UK

Phoenix Hotel

Church Street, Dereham NR19 1DL

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Phoenix Hotel ★★Church Street (Dereham) NR19 1DLShow on map

Exceptional 18 reviews 8.1
In the heart of Norfolk's Breckland. The hotel caters for local people, businesses and visitors to the area. The Phoenix Hotel stands on land that has seen many changes over the centuries. At the end of the 17th century, a row of cottages stood here, one of which can still be seen today on the corner opposite Church House. The hotel caters for local people, businesses and visitors to the area, and provides excellent service in elegant surroundings. The ground floor was recently extensively redesigned to create a new bar, restaurant, reception and private dining suite. The Phoenix succeeded another famous hotel in Dereham, the King's Arms which stood overlooking the Market Place. It has been said that the Phoenix was so named as it rose like the mythical bird from the ashes of the King's Arms. Unfortunately the hotel does not have a lift.
Rooms
22

What people say

Staff very good. food excellant.The staff and the room. Friendly, very accomodating staff. Good selection and quality of food.Prompt service. Really good value for money. Nothing was a problem with the staff and they provided you with anything thast was requested.
all reviews Everything you expect from a hotel room, which you take from granted until you stay at some other hotels.Food was excellent. The room was to hot. we had window open all night and the fan on.Difficult to keep room cool quietly - fans are supplied but noisy and some rooms overlook air conditioning fans from restaurant below.We were charged an extra £100 for damage to one of the rooms after wehad left. We offered to go back and see the damage and to discuss furtherbut everything had been cleared away. We felt that we were unable tochallenge the allegations as there was no evidence and have therefore hadto pay. Surely there is a better way of handling this type of situationas we were left with no options.

Online Booking Phoenix Hotel

Amenities at Phoenix Hotel

Services

Room Service, Packed Lunches, Meeting/Banquet Facilities, Fax/Photocopying, Bridal Suite, Breakfast in the Room, ATM/Cash Machine on site

General

Restaurant, Parking , Non-Smoking Rooms, Newspapers, Free Parking, Bar

Hotel information details

The hotel policy is that Saturday night bookings are a minimum of a two night stay. Please be aware hotel front doors close after 11:30pm.

Room information details

All our 12 en-suite bedrooms have direct dial telephones, hot drinks facilities and colour television.

Travelling information

Situated at the very heart of Norfolk's Breckland, we are 15 miles from Norwich, its airport, which has regular links to the Continent, and the main line railway station with links to London. The a47 trunk road is close by.

Phoenix Hotel Policies

Check-in

14:00 -

Check-out

- 11:00

Accepted CreditCards at Hotel

The hotel reserves the right to preauthorise credit cards prior to arrival.
American Express, Visa, MasterCard, Maestro

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.

Children and Extra Bed Policy

All children are welcome.
All children under 10 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults stay free of charge for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.

Deposit Policy

No deposit will be charged.

VAT and city/tourist taxes

VAT is included.
Service charge is included.
City/tourist tax is not applicable.

Internet

No internet access available.

Meal Plan

Full English breakfast is included in the room rate.

Parking

Free public parking is possible on site.

Pets

Pets are not allowed.