Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbour. Fresh, local fish and seafood are served in the stylish restaurant.
With satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have view of the harbour or the estuary.
Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. The Cally Oyster Bar and Grill restaurant mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients.
The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory.
Padstow’s bustling centre is less than 5 minutes’ walk away.
Guests can relax in the well-equipped Beauty Studio, which provides an extensive range of beauty and holistic treatments. There is also a modern, professional hair salon.
Pontuação das 693 opiniões
Excepcional
8.5/10
Quartos: 24
(Pesquisar)
Endereço: South Quay,, Padstow PL28 8BL 
(Mapa)
The Old Custom House - Fotos
O que as pessoas dizem
the setting was perfect. I had travelled a great distance to attend a job interview and my daughter accompanied me. The room was upgraded to superior double room by the managements decision. This was to our heightened surprise and gratefulness. Clean, stylish, spacious and so relaxing with a view of the medieval harbour. Excellent location, enabling us to explore the local surroundings and highlights such as, the well known R. Steins restaurants the local produce and arts. We even took adv. todos opiniões »
The location. That there was plenty to do within walking distance. There was no through traffic., which made it lovely and quiet. Plenty of places to stroll and have a quiet drink or eat. My favourite was the beach. The hotel was homely and just easy to come and go as you please., with food at the car until quite late.
Staff where outstanding. I had requested a particular room and unfortunately not allocated to it. The staff very quickly did some work to sort this out and had us settled in no time. And did not charge us for the additional upgrade. Another wonderful stay. Thankyou.
The room was clean, bright and well decorated there was nothing to criticise about that. I felt the atmosphere in the bar area was very good, in fact the best of the pubs etc. we visited in Padstow.
The location was also ideal being right on the harbour front.
very good for location,room and staff,the beakfast in the resturant was very good and well presented with good qaulity produce.
the pub food was also very good as were local beers.
would stay again but not in full season as padstow would be full of people.
The custom house was clean and welcoming it provided all the usual facilities tea, coffee and washroom supplies. The staff were very friendly and the breakfast in the restaurant was excellent. A wonderful location to relax and enjoy the cornish coast.
Room nine great view two windows you can sit in and watch out across the
estuary bright and spacious room with nice comfortable furnishing
breakfast best quality and chice I have had out of five different
hotel's stayed in during this trip.
We had a lovely room overlooking the harbour with fantastic views. The room was lovely, really spacious and comfortable. We were able to sit and look out from the sofa. The staff were really friendly and helpful. We had superb breakfasts.
From the book in to when we left from reception to the bar all areas were so comfortable, staff were so friendly, approachable, the breakfast was amazing especially the dried fruit soaked in a chef made syrup. Can't wait to return.
The hotel was in a perfect position with a beautiful view of the harbour from our attic room and also from the breakfast room. The room was comfortable although small. Padstow was a good base to explore other quaint seaside villages.
The hotel was in a good position and as we had booked a room with a harbour view we had a lovely dual aspect room. The breakfast was good with a choice of hot food which was freshly cooked to order. Staff were pleasant and helpful.
Everything was perfect. Including a waiter in the hotel restaurant who organised small birthday dessert for my boyfriend.Plus the champagne which I did ask for was waiting for us in the room. It was wonderful!.
Room was excellent, clean, well equipped.
Restaurant attached to hotel -not the main hotel bar (Pecadou) served very good quality food with a high level of service
Breakfast very good.
Friendly staff who very helpful and were very aware of my wifes
requirements due to ceoliac disease. Which they accomodated excellently.
Very good facilities with lots of hot water.
Very friendly staff, beautiful rooms and an exceptional breakfast. The hotel is in a superb position right on the harbour and the food in the pub is of a very high quality.
location was superb and worth requesting / paying for a harbour view.. well worth it...
Food in attached restaurant Pescadou very good..
The querkiness of the building.
we had a lovely view to the harbour room was very clean and hot pleanty hot water. the breakfast was lovely well worth the money to stay will go back again.
Location was perfect enabling us to walk and not have to rely on a car. Also the Eggs Benedict offered for breakfast was one of the best I have ever tasted.
View of harbour and Rock.
Room size and comfy bed.
Central location.
Staff very helpful and friendly.
Good quality breakfast and choices.
Padstow is lovely.
Superb location and harbour views right in the centre of Padstow. Breakfast at Pescadou restaurant was excellent as were all the staff we interacted with.
Great improvement on our last stay; receptionist gave us a really good room which was unexpected. Lovely location by the harbour. Nicely cooked breakfast.
Excellent location in the heart of Padstow.
Amazing view from the Room of the Harbour
Adjoining resturant is very good with sensibly priced Wine List.
We loved the location and the rooms were very nice, the comfiest bed ever! Breakfast very nice also.
Perfect for a weekend away without the children!.
Check in was quick and friendly room was very nice and clean bar and restaurant staff were very helpfull and nice location could not have been better.
This is the second visit and the hotel bedrooms, bar and grounds are exceptionally good. The staff are friendly, professional and customer focused.
The Custom House has a really friendly team of staff that give you a warm welcome on arrival, and make you feel comfortable throughout your stay.
lovely view from the room, much quieter than we expected as we were close to the bar entrance, great choice at breakfast, toiletries were lovely.
Location easy access by foot around Padstow, room and view lovely.
Breakfast excellent didn't eat in the restaurant as we were visiting friends.
The Old Customs House hotel is in a great location with comfortable facilities & very friendly staff. We would highly recommend this hotel.
Excellent location, friendly staff,comfortable room, large bed.Plenty to see and do in the surrounding area.Hotel has lots of character.
Accommodation was really well situated for the Seafood Restaurant with lovely views of the harbour. Very clean and staff very helpfull.
Great place staff very friendly and help full never a dull face always smiling
Very attentive a meal times nothing was to much trouble.
I enjoyed the great views from the bedroom & the size of the bedroom. It was a great breakfast with lovely view of the harbour.
The staff are very polite & helpful in all departments of the hotel. It is also central to everything we wanted to see and do.
Beautiful view of the harbour from our room. Breakfasts were excellent - cooked to order and plenty of choice. Relaxed bar area.
The location was fantastic especially our room as we were over looking the arbour. Also it had a great bar and a fab menu.
great location. nice staff. free room upgrade to a harbour view.
dining room also has great view at breakfast time.
Excellent service lovely hotel and location, said beach/seaside best described but actually lovely harbour location.
Amazing location, which is reflected in the price. Good sized rooms. Great breakfast. Friendly staff. Comfy beds.
A Beautiful harbour setting,plenty of good eateries and pub's.Some beautiful Bays to visit within
easy reach.
Charming and capable staff.
Excellent location.
Bathroom spotless.
Great building.
Most welcoming atmosphere.
Staff were excellent, freindly , polite and reacted to problem`s swiftly. Beds were comfortable. Great views.
Location was great, right near the harbour. Excellent breakfast and nice bedroom. Very comfortable bed.
Liked all of Padstow with a freindly atmostphere and pleasant hotel. I would recommend to other people.
The staff were friendly ,efficient and caring from the moment we arrived to the time we checked out.
Loved location, room was comfortable and quiet. Room was serviced daily and all sundries re stocked.
We have stayed a few times now with no complaints. A lovely hotel in a
fantastic part of the world.
Location above all,room decor ,comfort of bed ,access to bar,friendly helpful staff atmosphere.
Wonderful stay, great location, awesome harbour view, fabulous staff, would 100% stay again.
Location, friendly attentive staff, nothing to much trouble, attached restaurant was superb.
We felt a little lost in finding our way to the dining area, as we were informed to walk around the outside of the building to enter the dining area, however there was a way via the building lol.
The entrance was a bit shabby as were the stairways.
I felt the price of food in the restaurant was slightly pricey a consequence I suppose of being in Padstow.
paying £7.00 for 24 hours parking means you overpay the time or chance getting a ticket.
Tv was very small for size and price of room also badly positioned it
needs a swinging bracket.
Can't think of anything.
After waiting for about 1 hour for our meal we enquired and found that the order had been lost. The staff were very apologetic and when the food arrived it was really tasty. Parking is a problem. We paid for 24 hrs and were about 20 mins late to pay the 2nd fee and copped a 100 pound fine - so be very careful.
Parking could be an issue but if you arrive around 4pm when many day visitors are leaving you have more chance of getting a space on the harbour. If you talk to the harbour parking attendant a you can buy a parking ticket so that you don't have to keep putting money in the machine.
n/a.
Meal service in main public bar very impersonal and catered for fast turn around.
Car parking could be an issue at times.
Parking was an issue with the requirement to pay 7 pounds a day, maybe
this could be reduced if staying at hotel in Padstow.
Nothing!.
N/A.
Struggling here .... Maybe the rain?!.
A bit pricey but we think it worth it for the view and location.
Small bathroom.
Nothing - staff were great, room 8 was beautifully appointed with fabulous views, and overall good value for money.
Our room was in need of a little decorating but all of the appliances worked and the beds were comfortable.
It was all perfect.
We never had a problem at all but the stairs could be a problem for some.
The bathrooms need modernising.
check out was rather early, having to find £7 in change for the car park.
Parking not easy to park and expensive.
If your unable to climb stairs then this is not the place for you.
No parking at hotel but public paid car parking is available close to Hotel could be an issue.
If you have a waist size over 36", you will not be able to use the bath! If you have mobility problems, you might find some of the stairs difficult.
We found the pillows to be really hard and there was quite a bit of noise from the bar below which to be fair it does state when booking.
When you add the vat I thought for one night it was quite expensive.
The very steep stairs up to room 14 particularily with luggage.
Nothing.
Leaving.......
nothing to dislike.
Bit noisy in evening but wouldn't really want a quieter room as view great.
The 10am check out is very early. Bathroom a touck pokey - I had to stoop to shower.
Try and avoid third floor rooms.You need a map and an oxygen mask to get to them !!!.
Could hear people in next room who were talking/snoring.
Food was overpriced - errors in cooking.
No comfortable chair in my room.
Internet access never worked.
Heating was inadequate, didn`t sleep the first night because of the cold. Rooms were over priced for their ambience, modelling and lack of planned mainteneace.
No car park-expensive to park car in car park opposite.
I could not afford to stay longer!.
Looked a bit tired seemed like a little bit of painting was needed in our room.
My request for a bottle of wine on our arrival in our room wasn't carried out. Attention. To detail is really impressive and goes a long way.
overcooked , dry haddock.
low water pressure, we were on top floor , poor shower flow.
Salty bar food.
no car parking.
