Great customer service and understanding. We called up on the evening of arrival, saying that we cannot arrive tonight, as due to unforeseen circumstances our car broke 200km from Krakow. We asked if we could cancel the reservation, even though the cancellation deadline is 24h upfront. Friendly staff was super understanding, and despite letsbookho
... 别人怎么说 » tel.com limitations in cancellation - he managed to reject and cancel the booking, so we could avoid unnecessary charges. Super cool and quite unusual -
Location was superb, two minutes from the centre square. The staff
could not have been nicer or more helpful (we had a problem with my
brother arriving from a different destination and missing a plane; we
also changed appartments as the first one was very noisy with a night
club opposite). The flats were very spacious and ideal for small groups
of people. Value for money was superb for property right in the centre
of the town.