Staff, the 3 girls; Wati, Jen & Jac, were very helpful and super friendly.
Maybe the inaccessibity of the office staff as they reside on the 3rd floor and the main entrances locked close on your initial checking in.
During the stay I and my family members feel like at home. Provide us covered and safe car parking. The location is very near to main attractions in Penang.
The toilet was not so clean.
Clear check-in and check-out instruction given by staff.
spacious, clean, practical for family
the staff by name of watie was very helpful...overall we enjoyed the stay there.
Great location, if you have a car. The apartment was spacious, clean and well-furnished. The staff was very friendly. It's great for a large group of friends or an adult family.
The shower heads leaked.
I do like everything there especially staff is so friendly, thank you
Jack, you gave me the best service during my stay, and shilla you're
so nice too. . . well done
the apartment unit
the parque floor came off...
Well kept service apartments. Sufficient facilities and close to all major attractions and food outlets.
Good location. Friendly staff. Spacious and comfort. Good for Family or Big Group of Friends
The furniture is a bit too old
It was only a 20 minute walk into the centre of town. central to most things. Felt homely.
No extra towels available for the pool.
It was clean and was well equipped.
The furniture a bit too old and shower heads need to be changed
it's a pretty good choice for a family or a group of friends and feels like a home
the pleasant of the condo's surrounding
The apartment is clean and parking is provided.
The only thing is the air-con is abit warm.
nice location. friendly staff. spacious and comfort. good for family or bg group of friends.
It's very big apartment and it's very comfortable for five of us.... Will definitely recommend people to go !
There is no front desk, it's hard to communicate or get contact with the staff...
Cleanliness and comfort
It was in front of Construction.
The mattresses in the apartment are pretty old. We felt itchy when we slept on the mattresses. It is time to change new mattresses.
clean, staff are friendly, secure, good location
the aircond is not cold enough
1. Safety surrounding.
2. ample parking lot.
1. Gas-stove not friendly user.
2. Living room air-condition was set to timer.
3. master bedroom air-condition capacity too small.
4. Overhead hot Shower heater not functioning properly.
5. Astro channel wasn't of full package.
Value for money
Centre of town
My unit was dusty (not properly clean) and floor tiles are loose
Living room sofa set was dirty and mouldy
Tedious check in. They asked for photo id, time of arrival and keep asking for arrival time. We were traveling and can't give the exact time, it was giving them trouble as they dun have a reception. There were other rules that weren't mentioned prior to booking. They'll tell you to cancel your booking if you don't like the rules, but it was too late to cancel.
convenient for eatery
we paid two apt for more than $3000RM, during check out the staff wanted to charged for dirty towel. it is ridiculous. always has trouble for toilet flushing. this is my fourth time staying there, no more.
Only convenience to go for eatery
Toilet flushing problem. We have paid more than rm3000 for two apt but
when we check out they wanted to charge us for one dirty tower. We
haven't complain the toilet system was so dirty. Everything they
charged even extra parking. This are our third time staying and we are
not coming back anymore.
Facility in old condition
Superior and boutique rooms were nice
They moved us into a 'superior' room when we complained about the condition of the room, but we had booked a ' delux' room and had expected a reasonable standard.
Delux rooms were disgraceful with severe mould growing on bathroom ceilings. All furnishings stained and tatty. Floors filthy. To call this a delux room is a total joke. It was absolutely filthy and very poor standard!
Located next to 2 construction sites with noise from 7am til 5pm. One site had a pack of 13 dogs in which barked all night!