Great location, cozy and comfortable. Loved the refurbished urban rooms. Perfect size rooms. I would stay here the next time I come into town for sure, definitely recommending this place to friends and family
Great location for shopping and access to public transport.
The hotel was quirky and a great location.
Nothing
Staff was wonderful as always, we had a middle room this time which was smaller than the corner one but still lovely.
The restaurant
Lovely cozy and welcoming hotel with modern clean rooms and nice bathrooms. Staff were extremely friendly and helpful. Free bike hire was a great way to see the city. Free tea and coffee everyday in the lobby.
Gym was very small-although better than nothing of course! Close to the tenderloin area which we understand to be not so desireable although we didn't experience any problems. Room was small but most SF/NY hotel rooms are.
This hotel is perfect, the location is great and the staff are so friendly. Very comfortable hotel and will go back. Lobby looks amazing with the Christmas trees too
Very friendly, helpful staff. Dog friendly. Good location. Walgreens across the street, near union square.
Walk a block down and area's not great; but that's any city.
Just a wonderful place to be! If you like stylish cool places, go there!
-Personable, charming rooms -Lovely front desk staff -location I liked your hotel a lot more than the Argonaut where I also stayed
With weddings on the weekend, lots of opening and closing doors-a bit too loud… Restaurant should open earlier for breakfast and have more choice…healthier options (great bagels and granola)
Staff was very friendly and professional and accommodating. Beds were very comfy.
Rooms were clean, but dusty. Needed a good deep clean.
Good location. The rooms are nice, but a little on the small side. The foyer with the open fire and the adjoining bar /restaurant are a gorgeous design. Free wine hour was also a treat.
The only annoyances are, no free WiFi – surely no one should still be charging for WiFi! And the parking is expensive in SF. The hotel offer concierge parking which is really pricey ~$50 a day. But you can find parking yourself for ~$24 a day.
Friendly, relaxed and central.
Limited room service. Expensive and above average valet parking (I used alternative).
Great location
Stayed in the Junior suite - great room, very spacious and amazing bed. Friendly staff. Would definitely stay here again when next in town.
The location is excellent. East of the hotel is Union Square and excellent places to shop - Tiffany & Co., Direct Shoe Warehouse and Westfield. Great Japanese food and local diner food on Geary too.
The pillows in this hotel were the worst that I had in 4 weeks of travelling. The massage I had in the spa downstairs was terrible, and the spa facilities weren't very good.
The staff and facilities in general were great and we also enjoyed the meal we had there.
The room was quite small.
The hotel is stylish, and the rooms very fresh and well done. They offer a wine happy hour in the afternoons and coffee in the morning in their living room. It made for a very enjoyable stay.
This area in San Francisco is pretty seedy and run down. ALthough it has plenty of nice buildings and good hotels.
We loved the whirlpool in the spa
We loved everything about this hotel.
- nice room - great location
we should offer WIFI for free
- comfortable beds - clean
- small rooms (mine was facing againt the wall of an adjacent building, the wind was noisy in my room) - carpet - shower in the bathtub - area (would probably look for a hotel in Fisherman's Wharf area instead, too many homeless people around unfortunately (for them and for us))
It was nice hotel close to union square.
The checkout process. We along with our son and his wife. When we checked they had the rooms and names and addresses mixed up. It over 20 minutes to check out and they still had things messed up.
Helpful, courteous staff Very good food The gym is small but the equipment is top central location Great choice of drinks and snacks from the minibar
Room was a bit small
The staffs were amazing friendly...the hotel was clean
Location Price Decoration
Size of room Restaurant
The staff were wonderful; they went out of their way to help with any request. It was great how they recalled our names and details of what we had talked about or had asked for. Loved the wine sharing !!!
Location!! It is close to shopping and great restaurants.
I was close to a room with a dog and loud music playing. As this was a business trip, I would have liked a quieter room.
small bathrooms
Wine @5! Great staff especially the young man who recommended the wine tour
Staff were extremely friendly and helpful in every way.
The King Suite was tough even with 2 kids. The pull out sofa is just not a good experience for 7 nights for our boys.
The décor was very French inspired art deco and each day free wine was available to residents for happy hour
Staff were very friendly and most helpful. The room was comfortable, the decor was interesting and bonuses for me were free internet and plenty of electrical outlets. It was in a perfect location for conference at a Union Square hotel as well as shopping and entertainment. I'd definitely stay there again. Loved it.
Having to pay for computer use.
The staff was amazing. Very friendly, curtious and even helped tell me with which train I needed to take on the bart to get to the airport. The hotel was neat and clean which is important to me and was very visually appealing which is always nice and helps make me want to visit again.
The hot tub closed at 9pm so I never got a chance to use it. I wish it stayed open a few hours later. Also, the hotel offers wifi but you have to pay for it unless you're a member of their club. I feel like if I'm goining to pay $1000 for 4 nights I should get it complimentary.
Very helpful and generous stafff. We also enjoyed the little extras that make the trip easy like energy adapters, hair irons. Also great location!
Nothing!
I'm a designer so really appreciated the funky decoration. The staff were very helpful, as well. Location was great. Would go back to this hotel.
There was nothing that I really didn't like -- rooms were on the small side and bathroom faucet made a lot of noise. Minor.
Newly remodeled rooms and corridors were fresh and lovely. Staff was always helpful and connected.
The lobby design needs an update, which I'm sure is coming. Bathrooms could use a dimmer switch or a nightlight for middle of the night use without flipping on bright bath lighting.
Spacious airy room. Like having windows that open. Convenient central location. Wine hour in evening with massages a very nice touch. Staff very friendly and helpful
Could use more room for toiletries in the bathroom
That they had a complimentary wine hour. Also, we were there for a bachelorette party and the front desk sent up a bottle of wine in celebration which was a nice touch.
We did get a spa treatment which was awesome but when I was trying to split the bill the lady could not figure out what I wanted to do which resulted in my having to charge the room. Then when I got the final bill the spa treatment had not even be added. I thought it was very unprofessional.
For the price it had everything I expected and more. While small the spa area and exercise area were superior and the staff GREAT. I just wish it opened earlier than 9 am. The staff was very good as was the business center ( small but adequate). I would stay t here again and would recommend it to others. Rick Brown
Lovely, stylish hotel. Bar/grill very good and atmospheric. Complementary coffee in the morning and wine/sangria at tea time were very welcome. Staff very friendly.
Poor advice from reception staff re transport to the airport.
Décor. Hot tub. Friendly staff. Pet fish. Wine night. Loaner bikes. Coffee bar.
Staff forgot to deliver an item i'd requested.
The quaint design and decoration of the room. Excellent, helpful and super friendly staff. The room is always clean and the products in the bathroom is marvelous.
on arrival we were made to feel important and welcomed. beautiful accommodation, friendly, very helpful staff. brought a thoughtful gift to room for my daughter's birthday great ,location to Union Square, cable cars, restaurants and shoppimg
absolutely nothing!
We loved our room, the location, it was quiet yet right in the city, the fresh water to go in the lobby was nice
Tv and Internet- we get direct Tv (more channels) and free wireless at holiday inn! The spa was lacking.
Excellent location close to Powell St station and a number of shops. A 15-20 min walk to the Embarcardero
Complimentary wine hour every evening Complimentary coffee in the morning Complimentary bikes available Luxurious rooms with beautiful decor Helpful and friendly staff who really made an effort Fantastic location
this was a honeymoon get away there was chanpagne and chocolates in our room we liked the wine hour missed having coffee in the room
no coffee in the room available downstairs
great location, nice, large room, good value for money
staff too busy...
Perfect location, nice rooms, great staff
A bit cold rooms - couldn't work out the a/c
Entire experience was extremely pleasant. Everyone very cordial and helpful. Lovely amenities. Colorful, tidy room. Convenient to Union Square and surroundings.
