We strongly appreciated kindness and preparation of the staff
1) The quality of light design in some of the common areas was not at a five stars hotel level 2) The christmas decoration scattered all around the hotel
The hotel is very well located, in the walking distance from all major points of interest, everything makes you feel welcomed!
The breackfast choice is rather limited.
I like the luxury and the comfort of the room.
Very good location.airport shuttle[mercedes car] was waitingoutside arrivals as confirmed breakfast was excellent with wideselection on offer
The room insulation could be better
Staff, facilities
Hotel staff are very polite and helpful; fantastic design and clearness everywhere in the hotel. Awesome sauna, steam room and massage; moreover perfect location.
I had to catch an early morning flight - the receptionist arrangedto have my breakfast served early so that I would not leave thehotel without it! This was done on her own initiative, I diid noteven ask for it!
Excellent facility, nice personnel, great location. What ele can you ask for?
kindness staff,tips,organisation , arranging ticks for game and taxi , everything was just great
koffie / thee on the room and maybe a cyber room,altdough there is wireless if you bring your notebook
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
It was great. Fantastic location, lovely hotel, nice staff
If I had to be picky ...... we asked the receptionist to sort out some taxi's to take us to the airport the night before checking out for 10am. When 10:30 rocked round and still no taxi's, the receptionist seemed unconcerned. We cleared off to the main road and sorted our own one. By the way, tell the taxi driver which terminal (we got dumped at T2 when we should have been at T1 over 3km away!
The hotel was well positioned for access to the city centre and was in a quiet if somewhat difficult to find street. Rooms were very clean and staff friendly. Car was taken from me and garaged for security, a good service.
Restaurants lacked atmosphere, however lots of nice retaurants in the city at reasonable rates.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service!
you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
the central position optimal for business and leisure, good hotel structure and staff.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
wellness center
location, services and comfort; next time in Sofia we plan to stay at Arena again.
no negative comments; staff friendly and cooperative, good location, very comfortable
Staff helpful from arrival in taxi onwards.It is very good that there is a top class restaurant in the hotel. The letter also has a wodnerful position overlooking the city.
Very nice hotel, with a stunning hall over the remains of the old roman arena. Staff was very friendly
The Spa needs a jacuzzi/small pool. For some reason, it takes a while for the hot water to come through
The History of the Roman foundations. The room service and food was superb.
As a gay couple we found it a bit embarassing that we were questioned about a double room a few times leaving me feel uncomfortable and asking for a twin!
reception staff good and efficient
facilities not open eg 2nd restraurant. top floor restaurant not to the same standard of the Hotel
This was my third time staying here, but this time I was shock as I got a room with huge marks on the carpit, which I asked to be cleaned but I got the answer that it was no dirt just some chemical marks....Did not make me feel comfortable. Awful view from the room.
