I loved the fact that the hotel was very central to all amenities.We had dinner in the hotel restaurant on thursday the 15th Aug and the food was excellent & the staff were very welcoming & friendly especially our waiter Eamon,What a gentleman he was he couldn't do enough for us he is a credit to the Glasshouse you are very lucky to have h
... 别人怎么说 » im.I travel allot and stay in many hotels worldwide and it's few and far between that you get such attention to detail in the customer service he prov -
We love the central location of the hotel, air conditioned rooms with a 'decent' river view, bright quirky design and colours throughout the hotel.
Most of all, the professional caring way in which Kara, the manager, handled my concerns/complaint. (Thats the sole reason I rate staff as 'excellent')
She listened and accepted our grievances and quickly took ownership of the problem and offered what I felt was a very sincere apology.
We were staying one night on this occasion and on our departure,