The staff was awesome! Raiza greeted us with a smile and surprised us with an upgrade when we checked in. Mary at the breakfast buffet was friendly and very helpful. Then Luis B. made sure we caught our chartered bus back to Fajardo on the morning we checked out! Luis even ran across the street to let us know our bus was here! We also loved the lo…

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cation, you can walk to Old San Juan, the beach, restaurants, shops, bars, all within an easy walk. Thank you for everything, we will be returning to - I like they way they treated us when the bathtub leaked when the shower was turned on, and the phone in the room did not work. They moved us to a different room when the above was brought to their attention. Before we checked out we booked a room for one night (10/27) on our way back home and was given the same rate when we check-in on 10/27 we discover they upgraded our rooms to suites at no extra charge. The free breakfast was excellent lots of choices. I would definately recommend this hotel

While right next to Ruta #2 you could not tell...could not here the traffic or noise from my room. It is easy to get to and everything is close by. I expect to visit you again and will let folks know about your place. Thanks! - We came in late at night - the staff was very helpful and the room was of good size and very clean. Everything worke…

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d - tv, AC, refrigerator and lights.

The private beach was excellent, all the restaurants served delicious food, the casino was fun, the lobby was lively with bands, and the lobby bar made the best pina coladas. The pools were nice, but we did not use them due to the beach. The gardens were well maintained and pretty spectacular. - I like that it was a party every night in the lobb…

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y. Loud and exciting and during the day pure relaxtion.

The villas were nicely decorated, air conditioned, recently painted and extremely clean and well maintained. The greenery increased the freshness of the porch, and there were no insects (mosquitoes or bees). Guava Restaurant is the best!. The food; delicious, and dishes well presented. The presence of the Chef at the tables is an excellent proof …

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of customer service, although one waitress needs to be more aggresive and dilligent with the customers (seemed to be recently hired and on training pr - Excellent stay and accommodations. Friendly and professional staff. Lots of privacy and space. Awesome food at the restaurant, great drinks at the pool-side bar. Beautiful design of the villas, great parking very close to your villa, and beautiful location on the island. Great stay!

Gillighans Island, friendly staff nature - Site and garden; beautiful an well kept

Si necesitabas algo ya fuera algun amenity o alguna toalla o hasta cafe llegaban super rapido muy buen servicio - Exelente estadia d mi Cumpleaño y aproveche la situacion para comprometer a mi pareja.

Everything. It is a family friendly, family run hotel in a great location in Old SJ. Can walk to everything. It is not hard on the budget. It is not a luxury hotel, so if that is what you are looking for, stay elsewhere. However, it meets your basic travel needs (clean room, good bed, clean shower) and for us it was perfect. Stay there!! - …

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The staff were excellent. Their recommendations for eating and little known sites to see became highlights of the stay. The location was great for walking around Old San Juan. This is an established, local hotel with clean, comfortable, and fairly large rooms.

Have stayed at El Convento many times over the last decade. It is an Oasis in Old San Juan which is an Oasis in itself. The convenience to the City walls where one can walk by the sea and watch the ships come in is truly special. One can understand how peaceful it must have been when it was a Convent. - Friendly, efficient service and always will…

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ing to oblige with a smile. We did not know very much about San Jaun prior to our stay now it is a favourite destination we would thoroughly recommend to all our friends. A big contributor to this has been the Hotel El Convento.

The staff (Marlene & others) were delightful and extremely accommodating. The "Inn," which is more like a series of villas connected together was beautifully set - perhaps 10 meters from the Beach. A wonderful, rather plentiful self-serve continental breakfast was served on the patio each morning and it allowed us to relax and take in the ocea…

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n views and plan the day's activities. We rented a car as Old San Juan is perhaps 5 kilometers away, but an easy drive. If you want to be just outside - The outstanding friendliness and helpfulness of the staff was refreshing. They went out of their way to offer assistance and always were accommodating. A delicious spread at breakfast was very pleasant in the outdoor garden looking onto the ocean. I had forgot my phone charger in the room and the cleaning staff turned it in; I received it when I returned to pick up my bags later in the day. Overall, I give them the highest marks in service, location and amenities. I will definitely be returning

The hotel was very nice and inviting. The bar gives free drinks at current times of the day. The hotel is steps away from the beach. When you go to the beach the staff is there waiting for you and all you have to do is show them where you want your chair and umbrella and they set you up. Compared to the other hotels on the strip the marriott is th…

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e best for your money. It is well situated and has a very nice beach location. - Excellent hotel in a fantastic location. All of your needs are in a 5 block radius. The breakfast buffet was one of the best I have ever had. Even if a tad pricey, the service was superb. The waitress Diana was out of this world. Her service was beyond excellent. If you can, get a room facing the beach. It is worth the extra price. The view is spectacular.

I liked how the hotel was set up and the nightly reception, however, we only stayed overnight and would have to spend some more time in the Hotel to give a more comprehensive review - all staff members were pleasant, responded promptly to all inquiries, and were knowledgeable

Es un hotel con una ubicacion extrategica excelente, pues sirve de plataforma para ir a todos lados sin perder el avion - I really like the location of this hotel, Its literally in the airport! Very convenient for our family. Traveling with my husband and 3 young kids. [9, 5, 3 yr old] our plane got in at 12 midnight and we were heading to Sabana …

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Grande/Ponce area about 2 hrs away from San Juan Airport. We did not want to drive right aftet we got in. Every one was tired and needed to rest. The stay was very courteous and helpful, it took us 5 minutes to check in and then we settled on our room. Checkout was at 12 - Rt at the airport clean had a better view of the ocean were some hotels charge a premium for a partial view and call it a ocean view and you have to hang your head over the window to see it think their missing out on this one it was a very nice view from our room even if their was some roof tops in line with the view over all it was as 1 night stay food on site rest was a little price but good didnt have to go out searching for a rest which saved us time pick up for rental car was rt at the cur

This place is a potentially chaotic space when ships dock with huge numbers of guests disembarking, while other guests waiting to embark. The front desk and porters manage to help each person- group with what they need. They managed calmly huge crowds & still able to phone us the minute our room came open @ noon. When leaving, Isis, was partic…

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ularly helpful with online check-in with airline. Saw I was struggling and came personally to help. Pedro was full of local information and saw us off - Staff was friendly, sincere & helpful. The room was spacious, clean, and perfect for my needs. Bathroom was also spacious and clean. The onsite burger restaurant was pretty decent for, well, burgers in PR (why have a burger with all the other yummy authentic options within walking distance?! :-)) Hotel is very close to good shopping, the historic points, and the airport is 15-20 mins away. Taxis wait 24/7 outside the hotel.

The hotel was above than our expectations, is very beatiful, clean, and the staff in all the areas are very friendly, helpfull and efficient. We stay just one night, we were in transit, but we love the hotel and the few places we saw in San Juan, we definetly will be back for vacations. Totally recommended. - The staff was extremely outgoing and …

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accommodating! The food was great and again, the waitpersons were fab! Fitness room was over the top and the pool areas great! We loved the beach and thought it was on of the best ever! Great location!

hice una reservación y cuando llegue al hotel me dijo el serñor dominic que el hotel estaba sobrevendido yque me podia retirar y que en 5 días me devolverían mi dinero pero no me lo han devuelto llamo y no me comunican - la reservacion la hice para el día 15/11/12 y me presente al hotel mucho le agradeceria me de contestación para ver con quien me …

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puedo comunicar para que me debuelvan mí dinero que me tomarón como deposito

Spacious room - appreciated Modern bathroom and shower Excellent pool and surroundings incl pool furniture managers cocktail night and local entertainment - People, and the whole hotel, really a top place to enjoy the meaning of life

Su ubicación es perfecta. El área donde esta localizado entre la Naturaleza me encanto. Mucha tranquilidad. En una evaluacion del 1 al 10. Obtuvieron un 10. - Habitación amplia y cómoda con muy buena iluminación. Ubicacion ideal para visitar la zona sur de la isla y evitar congestion de la ciudad. Buena atención del personal y muy servicial.

The hotel was beautiful! The staff was wonderful and helped us with everything! It was kept tidy and clean daily. Extra charge at the end of our stay for parking was worth the 10 a day, to have the car parked for us. The staff there was great too! The only thing that could be improved on is the swimming pool... It is next to the restaurant and din…

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ning outside, maybe a division of some kind would be good. This would .make it more family oriented. - Large, beautiful room in the old building. Tile flooring, wood trim, large comfortable king size bed, two large windows and small balcony with nice curtains and wooden panels. Plenty of drawer space. Modern toilet bathroom. Security safe provided. The small restaurant served very good breakfast (the only meals I ate a the hotel. Valet staff really hustle. Hotel face the old main square which contains a grande cathedral.

Hotel is at 1 block distance to the beach. I'ts an excellent budget-firendly choice, perfect location at condado next to up-scale hotels without paying the high price. It's an old construction but room had private bath, flat screen TV with cable and was very clean. Price included hot breakfast, which you rarely find in other high priced hotels in…

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the area. Would definitely stay again. - Big room, comfy bed, lots of pillows, value for money (approx $100 per night), excellent location close to everything but back off main road so it was quiet, friendly staff, good shower & water pressure. Would definitely stay here again.

The hotel is in a great location, on a popular street in Old San Juan. It's beautifully restored and decorated with a Moroccan flair. There is no elevator, but that just adds to the uniqueness and authenticity of the hotel. The bed was comfortable and the bathrooms, though small were clean and thoughtfully decorated. The breakfast at the Cafe …

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Americain was delicious and affordable. It was the only meal we ate there, because we wanted to explore food around the city. Ida, Cynthia, Rich and - We were there one night and thought that it was a beautiful hotel with a lot of character. In Old San Juan and close to shops and restaurants and activities. Staff and owner very friendly and helpful.--Help carry luggage upstairs and downstairs. Owner says that plans are in the works for an elevator. We would stay there again.

We were pleasantly surprised not knowint what to expect. The staff upgraded us to a King overlooking the beach and ocean. Beautiful fiew and very comfortable bed. The Bathroom was large and modern with a hair dryer which none of the other Puerto Ricoan hotels we stayed in had. Parking was in the basement and readilty accessible. Unfortunately,…

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we only had one day there. - The staff was consistently excellent.Informatiive and courteous.Location perfect for all sites of interest.Beautiful views and from lobby to pools to beaches,soothing. Massage therapist Ivan was the best i've ever enjoyed.Housekeeping were diligent and polite.I will book and reccomend your hotel .I also will book thru Hilton,they listened and met my requests.

The hotel was beautiful. Our room was massive. The beds were so comfortable. I love design and color and the rooms were well put together. Fridge in the room, very handy. The staff was more than welcoming. My favourite part was the private beach area. Gorgeous pools, beaches and extremely clean. I am so happy to have stayed there. Starbucks downst…

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airs was handy in the morning. - The staff at the hotel were warm and friendly and did their best to make us feel welcome. The bartenders and folks at the front desk were especially accommodating.