At the centre of all we needed to see
Friendliness and efficiency of the staff
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
Location, lounge bar and room furniture and services.
the hotel is comfortable at a very reasonable price with good buffet facilities, excellent pool - gym and suana.
near to the city center
I read that there is free internet in hotel. But it's not true. I booked superior room, and there is no internet. Internet is in Delux room only. So I paid about $42 for 3nights to upgrade to delux room. Delux room almost is the same as superior. it was unpleasant news.
Good rate
There are 2 wings the regular and the premier. In the regular wing the bathroom can be in better shape. Its not bad but the bathtub is a little scratched up here and there and the odd tile needs replacement
business breakfast facility, pool area
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
Eay going staff
Room can be nore cosy by adding eg. paintings
The staff who came to clean the room were very pleasant; the breakfastwas palatable
There was hardly any chairs in the lobby for guests- need to think ofsitting areas for guests who are pregnant, elderly, handicapped etc.there was a problem with the charges and I missed an appointment tryingto sort this out; the gym was restricted to vip guests and the 'normalguests' had to pay a daily rate to use it
The lobby looked bright and appealing. Location was close to nightlife and a very short distance to the shopping areas (10-15min walk). Our room come equiped with a VCD/ CD player (might like to upgrade to a DVD player as this covers all discs)
The rooms were bland, boring along with the corridors on the room levels. We asked for non smoking rooms but were given smoking rooms. My poor wife, who doesn't like the smell of smoke, had to put up with the smell of stale smoke. The staff where grumpy and no service with a smile was seen over the duration of our stay. No entry to lounge for wearing dress shorts though allowed in nearby 5* hotels
