Very friendly and helpful staff Spotless clean Close to the subway station
City tax added at the end Cold dining area Hard to find a cab in the area
Fantastic location. Very helpful staff. Will definitely be back!
Staff was on point - very accomodating, very friendly. Very convenient subway location (39 av).
Hard to find things to complain about, but the showers were a bit weak. Rooms can also get a bit cold. Washrooms could have had better ventilation. Needs to provide body wash. Weak wi-fi signal sometimes. Surrounding area a bit dead/boring with not much to see.
The hotel was very good for the price. The location is not so fancy but it is good that the subway station was very close and only two stops to the Manhattan. The personnel of the hotel was very kind and helpful. For a short time stay in NYC I would recommend this hotel.
very friendly staff, very well located hotel, very close to train station and Manhatan
This hotel is perfectly located to get into the city and to dine locally. The rooms are fantastic and large, and the breakfast is a nice touch. The staff was very helpful to me in receiving and shipping packages. I cannot say enough good things about it.
I only wish I had found it years ago!
The were very comprehensive to every one of our requirements about our payment methods. The recepcionist were always kind and helpful.
The Hotel located in a safe neighbourhood at Astoria with in a walking distance from Steinway Street which is full of Middle Eastern Restaurants and Delights. Beside all the above the complimentary WiFi is good and the continental Breakfast is excellent. It is a very nice retreat at New York.
Generally speaking the Pros far outweigh the Cons if any because I found none so far.
Everything!!!
They didn't give me a new shampoo after I use it all. The bathroom they didn't clean it. Except those, everything is fine.
Breakfast was very good. Comfortable bed. Very close to two subway lines, felt safe walking back at night. Lovely views to Manhattan skyline.
Thin walls, you could hear the room next to us and unfortunately they were loud!
Helpful staff, very good location (2 stations away from Manhattan), quiet room, nice bathroom, small kitchen, good value for money
Noisy ac
Good hotel for its money
good location friendly staff amazing views on Manhetten
high price does not meet the room interior
We loved the style of the interior design of the room and the size of the room was fantastic! We absolutely loved having the private balcony in our room. And the staff at the hotel were amazing! Grest customer service!!
wonderfully convenient, few stops from manhattan, large rooms, breakfast included
WI-FI not really working well
Excellent hotel with friendly helpful staff. Subway 2 blocks away (approx 5 mins walk). Nice clean room & fresh towels daily. Good basic breakfast. I would definitely stay here again & would recommend to friends.
The room we were in, I could sometimes here the subway train early in the morning, this was not too concerning & I'm sure if we stayed in Manhattan it would have been a lot noisier.
Nice clean Room. Very close to the subway 15 minutes out of Manhattan. Nice and friendly stuff.
The location of this hotel can't be beat. It's a 2-minute walk to the subway station and there are two delis within a minute for simple needs and food. You can be in Times Square in less than 30 minutes and from there, all over the city. The cost was very affordable. We saved over $100/night compared to Midtown Manhattan by parking on the street for free and having a less expensive hotel room. The room was a little small, but well decorated (simple) and very clean. The cleaning service did a good job. The staff (Chad and Marquis) were excellent. They were very friendly and accommodating. I'd stay here again with no reservations.
Our room was on the first floor, which is right behind the main desk. The foyer was noisy at times and the walls are particularly thin. It disrupted sleep a little.
staff was extremely friendly & helpful. room was large surprisingly quiet
couldn't get a room with a balcony hair dryer was broken no way to reach lights from bed
CLEANING AND WIFI
STAFF SOME NOT HELPING
Clean comfortable bedroom. Clean bathroom. Very friendly, helpful, and professional staff. When we had a problem with our room, they sent someone to solve it immediately. Very good location, one block from the subway (2 minute walk), subway ride to Times Square is 15 minutes. The bedroom's got a safe. Good value for money (breakfast is included). When we checked out, we could leave our bags at the hotel, and pick them up later on.
Breakfast was basic and should have a bit more variety. They should keep refilling it.
Liked all the amenities and structure.
Sometimes internet connection was very slow.
The staff at this hotel are exceptional; very helpful, friendly and knowledgeable. The room we had was on the 8th floor with a kitchenette; amazing 180 degree views of Manhattan. Good continental breakfast. Free wifi good except on upper floors, so we used the lobby; the staff went out of their way to make us comfortable. Location brilliant; only two stops to Manhattan, shops, restaurants all walking distance. Fantastic value for money, but book ahead.
The lift was sometimes tied up in the morning because it is also a service lift, but you just have to use patience and plan around it; no big deal. The internet service on the top floors needs to be improved.
How close it was shops, subways and the City
I liked the proximity to 39th St subway.
I would like to have seen more food options in the evening.
The hotel is nice, rooms are clean and well equipped.
The hotel is situated in not very pleasant area. However it is really close to the station and you can get to any central place right away.
Location fantastic, unlimited breakfast fantastic (bagels and other yanky treats), staff very helpful and accommodating, clean rooms (and cleaned daily), view of manhattan skyline, cool neighbourhood, the chinese takeaway a block away, free Wifi (although slightly ropey at times), air conditioning, quiet...
The only thing I would say was a negative was the air conditioning was louder than the subway. This was only noticeable at night when the rooms tend to be a bit warmer.
well located just a few minutes walk from subway station, 15 minutes to Manhattan, comfortable rooms, perfect base for exploring NYC
surroundings not very appealing, breakfast quite basic (although still a bit above others with comparable standard), no fresh fruits ir veggies low water pressure in the shower, no hot water for a couple of days (there was AN information in the lobby 'bout some works etc. but still pretty substandard if you have to shower in lukewarm water for almost a week)
The staff was very friendly and helpful. The room was clean and comfortable.
Only one plug on the wall and had to put the coffee machine on the floor to work.
The view from our balcony is incredible. The staff is very friendly and accommodating. The room is very modern and spacious.
Breakfast needs to have more options and selections. Continental should consist of hot items such as waffles, eggs, and have way more selections for bagels and yogurt.
The staff was great and very helpful! The hotel certainly exceeded my expectations. Room was very clean and modern. I will definitely book again at this hotel!
The location was awesome ! 1 minute away from the metro station that goes directly in Manhattan (time square, wall street...) No parking, but we parked on the street where it is free ! Good breakfast The beds are awesome ! The view of manhattan from the little balcony
I don't know what to say... Maybe the noise of the metro and the A/C in the room, but it was fine !
Nice and claen, great value location vs. price
warm welcome very flexible in adding extra nights but also in leaving 1 day early
nothing
I had a great time at hotel Vetiver. The staff are nice and really helpful. The room is bigger than I thought. Plus, it's so nice, comfy, and clean. The location is incredible. You can walk for 2min to subway and 10min to time square. And the price is not to crazy.
Location, friendly staff, comfortable room
basic facilities for breakfast
close to the metro station clean nice stuff
Although the room was small, it had a balcony which was perfect to look out over the city at night. The A.C. worked really good and the bed was super comfortable. I Loved the bathroom!!!
Everything was nice however the toilet was clogged and the handles on the shower door was broken.
near from the subway,
the lift only just one, so if there are a trouble ,guest should use stair until 9th floor ,
friendly staff, clean, perfect location.
The newness and location
noisy hallways that echoed in rooms in the middle of the night.
Good staying in hotel, near subway 15 min. to the manhatan. Hotel is clean and confortable.
Internet service did not work
I loved the fact that the associates went out their way to make sure that me & best friend had everything we needed. Marquis the Receptionist is great at his job!!!!
staff grt the best
dusty room a/c so so
The Breakfast was very good. The room spotless. The staff are always very helpful at anytime.
The person attending the breakfast area was the same as cleaning, maybe someone else should do the same but on or gloves.
Excellent location, very close to 3 train stations that made easy to go any where, a few stops from Manhatan. The staff was very nice and helpful with our needs.
The room and its bathroom were clean, but the halls seemed to be dirty or need more mantainance. I booked this hotel that offered a continental breakfast, and it was poor, just baggles and cereals. The breakfast should not be offered as continental, it is just a morning coffee.
It was an extremely nice room with kitchenette and mini fridge. Everything was clean and looked great! Staff was very friendly and there was free wifi & a balcony!
The elevator takes forever.
Location was excellent for subway and getting around. Staff very helpful and friendly. Beds very comfortable. Good view of Manhattan from balcony. Lots of bars, cafes, restaurants next to every subway station towards Astoria.
No wardrobes or drawers in room so problem with clothes storage. Breakfast was a waste of time.
Everything
