This hotel was so unique! The rooms are converted units in a brownstone so you get to feel like you're living in the city while you're there. Our room was great and eclectic--bright wall colors, bay window, hardwood floors, stained glass artwork, etc. Crown Heights is also a great neighborhood. It has yet to be Disneyfied and is close to a few dif…

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ferent bus and subway lines. - Felt like having a warm and comfotable city apt, complete with washer and dryer. Though we never saw any staff, they left signage and email instructions that told us how to get in, where to go and how to stay secure in the city environment. Street parking but they responded with parking alternatives when asked.

Staff was superb! Customer service was excellent! We had an experience in the lounge where a man came up to our group of friends table. He was very drunk, unwelcome and we had no idea who he was or what he was doing. The staff and manager immediately addressed the issue and asked him to leave. They were so attentive to us and apologetic for his be…

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havior and even replaced our food and drinks, which this guy touched. Very class act and excellent customer support! - 1. Caroline Lapp and Gaby Mariano gave outstanding service. My daughter and I thank them both. They are naturals for the hospitality business, and they also work very hard to take excellent care of guests. 2. The room service staff was helpful and patient about my daughter's dietary requirements. And the food they sent was delicious..