very good service
the qulity of the water was very bad.could not enjoy my bath
The location was perfect to get around central London and has some really good bars and restaurants within a 5-10 minute walk. A quiet location despite being in central London.
The room was pretty basic and fairly small, not a bad room, but ultimately forgettable.
Lovely hotel. Nice friendly staff. Small but very comfortable rooms. Good breakfast. Great location.
Leaving!
Location
Bathroom a little small
Location Excellent bar area
Lift is slow
Location was perfect Fantastic value for money Liked the personalisation of my name on the television!
There were not enough signs to guide us from the room to reception
Location. Just off High St Kensington and just around the corner to High St tube station.
We had booked a " Superior" room rather than a standard room. The room itself was small but would have sufficed but for the bathroom. You could not turn around in the bathroom without colliding with things because the bathroom was so tiny and narrow. We upgraded to an "executive" room at a cost of £30 extra per night .The "executive" room was excellent. The bar was expensive, did not serve any beer from the tap, all bottles. A 12.5%service charge was added to all drinks purchased.
Very helpful staff
friendly, helpful staff which made my stay pleasant and easy. excellent facilities very good restaurant.
nothing!
That it was close to all the main attractions, very nice hotel. Would recommend very much.
Expensive drinks, but that's all
Proximity to the tube We'll laid out but compact rooms
Paying for wi-Fi. If it was not for this I would book again. I can go to lots of equally good hotels and not pay for wi-Fi even when their room rates are cheaper. Shampoos and shower gels are not topped up during stay even if it is for 4 days. Don,t blame the staff, it is hotel policy. Same with sheets.
Breakfast was very good The option to have a single room Car parking service
convenient(near underground station)
the room is so small.......
Stayed many times before but not since refurb completed..great location close to Ken High St station, buses to Knightsbridge & West End, all the shops, museums,amenities on the doorstep. So pleased at what they've done..impressive reception/bar area..rooms clean, quiet & space used well. Ideal base
Couldn't quite work out the lifts & kept going to where they used to be! One lift by entrance tucked around a corner but not big problem,(there are more!) long corridors & ..Can only think of reasons of stay there really.
Location on major tube and bus lines.
Location was good. Staff were very helpful. Room large and bed comfortable.
Would have been nice to have had our three rooms closer together instead of spread over two floors.
Comfortable hotel, excellent location
Room was too hot and even though we turned the heating off it was still too hot.
We were asked for more money initially than my booking fee which had been confirmed and I had print out of. This was 'in case we had extras.' A maid knocked on our room door at 8 15 to allegedly check we were inside! The lifts were permanently full.
Entrance to hotel was lovely, spacious, nice breakfast area
Room was a lot smaller than expected for the price.
the whole hotel was beautiful in a good place (just round the corner from kensington high street) and free room upgrade wiflth free breakie was great
lifts are way too small end up waiting a lifetime. aircon made load noises all through the night
Hotel is completely refurbished and re-designed since I was last there a few years ago, and all good. Staff were very attentive and helpful.
Only one lift (that I could find) next to reception. Other lifts further back in the hotel found later. No ramp to and from reception to the main bar/dining area and room access. Double room was slightly tight on space.
Great location, great hotel
The bathroom could have been cleaner and there were towels only for 1 person
Staff were very helpful.
The adverts offered free wifi. We had to pay for it!
Location, location, location. Very friendly and helpful staff. Very clean. Good use of space in rooms.
Bed a tad uncomfortable. Breakfast not included.
Nicely presented hotel. Very clean. Good central location, a 2 minute walk from High St Ken tube station, and about 25 minutes to South Ken and the Natural History Museum etc.
Having to pay £9.95 for 24 hours of wifi access. Guys, it's 2013 and you're trying to be a posh hotel - charging for the internet makes you look mean and out of date.
Lovely friendly hotel, lots of curtious staff, in a very good location for us, near shops and tube and we can park our car at the hotel, excellent. Room very quiet at night didn't hear a soul.
Room was disappointing. Very small, cramped. Bath panel was showing signs of wear and traces of mould on the ceiling.
The genuine welcome and room upgrade on our late arrival.
Breakfast Service on day 2..poor show by the waiters who choose to avoid eye contact so they don't have to serve you at the tables.
location, price, staff. The room wasn't as small as in other hotels in London.
Problems with the heating, noise from other rooms.
The neighbohood is quiet and full of facilities. Only in the room at the end of day to take a shower an sleep so a very good experience. Clean and basic room with comfortable bed.
shower and toilet not working very well but enough usable
Superb location and excellent value for money.
The reception area, restaurant and bar. The evening meal and breakfast were all good.
The room was small and very tired looking and didn't match other areas of the hotel.
Good location and very clean.
Very expensive for food and drink - even for Kensington!
Perfect location, although I had difficulty finding the place without the street number being indicated in the address.
The lifts were always busy. Wifi was not free.
Staff, Bar, Swimming Pool and cleaniness
Lift while one lift was so busy
The entrance and bar area are very impressive.the leisure facilities are of a very high quality.
The staff lacked any obvious personality especially in the restaurant .the bar area staff were admittedly better.
all the staff were very obligingand always very keen to help
It is situated in the center of the city, close to the metro station and to many famous sightseengs.
location
no free wi fi
Much nicer after the renovations, modern rooms and much nicer appearance. Great location
The lift situation was a big issue, 1 lift at the front of house and 2 at the back meant waits of 10 minutes or more at times to get in the lift
Close to High St Kensington station and to buses. The service, the room and the facilities were fantastic - would definitely recommend to others and stay again if given the opportunity.
Really cannot think of anything.
Parking facility was useful Location Room clean and comfortable All staff we met were pleasant and helpful.
We've been welcomed like VIP even if we weren't there for business purposes, I'm sure they do so for everyone. The room service. The friendly staff.
Central location, quiet, clean rooms.
Price of a glass of wine in the bar!
Recently refurbished - much nicer decor than before - excellent location, friendly, helpful staff both downstairs and upstairs.
Tiny bathroom- fine for one but would have been very cramped if two people had been in room. Long walk to lifts and not very clear signposts how to get around the hotel which is very big.
staff very polite and helpful
the service charge every time you got a drink! the bedrooms were a bit cold without the heating on!
Good hotel and location
Great early check in - got a twin room - nice room
Nothing
Nice and comfortable room, larger than London average. Excellent position in the heart of London
Helpful staff Rooms for disabled people are avaliable
Room space is not very clever organized, instead of double bed we had 2 combined
Bed comfortable Lovely shower Air conditioning Clean and well decorated Spacious downstairs areas Bar service good Coffee bar very good value Nice pool Very well placed hotel- handy for everything
Double room very small. Hanging space minimal Dining room impersonal - too big and not very luxurious Set menu not very inspiring Hotel impersonal- no leaflets or magazines around
