Hotel Monopol Luzern in Luzern, Switzerland

The palace-style Hotel Monopol is right next to the Lucerne Train Station, the Chapel Bridge and the KKL Convention Centre. Free WiFi is available. The spacious, non-smoking rooms all have a minibar, a safe and a TV with 74 satellite channels. You can enjoy a drink above the rooftops of Lucerne in the comfortable Suite Lounge & Bar on the 7th floor and enjoy the views over the city, the lake and the surrounding mountains. Numerous restaurants can be found in the immediate surroundings of Monopol Luzern Hotel. Upon check-in, guests receive a free Lucerne City-Mobility ticked, which allows free use of all buses and trains (2nd class, excluding ships) in the town of Lucerne.

Rooms: 76
Address: Pilatusstrasse 1, Luzern 6003 Show on map

What people say

The hotel Monopol Lucerne, directly at the train station of Lucerne, in the center of the city, next to the sea side, the old town and the famous Chapelbridge. The hotel building is very nice. We had a very big and beautiful bed-room, a new bath-room with double sink. The staff at the reception and in the service were very friendly and helpfull. The breakfast buffet was very big with a lot of different foods. We can really recommand the hotel Monopol Lucerne to everybody. Go and enjoy it...

all reviews

Right next door to the train station - perfect location and yetsurprisingly quiet for the proximity to the trains.Rooms facing the front of the hotel do get street noise, but the view was worth the trade off.very friendly staffs in reciption and very helpful people in the hotel. The staff were very helpful and accommodating.room, service, staff, facility. the view from the hotel. The room was a nice size. It was very clean and comfortable with a large bathroom. The buffet breakfast was pretty good for a western European hotel. The location next to the train station was perfect!. It's really convenience as it is just next to the train station. It is also good value for money. Staff are nice and helpful. Service is excellent.Located outside railway station; room cleaned well each day; good breakfasts; excellent staff.Excellent staff. Very nice location- just besides the station.Near train station, excellent view from room and good staff. Drink coffee in Starbucks. Eat breakfast. ^^;;. cleanliness, ambience. Location, quality. Proximity to railway station and centre of town. The view from the room of Mount Pilatis; and being adjacent to the Lucerne Train Station. Nice/comfortable room with a nice view and. central location.reception staff,. Convenient to railway and local attractions. Bathroom had a rack over bath for drying clothes which was very useful. Breakfast was good.Near train station, food outlets Starbucks, Mcdonalds and a pastry shop at the ground floor is very convenient. Service is fantastic.Everything, most notable was the breakfast which I found more than impressive.Ideally situated; central to everything. Convenience, good service, cleanliness. The location to the station. The buffet style breakfast. Comfortable and clean room.The hotel twice debeded my bank account - befour my chek-in and after check-out. the staff on reception were helpful and the location was good. Location and Excellent Breakfast. Quality of the hotel was good. location. near to train station. good location. Convenient location and the Starbucks in the lobby. Also a very large room with lots of storage.Very new and modern bathroom. Good location.proximity to places. location could not be better, outside the train station, right in the miiddle of one the main shopping streets.The room was nice and modern. In the middle of the centre. convenience of location and politeness of the staff. proximity to rail station. We did not like our initial room, but it was changed upon request. Stafftry to make hosts satisfied.The staff were friendly. Very convenient. Breakfast good.Breakfast was good.no movie in English. We smelled cigarette smoke in a non smoking room. Not sure where it was coming from.Would have liked to make a coffee in my room.Nothing except plug.yes Internet at extra cost which should be inclusive in the cost as it is a 4 star hotel.Having 2 single beds adjacent to one another - not a genuine double bed. A bit noisy from 7th floor, for me personally no issue. Charged for double for two people for three nights despite confirmation with booking.com stating I was travelling alone and that I pointed this out on check in. Some guests could find the location noisy but it's a small price to pay to be next to the train station, the beautiful bridge and lake lucerne. Lovely buffet breakfast daily. For the younger gereration the hotel has a really cool bar .breakfast. Our room overlooked the station entrance and a busy road junction so was very noisy. Room did not have airconditioning and was a bit stuffy so we had to open the window which made noise situation worse.Throughout the night (Saturday) there were people shouting and talking loudly at /near the train station disrupting our rest.I found that noise travelled a bit from other rooms but as I carry a set of earplugs everywhere I go, once inserted my sleep was not disturbed.The Breakfast offering and service was very poor. No Air Conditioning and with the windows open, it was very noisy all night long.small lift. A bit outdated. Bathroom should have been cleaner. Rooms were very warm. Quite a bit of noise from street and tour groups in hotel.This hotel room was not a 4 stars standar, I would give it 3 starts max!. The starbucks in the entrance. The noice during the night. Breakfast to simple for hotel catergory.1. no airconditioning. 2. although being a 4-star hotel, i had to call the desk to have bathroom accessories like toothbrush etc supplied. 3. the room layout (room 427) is awkward. especially the position of the big mirror.A sense of fear was created by the receptionist indicating the many rules, which if not followed we could be fined. the bathroom was not in a very good condition.Over priced.Except in the 6th floor, rooms need to be renovated. Especiallybathrooms.Rooms very small - in need of refurbishment. Very noisy! Also confirmation e-mail said all taxes were included, but letsbookhotel.com confirmation said they weren't. Caused some confusion and we all had to pay an extra 20 CH or so. This was not the hotel's fault.The room price was more expensive than in Hilton in the US, where I stayed week earlier. The room was small, outside view was inexistent, antenna of the TV didn't work and, worst of all, the temperature was high and there was no air-conditioning. I was expecting a 4-star-hotel quality. The room wouldn't have been bearable for half the price.

Check-in Date

Check-out Date

Guests & rooms

Transportation

Street parking, Secured parking, Public transport tickets, Parking garage, Electric vehicle charging station, Accessible parking

Shops

Shops in Hotel, Barber/Beauty Shop

Services

Wi-Fi/Wireless LAN, Tour Desk, Room Service, Private Check-in/-out, Nightclub / DJ, Meeting/Banquet Facilities, Laundry, Ironing Service, Internet Services, Free Wi-Fi Internet Access, Fax/Photocopying, Daily maid service, Currency Exchange, Barber/Beauty Shop, ATM/Cash Machine on site

Safety features

First aid kit available, Access to health care professionals

Physical distancing

Contactless check-in/check-out, Cashless payment available

Miscellaneous

Soundproofed Rooms, Smoke alarms, Security alarm, Non-Smoking Rooms, Key card access, Heating, Fire extinguishers, Elevator, CCTV outside property, CCTV in common areas, All Public and Private spaces non-smoking, 24-hour security

General

WiFi everywhere, Sun Terrace, Soundproofed Rooms, Snack Bar, Ski Storage, Safety Deposit Box, Restaurant, Pets Allowed, Parking , Non-Smoking Rooms, Minimarket on site, Luggage Storage, Heating, Family Rooms, Express Check-In/Check-Out, Elevator, Bar, Allergy-Free Room Available, All Public and Private spaces non-smoking, Airconditioning, 24-Hour Front Desk

Front-desk/reception area services

Safety Deposit Box, Private Check-in/-out, Newspapers, Luggage Storage, Express Check-In/Check-Out, Currency Exchange, 24-Hour Front Desk

Food & drink safety

Delivered food is securely covered, Breakfast takeaway containers

Food & Drink

Wine/champagne, Snack Bar, Room Service, Restaurant, On-site coffee shop, Fruits, Breakfast details, Bottle of water, Bar

Entertainment and children services

Nightclub / DJ, Baby safety gates

Common areas

Sun Terrace

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay

Cleaning services

Shoe Shine, Laundry

Business facilities

Meeting/Banquet Facilities

Activities

Walking tours, Tour or class about local culture, Skiing, Pub crawls, Hiking, Evening entertainment, Cycling, Casino

Hotel Monopol Luzern is set in Luzern, 200 metres from Chapel Bridge. Guests can enjoy the on-site bar. Hotel Monopol features free WiFi throughout the property. There is a 24-hour front desk, room service, luggage storage space and hairdresser's at the property. KKL Culture and Convention Centre Lucerne is 200 metres from Hotel Monopol Luzern, while Lion Monument is 900 metres from the property. The nearest airport is Zurich Airport, 49 km from the property.

As the hotel is situated right in the heart of Lucerne, next to the train station, there are numerous varieties for having drink, lunch, coffee or dinner.

The Hotel Monopol is centrally located with partial views of the lake. Located next to the railway station, business and shopping areas and built in 1898 in new baroque style, the 73 renovated rooms provide comfortable accommodation.

The hotel also has rooms for seminars, conferences and banquets for up to 90 people, as well as technical equipment.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hotel Monopol Luzern in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. When booking more than 4 rooms, please note that different conditions may apply.

All rooms are equipped with bath / shower, WC, hair dryer,telephone, mini bar and TV.

The important airports are located 60 kilometres (Zürich) or 110 kilometres (Basel) from the hotel. Both can be reached by train in a 1 to 2 hours ride. Car drivers simply take exit “Lucerne centre” and follow the signs to the train station. The hotel is situated on the right side before the train station.

Check-in

15:00 -

Check-out

- 11:00

Accepted CreditCards at Hotel

The hotel reserves the right to preauthorise credit cards prior to arrival.
American Express, Visa, MasterCard, Diners Club, Maestro, MasterCard

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy

All children are welcome.
All children under 6 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All children from 7 to 12 years are charged 50 % of the room stay per night per person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.

Deposit Policy

No deposit will be charged.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

VAT and city/tourist taxes

3.6 % VAT is included.
Service charge is not applicable.
CHF 2.90 city/tourist tax per person per night is not included.

Internet

Wi-fi is available in the entire hotel and charges are applicable.

Meal Plan

Buffet breakfast is included in the room rate.

Parking

Public parking is possible at a location nearby (reservation is not needed) and charges are applicable.

Pets

Pets are allowed. Charges may be applicable.