Comfort Inn Cancún Aeropuerto Reviews
Carretera Cancún - Aeropuerto Mza 4 L5 SM 301 (Cancún) 77560

These reviews are submitted by guests who stayed at Comfort Inn Cancún Aeropuerto. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff very professional and friendly. Resturant good. Location to airport excellent Free shuttle to Airport Rooms clean and comfortable. Free parking


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Comfortable bed, fresh and modern rooms and bathroom. Close to the airport, but only good for 1 night - a long way (and $30 cab ride each way) to the city/beach.

Two big failures though: 1. Aircon is incredibly loud - no chance of sleeping with it on. I woke up sweating at 3am - turned it on for 15 minutes so it could cool the room down, then switched it back off. 2. You can hear everything that's happening in the hallway - I was woken up earlier than I hoped to.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

near airport good pick up service to airport


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

near to Airport very friendly Staff


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean and friendly. Close to airport.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Ideal for airline transfers .


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly staff. Good food not fancy but tasty.

Thin towels worn through


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent location for stay before early morning flight. Very spotlessly clean modern hotel. Agreat place to stay. Can't say enough about great condition and decor of room.

Nothing.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Free shuttle service for the airport every hour, also during the night. Good quality airport hotel.

No bath tub in the bathrooms.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel is very closed to the airport, nice and clean, business oriented, friendly staff always available.

We had the dinner in the hotel's restaurant and the food was of low quality (hamburger and chicken Brest with salad). The day after we wake up sick. The jacuzzi and rooftop were not Available.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

For a short few hours the facilities are fine and staff amenable and room clean. Liked the shower stall spacious and ample hot water. Beds were comfortable

Did not appreciate being reminded in the bus and with a note on my pillow to remember to tip everyone


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The rooms and bathroom were spacious. The beds were comfortable. We ate at the restaurant for dinner and the meal and service was excellent. The complimentary breakfast was plentiful and healthy. Shuttle was hassle free. Great value overall! We would stay again, especially if we were en route to another location.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I stayed here in between flights. Staff were prompt in corresponding via email to arrange the shuttle. The room was modern, very clean and spacious. Reception staff were friendly and the food was good. Very close to the airport.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very close to the airport, free shuttle service to the airport, kind staff

Breakfast could be better


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Quick journey to airport Clean and well decorated rooms Free shuttle (although see below)

Shuttle to take to airport is hourly service only Shuttle from airport needs to be prebooked over the phone which we did however the service waited 6 mins for us before leaving. This lead us to have to chase the hotel and make more calls. Also nothing st all around the hotel so only convenient for airport


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel shuttle bus was nice. We got an email with a very good description and photos where we could find the driver who waited for us on our arrival at the airport. He also drove us the next day to catch the bus for playa del carmen. But you have to reserve your seats in advance and tell your arrival at the airport.

De window could not be opened for fresh air! Not even a little bit which was very uncomfortable so you had to switch on the ac even during the night.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent value. Quick and easy shuttle service to airport. We had lost some baggage during the flight and came out of the airport considerably later than the other passengers on our flight. We were very impressed to see that our driver to the hotel was still waiting patiently for us. 5* service!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked that it was close to the airport because our flight was very early in the morning

The smell of the lobby was really bad. I only recomend it for a night if you have an early flight


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Breakfast


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great place to stay overnight after the flight or before


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very clean

Continental breakfast very poor quality


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room was nice and bed good.

Airport shuttle driver dropped a group of us off at wrong terminal for our flight after telling him which airline we were on. Had to walk a long distance to other terminal and barely made the flight. They need to know what airlines are at what terminal.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

clean, comfortable, good access, handicap room, close to the airport.

Breakfast is a little bit poor, but is included in the room price.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good stuff

Sometimes No water. No WiFi in the room


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel is located 5 min. from airport with hotel shuttle for free. Location is not good because of the highway but it didn´t disturb me. Anyways it´s kind of hotel just for one day stay if your flight is too early or late for departure from Playa del Carmen or other distant location. Hotel was clean and really nice equiped. Breakfast was nice!!!

I didn´t like the fact, wifi was available only at reception!!!! They say it´s everywhere but then when you don´t get connection at the room and ask why, they tell you the router box is not so strong.... and then you must stay downstairs. :(


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

It,s a very comfartable airport hotel, the facilities are very good, and the staff is very helpful


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Close to the airport, free transfer, delicious breakfast one of the best included in room rate, good wifi connection, cheap bus link giving you oportunity to get downtown within 20-25 mnutes. Staff very friendly and helpfull.

Bit noisy A/C, we had to wait about 45min to be picked up from the airport but it seems to be normal way of life here.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff was nice, hotel was clean

Due to a cancelled flight and not being able to call them and cancel our first night on the 16th --I was charged for that night--book it--tried to cancel my second night on the 22 and rebook it again, now I had to pay for 3 nights when I was only there one


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean comfortable rooms and very convenient for the Airport with a great free pick up/drop off service. Breakfast was good.

Lack of anything in the Hotel, no bar or swimming pool although the brochure said there was a bar and jacuzzi on the roof. Hotel is on the side of the busy 4 lane highway so noisy. If I stayed again I would ask for top floor room. I would only recommend this for a one night stay before or after arriving or departing Cancun Airport.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

easy access by free shuttle to airort and back - very clean and tidy room.good service at restaurant


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the location best for flight conection


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

very nice, comfortable rooms and beds. Free computer use, good breakfast, nice little restaurant. Inexpensive but adequate.

having to prearrange airport pick up and not being able to just call shuttle from airport


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good hotel very close to the airport.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location, the hotel is close to the airport.

The offerd shuttle service only runs from 7am to 8pm. So if you arrive at the airport after 8pm the hotel doesn't offer you any replacement and the airport taxi driver will charge you for 45$ !!!! Even thou it is only 4 km ride (6,4 mile). We ended up walking and it took us 30 min.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very close to airport but far enough away that you did not hear planes. Very clean and beds were comfortable.

This seems to be a problem for travelers in all of Mexico. No one wants to make change. Usually when you go to an atm you get 500 peso bills, and they are impossible to use. You would like a hotel to be able to help the traveler with that.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Closeness to the Airport and cleanlyness.

Air conditioning was noisy .


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good shuttle service to and from the airport. The rooms were attractively furnished.

Noisy air conditioner and scratchy sheets.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The rooms were great, comfortable beds, nice continential breakfast and really close to the airport

liked everything, we didn't have problems at this hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

This is an airport hotel used for it's proximity to the Cancun airport for an early flight. Room was luxurious at any price. Free airport shuttle and good free breakfast. Also pretty good dinner food was available.

Printer was " broken", so many guests wrangled with a convoluted way of sending their boarding passes to the front desk where they could be printed. Very time consuming. Breakfast did not start til 7 am so those ready for the 7 am shuttle missed breakfast. Shuttle only goes on the hour and left late.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very clean and staff helpful. I wished we could have stayed for breakfast.

The elevator was down.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room 102 is big and perfect for handicap.

Breakfast could be improved.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

It was very clean. Nice bedding. Good location from Cancun airport. Free transportation to airport the next day. Thankyou.

Very noisy air-conditioner in room.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The hotel is very close to the airport and offers a shuttle service. Clean, spacious and for being so close to highway and airport very quiet.

Rather noisy airconditioning, without an option to open a window. The shuttle service departs only at whole hours. With reference to the price a limited choice on the breakfast buffet


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

It was very warm in our room and we could not sleep because of it. When I called the front desk they sent someone up to look at it and I was told by the manger on duty that it was working fine and this is how the a/c works. it shuts down every 5 minutes to keep it from overheating.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Clean rooms, AC, nice breakfast

Airport pickup wasn't arranged properly and I had to wait ~30 mins at the terminal


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The resevation was made in usd and they charged us way above the rate, when confronted about it was told: "if you dont like it, you can go look for another hotel" Also, we made resevation for a double room and got a twin room.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Airport transfers take you to the airport every hour beggining at 7am. The misfortune was that we needed to take the 7am transfer and breakfast also starts at 7am, so we had to ask the driver to give us 5min so that we could grab a quick bite. And I hate being forced to eat in a hurry! Apart from that, all went well if I do not recall the Ir conditionig that sounded like a vacuum cleaner right on the side of the bed!


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The rooms are very clean and the location is ideal for those who choose to stay near the airport (I spent one night waiting for my flight the next day). It's close to a Burger King and a 7 Eleven.

There is no mini fridge in the room, which would be great to keep cold the beverages I bought downstairs on the vending machine.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The room was nice clean and we were just passing trough and we booked it because it was close to airport

We ask for king/queen bed and get twin beds and the could not change our room


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

convenience, near the airport

no restaurants near by.