When we first arrived we were placed in a room in the seventh floor, which had windows that you could barely see out of. On top of that, we found hairs in the bed. However, just a call to guest relations got housekeeping to change the sheets. The next day we spoke with a staff member and they were able to accomodate us in another room. Definitel…

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y an upgrade from we were originally at. Staff was extremely helpful. Beds are comfortable and the bathtubs are wonderful. While at first I was a bit - The wave pool was amazing and very fun for my 12 and 14 year old boys and myself. It was soo hot in Vegas (104+) that we stayed in the water the entire 4 pool hours each day of our stay. The lazy river was fun as well with a good speed to it for drifting or running/swimming. We enjoyed the lux room view from the 23rd floor facing the pool. Everyone was friendly and the Starbucks was handy. We enjoyed the Michael Jackson One show and the buffets for each meal except one dinner and one breakfast.

first of all, we are went to the wrong chech-in desk, took our about 30 minutes,Fortunately we are very satisfy with our room. it's big,clean, comfortable and good view. also the conciege helps us a lot,like Grand Canyon Tours and outlets shopping. we are exhibitor,for us it's very nice location. and we spent a great night to saw the show"Michael …

what people say

Jackson One" . - Loved first room great view. Room layout is really nice having the half bath is a bonus. Room on 23rd flr was spotless and housekeeping was working really hard to keep it that way. The beach area was huge. Casino is large and clean. Not smoky and over crowded like some others. Getting around is easy with tram.

I think it depends on the time of day you check in, to how quickly it all happens. Having been here once before you learn a few tricks. I dropped the family off at the entrance so they could get in the queue to check in. By the time I'd parked the car round the back (in the massive free car park) and walked back through the hotel they were at the …

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front of the queue. As in all big Vegas hotels it's generally a mile and half walk to your room which usually means a walk through the casino (if you - I liked the fact that everyone did there own thing. No one checking up on what you doing! And when told the house keeper we were in there she left away! Also we left for a whole day came back at night and found our room to be super spotless! Her name was Silvia! Great job! :) the people at the casino very friendly and told us about LAX! Service/employees/and the guest were no problem to us! Great experience!

The room was large and well kept. The staff was very friendly, the shuttles came in handly and the breakfast was delicious. - Close to everything

Me, hubby and our 13 year old daughter stayed here for 4 nights in July 2013. We let my daughter pick the hotel and she chose this one. The hotel looks amazing! Who doesn't want to stay in a castle?!?! The hotel itself if huge and is great for families. There is a large food court and a few restaurants onsite to choose from. There is also a 'fu…

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n dungeon' with lots of arcade games and attractions for kids. The pool area is nice, big and clean although the pool isn't that deep. There is a sep - Price and location! Excellent location, easy to walk on the strip or catch all-day-pass bus if your feet get tired. Room was clean and plenty big. Super cheap price for this location. I don't spend that much time in the room, but when I am there, I want it to be quiet and restful, so I asked for "an upper floor room with a view, toward the end of the hall, away from the elevators and ice machine". They accommodated me on all counts - the view was great and the room was quiet (I was in "Tower 2"

Fantastic bargain! Luxury suite (bedroom, bathroom, living/dining area, fully equipped kitchen) for less than the price of a standard motel room. Plus 5 minute walk to the main LV strip and the monorail. Very helpful staff and some nice extras (all-you-can eat breakfast, complementary drinks each evening, useful items like iron and ironing board, e…

what people say

tc.). - Excellent location only a short walk from the strip. Due to the airport proximity I was concerned about noise but there was none. A nice, quiet, conveniently located hotel. We had a suite and had our meals there. The kitchen was fully furnished.