5 star environment
just a male foreign security guard behave quite rude...
the hotel is modern and equipped with all you need for a comfortable stay.
the temperature in the dining area was too low for my liking. the gym should have had some music.
The helpfull staff and good service
As a four star hotel with the prices offered, this hotel is value formoney. I will stay here again. The bathroom was clean and the bed too.The maintenance service also was very efficient. The air-cond was notfunctioning and about 5 minutes later, they came and fixed it. And thehotel is very near to shopping district.
The lrt station is quite far. The sliding door to the balcony is sosmall and I couldn't even get out at the balcony because the air cond isput there. The size of standard room is so small. I will stay in deluxeroom next time.
excellent food
room is very narrow
1) love the swimming pool, its very nice and cozy but theres no bar/lounge next to the pool as shown in your website (LetsBookHotel.com), next to the pool is only an empty space. 2) the bellman and the sexurity guards are very friendly and helpful
1) we are supposed to have a welcome drink upon arrival as per our booking, but theres nothing. 2)the front counter staff who checked us in and out (same girl), very unfriendly, didnt smile at or and even didnt looked up to see our face, as a frontliner shes supposed to great guest with smile not with cloudy face
Friendly and helpful staff
Lack of a lounge for waiting/meeting friends
every one who come from oversease prefer some one can speak english grate.
friendly staff. convenient location.
Friendly staff
Cold water i the shower
It is full of ambience and the location is good.
The room is quite small because the between the bed and the wall, there is no space to walk.
Panorama view from hotel window
too noisy when the opposite room door open and close.Door sound proof no strong enought)
The pool and gym are nice. Buffet breakfast is delicious. It is close to everything.
Hotel staff are nice, but not that helpful. Elevators are annoying in that you have to go right down to the bottom floor to get security if you want to go to level 9 from level 21, so down and back up, thendown and back up again!
The swimming pool
It was difficult to walk around the bed - ie very small room.
location
room service. I asked for hair dryer - never got it.
The room upgrade they gave me after I complained about the first one,which was awful! I also like the swimming pool.
Yes. Room advertised as 'spacious' was so small it I had to squeeze pastthe bed to get to the window. It had a desk but no chair, no telephone,over hal;f the lights didn't work and the tv had no English newschannels. One of the two rubbish bins had not been emptied after theprevious guest. The restaurant was mediocre - food certainly edible, butnot great. The location is nice.
Breakfast was really good. what can u expect more when having a breakfast in Malaysia. Room interior design is good and location not too bad. Can't request for Late Check out. *AFAM*
The nearest LRT station for me is Masjid Jamek not Dang Wangi. Staff not really friendly.. what they have to do is just put more smile on the face and dont be so choosy between local and foreigner.. Room really small.. over estimate of the Service apartment room.. just really like staying in the long box. TV... not at the good location.. u really have to turn your head to watch the tv. *AFAM*
It's bit overpriced for that location and quality. The internet was not available, they sold me on-line time anyway, but returned the money after i complained
juz like the nice swimming pool with nice scenery of kl tower n klcc..2 me tats all n also warm friendly service from the bell boy guys n the housekeeping .n yes only frm them we were touched by their warmth n friendly service..but sadly not frm the front desk staff.
seriously just disappointed with the front desk staff as 2 me there is jus no basic customer service frm them not even a basic good morning which mean no acknowledgement frm them 2 us as their guest..it is a nice beautiful hotel but it jus not location friendly...2 far inside n for overall there is no basic customer service tt disappoint us very much.
Yes, (1) paper distribution was no standard...I Received my N/paper on1st day but non the following day..Reception staff told me it have to berequested but no information about it earlier...(2)Laundry list say"same day service" but I only manage to get my laundry on the nextday..(3) Staff (cashier) insincere my bill was rm741 but she trying toask for rm800++ which I query a lot to her then
easy to get around and the staff did try their best to be helpful
room was terribly small and that really put me off.
the room is clear.
an aircond like a hotcond, very bad and make me cant sleep with comfortable.
The breakfast was tasty.
Rooms are too small for "deluxe". We had warned about early arrival and late checkout, but they ignored it. The personnel was not helping and even rough. There was no balcony and there was no hot water!!! They forgot to fill a minibar and have offered one dressing gown for two people.
Good view for KL Tower and Twin Tower.
Hotel room is too small. Swimming pool area may not be available for hotel guests sometime base on my experience.
the room is full of bugs, for example coackroach. I try to change the room but nothing to do
