helpful, and attentive. Although we were only there for one night to catch an early flight, I would definitely book here again without question. Well done! - I loved everything about the hotel the room was mavulos, and the staff was very very profe…

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ssional and beyond nice and excellent. Especially a young lady name Marie her guest service was to me speechless she know well how to welcome a guest.

Value for money and good breakfast. - Price is OK

Your hotel staff was extremely friendly and helpful. We did not know our way around, and they patiently explained features of the hotel and directions. - Free 24-hour shuttle bus to airport Very comfortable beds & dark curtains Nice smelling toiletries! Helpful & friendly staff

In two words : it is a brilliant hotel with an impeccable service and a very friendly and helpfull staff. There was a free shuttle to the station and to the airport ! I would recommend this hotel to everyone who goes to NYC ! I will go back again asap ! - The best thing about this hotel They have a shuttle to penn station , Rutgurs University &am…

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p; Airport for free It's only good for student want to study for kaplan or business purposes for week only..

I could not have been more impressed with everything at this hotel. The staff was fantastic, from Valet team, (whom called me when I left my phone in the car and brought it to my room), to the front desk, (that allowed me to check in really early), to the cleaning staff, who ran a really tight ship - my room was perfect! I had a Newport Suite that…

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has an incredible view of downtown nyc. I cannot say enough about the view, the room, the service,. Absolutely one of the best stays I've ever had, e - The hotel is extremely close to the light path train, which made traveling to nyc extremely convenient. The mattresses were quite comfortable, and the bathroom was spacious. Debbie was also extremely helpful. We had a rather large yellowish stain on the comforter of one of our beds, and she had housekeeping change it immediately. Also, she gave our family a breakfast voucher for two (which was a $60 value).

Everything!! From location, to size of room, to value for money, everything was perfect! The lobby is always full of staff and customers but the staff is very efficient and always very helpful. From Concierge to Front desk to bellboy, they are committed to their work. Bravo! I travel extensively and was at first a bit worried about staying in this…

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huge, busy hotel, expecting an overwhelmed staff but it was not the case and I would definitely go there again and recommend it to many! - Unparalleled view of the WTC site, including the Pools and Freedom Tower, from most rooms. Continental breakfast was very tasty. Staff were friendly, and helpful. Checkin was very quick, and checkout can be done from the room. The room, and linens were very clean. No sign of bed bugs!

excellent price and nice room. - most of staff are good and friendly

OM-Gosh! What a hotel.... Firstly the staff are A-mazing and secondly the hotel is just marvellous. This hotel is more like a private members club than a hotel, its chic, suave and sophisticated but by no means 'showey' like most high-end expensive hotels. The attention to detail on furnishings in the drawing room and bedrooms is just exqusite. Di…

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ning in the courtyard-just delightful not to mention the food from nextdoor Locana Verde.... Soft-Drinks and Treats in the room are all gratis which - The closest hotel I have found is the Milestone in London. It has perfect, large rooms for NYC, free snacks and soft drinks, a wonderful spa, and enough quirks and charms to make it I suspect the best hotel experience in NYC. You can pay up for a fancy, big lobby but I think this is actually the best hotel experience.