The staff ,the room, all made it an enjoyable stay.
The buffet style breakfast which included full English was fabulous
All the facilities
Proximity to York centre
Very friendly staff and clean rooms
Room was lovely, if a little creaky underfoot.Staff were very helpful.
Unfortunately, the noise fromt he traffic outside made sleeping difficult-only extremely good glazing will ease that problem.
Friendly atmosphere and helpfulness of staff.
Hotel location was excellent and a short walk to the city centre. Romms were very cosy and comfortable
everything we wanted for our stay over new year
Large comfortable room,with lovely big bathroom,and all very clean.
The room we stayed in was excellent and well catered for. The self-service breakfast was excellent.
The bathroom and large bath!!!!
Just where I needed the hotel to be - even had a 4 poster bed.
No its fine
close to town
A very nice central place to stay.
The floor boards are very creeky, that was the only down fall.
I liked bedroom design giving space, tea an dcoffee making facility and warm temperature.
The shower in bathroom not the best.
nice hotel staff were very nice room was good but heating was a bit poor in room
We were happy with the fact that we could park as we did not have toworry about the car or parking costs
I was a bit dissapointed that we were in the annex as I felt a bit outoff what was going on at the hotel
To relax and have a drink in the lounge on the nice comfy seats
The hotel staff were excellent,very polite and helpful.Our room was on the top floor and was very spacious.Very centrall too not far to walk to be in the middle of all shops.Would definately stay there again.
we were not pestered by housekeeping staff at all, over three nights,so could have a nice lie in each morning.
Location - close to the city centre and the main attractions, friendly and helpful hotel staff, plenty of choice at breakfast
Difficult to follow directions to the hotel (by car)
The position and closeness to York Minster and other places of interest
Staff wwere very helpful, location was ideal
We were on top floor and bedroom was very hot under roof
Friendly staff, lovely atmosphere, great location, great breakfast and lovely court yard.
My mum had to request toast with her breakfast twice! sorry thats the only thing I could think of.
very helpful reception staff. I left a package in a taxi phoned the hotel who contacted the driver who drove back to the station.
The breakfast was excellent and the room most unusual as it contained a metal spiral staircase!
Limited parking facilities and staff move your vehicle when necessary. Ours seems to have picked up a large scratch.
The easy check in and out. The very competent and friendly staff- they were excellent everyone we met was cheerful and seemed happy in their work. The fact that we were allocated our rooms on arrival at 11 am when we had only expected to leave our luggage.
The shower was running cold in my room although the other two rooms we booked had hot water
Free Parking, excllent breakfasts with a good variety and excellent location
we were in a room in the roof and this meant a lot of stairs. The room was large but there was no shower just a shower mixer tap
hotel was in ideal position for where i was working and for exploring york afterwards
Easy tyo get into town and other amenities etc
Proximity to City centre
It was close to my conference venue
No tissues in the room
relaxing stay - made to feel welcome
room cold - although it was -6 c outside!
The location on this hotel is great. Breakfast great and staff friendly and helpful. It is a big + having car parking.
location, cleanliness and room.
The central location to the town center with it's night life was very handy as walking distance so no taxi was required.
The hotel was good, it had an ideal location to the facilities we needed. Breakfast was excellent.
We were given a disabled persons room. We were not informed about this beforehand. eg. the wash basin was for me , at thigh level. The shower was stone cold and the room was also very cold.
the breakfast was excellent. it was good to have a car park so we cold leave the car there for the duration of our stay in York. The hotel was ideally located for the city centre.
our room had a bathroom up a spiral staircase in the bedroom. This was not an ideal arrangement.
We liked the location, our room, being able to park in the hotel grounds and the open style of the hotel which is in keeping with the town area.
The breakfast arrangements were chaotic on the Sunday morning. There was a lack of overall supervision and seemed to be no system for responding to the sequence of need ie toast, tea/coffe and hot food in sufficient numbers. There was not enough food out in the hot buffet breakfast at any one time and it was not kept warm, let alone hot. There was only cereal as an alternative.
friendly atmosphere
service at breakfast was slow; we waited a long time for tea/coffee despite reminders
Friendly hotel, have stayed previously, always made welcome.
My husband would like to see fried bread back on breakfast menu, however I expect thats down to a healthier eating option on part of hotel more than removing fried bread for choice.
The power shower
The position of the room
I would suggest that you warn potential clients before they make areservation that wedding receptions etc may be held at the hotel andthis could mean noise up until 12 midnight
