very good location with shops and restaurants in near distance, friendly staff
it needs a small redecoration
The Hotel staff told us that airport pickup is free as we are taking a room in the Club level, however , at time of checking out, they asked us to pay 140 sar for that!! And the ridiculous explanation was that we have made the booking through letsbookhotel.com and not directly through the hotel.. Also the restaurant food was not s per expectation.
I like the ambiance.
thre is no free internet inside the room
Service is fast and polite. Big room . Ice cold AC
Old furniture . No sunlight because my room was in the middle. Lights in the room is very dim. Toilet is much lughter than room itself . High price . Location is not good too . Crowded
most things were up to our satisfaction
car parking. no shades and no underground. this is not fillting 5 star hotel. need to consider the scorching sun of Jeddah!!
fast check-in, not crowded, friendly staff
We asked if we could sit in the lounge as we had a flight at midnight. We were told yes but we had to pay extra even though we had stayed 3 days and taken all our meals at the hotel. I expected them to agree without cost.
Location
Hotel a little "tired". Parking can be tight.
service
Neat
No free wifi
Comfort, effective reception, breakfast, location
Reception staff was very slow.
The staff of the hotel were so friendly . I see that every thing ok.
Location and value
Hotel was old and tired
Location. The food.
Cost should be less. the carpet is not so clean.
Free internet.
Expensive room.
Fast reaction
Room location
There are bad smells at the room. Hotel too old/dirty and needs renovation. At the corridor there was water leak signs on the ceiling but there is no touch-up paint even. Hotel far away from 5 star class, there are much better 3-4 stars as well.
Room
TV channels not clear
Location is good although entrance is crowded
Furniture is bet old Price is too high
The location, staff, the food... Etc most of the things were good
The disadvantages: 1- the room wasnt that clean as you can see the dust on everything, and the bathroom had a very bad smell! 2- its mentioned that the internet is available and free while it is not! 3- most 5 stars hotels will provide a coffee maker which was not available in the room. Moreover, I wanted to upgrade the room to get the missing facilities but they refused as well because I booked my room through booking!
Rooms are clean. Breakfast was very good.
bathrooms in need of renovations.
the staff was nice, the room was very comfortable with all the accessories you need...i really like the room
the club lounge food selection was very bad....i paid for a club room and really disappointed as there was no major difference between a club and a non club
Good location,easy to access
No hot water to shower, heared another couple at the reception talking about the same problem
Good location Informative staff
Royal lounge :mostly empty plates not worthy of the word royal nor of the word Meridien Expected better in room amenities in terms of quality
good location, near the down town and airport
value of money, too expensive, carpet should be changed
The Vissa did not work well with them. There was an issue with thier machine. I booked from letsbookhotel.com a standard room with breakfast but when I asked them they said breakfast is not included. In general, it was boor stay. Thanks.
Old furniture and staff were not cooperative for the seminar
Location due to aproxamity to Makkah road
Very poor staff and service
some staff in the reception are not polite and not professionel at all!!!
no warm water in the shower no teeth brush no shaver floor dirty no 5 star hotel
I did not like anything.
Hygiene in room, elevator, bathrooms, walls in corridor and room.Checking in was late. It really does not belong to a 4 star hotel. I stayed 4 times before in this hotel. There is a major difference.
