Switzerland

Excelsior

34 Rue Rousseau, Geneva 1201

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Excelsior ★★★34 Rue Rousseau (Geneva) 1201Show on map

Excellent 1655 reviews 7.9
The Excelsior enjoys a central location a 5-minute walk from the Cornavin Train Station and 10-minute walk from Geneva's Old Town. Free high-speed WiFi access is available. Each of the soundproofed room comes with cable TV, a minibar and a private bathroom with a hairdryer. A buffet breakfast is offered every morning at the Excelsior.
Rooms
54

What people say

close to city centre. Quite. nice hotel for the relatively cheap price.central location and god quality of service at a reasonable price. Locality, service and friendliness. Homeliness and hospitality.
all reviews The room is convenient. Willingness and good mood of the reception staff. Stuffs know russian language. Food ok - reasonably priced. The staff behaviour.Very quiet and warm environment, good location, easy transportation to any part of the city.It's nice small hotel in the center, will adequate price and normal facilities.easy approach, good location (near to train station, bus stand, lake and city centre), courteous staff, good breakfast.value for money and good staff.cleanliness. Good location. Had an unessential problem with my reservation, as booked a double room for single use, but on arrival got a single room which wasn't comfortable. This was solved quite professionally and next day I got another room, which suited my needs.The positon of hotel is great, close to the very center and main train station as to the other kind of transportation. Beside that, it is still quiet and has warm atmosphere.Good location, there is a 'Manor' departmetstore nearby and also the transportation. And the room rate is reasonable.The location is very good because Cornavin Station and MANOR department store are near from the hotel.Balcony, location, size and proportion of room, helpfulness of staff. Close to railway station and city center. Helpful staff. Safe.pleasant staff at desk. good restaurant,. Friendly staff and very central location. easily accessible, value for money. Friendly service + nice location. only there for one night. However the room was quite stifling. There was a fan by the side of the bed but it didn't seem to do much. Perhaps air conditioning could be installed? Other than that the room was clean and the bed was comfortable and the shower was excellent. It was ideally situated for access to the airport (bus stop just round the corner) and access to the lake.the location of the hotel is excellent, less than 5 min walk to the train station and less than 6 min walk to the lemon lake. Well done interior. Very good lighting in the room overall. Proximity to everything is great.central location; helpful staff; cleanliness; ask for free Geneva city travel pass. The location is excellent - just a small hop to everything.The staff attention very friendly.very convieniant location. close to old town centre and lac leman.close to public transport and restaurant. the location, the interior decoration. newly decorated shower room, very clean and tidy. has hair dryer.The thing good is to be at the centre. Conveniece of the location.the price. free wireless internet in the room, location, clean room. Friendliness of staffs. Location: Convenient.Big bathroom. location...internet free...buffet breakfast available. its very close to all .close to train station, in city center, internet free. It's close to pretty much everything. You can grab a bus to the airportfrom just around the corner and it's less then a 10 minute walk to anypart of the historical centre.The internet connection may be improved. There is only one lift, I had no problems having room at 1st floor but for those stayng at 3d floor could be inconvinients.It was hot in the night. At least one table fan should be provided in each room.quite noisy at night as it is close to a big shopping centre.there is no sufficient staff for the breakfast. They tried to charge me for the wine from minibar, what I definately did not have. After the short discussion of that misunderstanding, we left friendly. There was poor choice for breakfast. It was tasty but still only the one of kind for ham, cheese, fruit and flakes and two of kind for bread. Three mornings I was there and it was the same.JCB card is on the list of acceptable cards of this hotel. But I couldn't use JCB card because of card reader's trouble(maybe).Basic confort. When we arrived at our room with the key, the cleaning had not been completed. No chairs to enjoy the balcony. Would have liked some yogurt, real fruit for breakfast. Room very hot even though it was winter. No thermostat to adjust temperature.no elevator to 6th floor. trouble some for me to take my luggage (heavy). . continental breakfast was included but the coffee was not very good - just out of a flask. some fresh fruit would have been nice. Other than that fine.the hotel room price is expenisve in comparason with other hotels in the same location. One uncomfort. chair.Too much noise overnight; street cleaning begins at 5:00 a.m. Noisy Cafe past mid-night downstairs. TV is too small and too high and far from bed. No radio or alarm clock. Light switch too high on the wall from bed- no table lamp.breajfast limited - could have varied the choice. No air conditioning so room was airless which made it difficult to sleep or have a rest, as the weather was extremely hot and humid. Hotel is aware of this problem and are considering installation in the near future.I thought it was a little expensive (230 swiss francs a night), but then that might normal in Geneva.Very noisy rooms, I wasn´t comfortable to rest ,but I don´t know if wasjust my room.There was no air condition in the rooms and it was 33 C in geneve.rooms a bit small. weak water pressure. First room quite noisy at night although I asked for a quiet room when I booked several months in advance. Little bar didn't function. Second room I got after complaining was quiet but very small (I had booked a double room for single use). No possibility to set the heating in the rooms as it is done from the basement for the whole building. No blanket the 1st evening as staff couldn't find any.room is small, and hot, no air conditional, no kettle. If you want coffe or tea, you have to go downstairs to ask reception.The rooms are too small. The room safe did not work and the staff did nothing about it.unfriendly receptionist, understaffed breakfast room, warm room. breakfast was all right but fresh bread would have been nice, no coffee/tea making facilities in room.If the price could be less...Too hot, no ventilation or air-conditioning.Cigarette smoke smell. the rooms were too small and old bathroom /furniture etc, breakfast same everyday (after 1 week of stay i got tired). some of the staff poor. getting there = a nightmare; reception = catastrophy; location = depressive. it is ola and renewed, room is very small, no ac ,. I didn't like the fact that the staff (although polite) seemed annoyedevery time I asked a question. Maybe this happened because I was talkingin english, not french. The room wasn't that great, every piece offurniture looking cheap and old (except for the tv). The worst thinghowever, was the fact that the room had no air conditioning, in themiddle of summer. It got hotter inside than outside.Overpriced for the quality. Reserved a standard room online but on arrival, had a very small room with twin bed, like what I had once staying at the YMCA in New York. Told that standard was no available, but booking service had never informed me of this.No internet access in rooms.

Online Booking Excelsior

Amenities at Excelsior

Services

Wi-Fi/Wireless LAN, Internet Services, Free Wi-Fi Internet Access

Miscellaneous

Soundproofed Rooms, Non-Smoking Rooms, Heating, Elevator, All Public and Private spaces non-smoking

General

WiFi everywhere, Pets Allowed, Parking

Front-desk/reception area services

Safety Deposit Box, Luggage Storage, Currency Exchange, 24-Hour Front Desk

Food & Drink

Breakfast in the Room, Breakfast details

Common areas

Terrace

Cleaning services

Laundry, Ironing Service, Dry Cleaning

Important information to guests

Please note that if the name of the credit card holder is not the same as the name of the guest, payment has to be made on arrival.

Excelsior Policies

Check-in

15:00 -

Check-out

- 12:00

Accepted CreditCards at Hotel

The hotel reserves the right to preauthorise credit cards prior to arrival.
American Express, Visa, MasterCard, Diners Club, JCB, Maestro, MasterCard, MasterCard

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy

All children are welcome.
All children under 10 years stay free of charge when using existing bedding.
All children under 2 years are charged CHF 30 per night per person for cots.
All older children or adults are charged CHF 30 per night per person for extra beds.
Maximum capacity of extra beds/babycots in a room is 2.

Deposit Policy

No deposit will be charged.

VAT and city/tourist taxes

3.6 % VAT is included.
Service charge is not applicable.
City/tourist tax is included.

Internet

Wired internet is available in the business centre and is free of charge.
Wi-fi is available in the entire hotel and is free of charge.

Meal Plan

Continental breakfast is included in the room rate.

Parking

Public parking is possible at a location nearby (reservation is not possible) and charges are applicable.

Pets

Pets are allowed. No extra charges.