Room is clean, nice and big. Front desk n concerige service is great. Location is excellent.
The location is very good to visiter who first to san francisco.
Loved the location and comfort of the room.
The bar service on Saturday was slow and could have been better.
The people were great!
The hotel is renovated high rise and has a contemporary look and great views of the city. It is in an excellent central location.
Minibar was empty -- just a fridge with nothing in it. Not something i'd expect in a $450/night hotel! No soda vending machine on the floor either room with two "queen" beds really had two quite narrow perhaps-full beds valet parking costs a fortune while there is plentiful public parking in a city garage across the street (diagonally) for literally a fraction of the price
Great hotel and staff, lovely bar area.
I loved the hotel that is very well located and the renovation made the hotel a very elegant place. Service was very attentive.
Not aplicable
Efficient and friendly staff. Very nice well appointed room. Great location close to Union square. Room serice was fast and the food quality excellent. Very satisfied and will be top of my list of hotels for my next SF visit.
A very friendly helpful staff . Would not hesitate to return . Bar was fun .
loved it all excellent
Much more modern feel than before. Room modern, great bathroom. 21st floor so quiet, and great view of Union Square. Staff friendly and helpful.
Missed the great views from the bar on the top floor - moved to second floor. Food good but not great.
Nice rooms and very close to Chinatown and Union square. Good and friendly personal and service
Limited space to store clothes and luggage. Parking expensive
Great customer service from the time I arrived. Was traveling with my dog and made her feel right at home.
Air didn't work very well in the room. Was really warm. Read that on another review the person had the same problem. Could not get it to cool down so the room was very very stuffy
Great location. Nice décor. Helpful staff
Noise from street. (to be fair this isn't the hotels fault). Maybe double glazing might help but it is a city so you cant help but here all the sirens etc.
Location is so convenient if you want to tour around the city, and without too much traffic noise. Rooms are clean. Recommended for the first-time travelers to SF.
Not enough hanging hooks in the restroom for the used towers.
The bed The location
No complimentary water The price The shower
- great view from our room (union square view); - great location to go in the heart of san francisco; - great location to go shopping; - exact in front of lobby is starsbuck coffee.
- nothing close with convenient store
Location, location, location. Lov the bed and the duvet. Very comfortable. Smooth and efficient check-in and check-out
Restaurant a bit disappointed. It'll be effect if the is an outdoor swimming pool facility.
Room was clean. Bed very comfortable.
No gift shop Noisy construction and street noise. Windows are not sound proof. Not all hotel staff are friendly
New room were great. Bed was very comfy
Cannot believe that they moved the bar from one of the best views in SF on the 36th floor to the 2nd floor with a view of a bus stop or Starbucks. They should subscribe to CSN so patrons can watch local sports in their rooms or the bar. The Grand Hyatt used to have that "something special" quality on the 36th floor. Now they have downgraded the experience to a pedestrian feel like so many other local hotels.
Manner in which guests are greeted upon entry and walked through the check in process.
Broken items inside room.
Great location for meeting, comfortable rooms
Lay out for meetings is awkward, to get to MZ level you have to go down then up.
Great location and the staff has good customer service.
Wonderful staff, very friendly - lovely meal last night at One Up. The bed was SO comfortable!
This is our first trip to San Francisco, actually our first trip ever. We are celebrating our 30th anniversary and I had requested a bay view or great view of the city. We were on the 4th floor looking in the windows of two tall buildings. I was dissapointed by that.
The location was very central to transport in and around the city. The staff were very welcoming and friendly. The hotel was clean.
This was a business hotel and not really suitable for young families.
Great location. Helpful staff.
Would much prefer 2 queen beds in the rooms over the full size beds.
Overall a very pleasant stay with close proximity to shops and public transport. Gliezl at the front desk was amazing and moved us to a quiet floor after moving twice due to the thinness of the walls. She was professional, friendly and efficient and made sure we got a room without an interleding door as well as a breathtaking bay view!
The walls are very thin so noise travels quickly between rooms.
This is simply an excellent hotel. Starting from the tremendous rooms, over the very good breakfast, to the world-class service of the personal, who are always willing and ready to make your stay highly comfortable. I can clearly recommend this hotel.
I found the service to be excellent and it started way before we even arrived. The concierge helped us to find the right tour companies and plan out our trip so it was everything we wanted. My work takes me to many destinations and i have stayed at many different types of hotels but never have i received the type of great service as I did at this hotel. They took care of everything without question. I will definetly stay at this hotel again.
Loved the chic, sophisticated feel to the hotel and the rooms were lovely with state of the art technology. The bed was comfortable and the bathroom roomy and well appointed.
Nothing
The hotel is modern and contemporary in it's design and decor. There is a Bart stop only a couple blocks away which was convenient getting to and from the airport. Front desk staff was great.
Though I wasn't around the hotel in the evening, there were annoying teenagers lingering & loitering inside & outside post prom, at 2am when I did get back from drinking. Other than that, I would stay at this hotel again.
Location is great. Right where you want to be in San Francisco for a short trip. I had use of the Club Room, which was terrific; wonderfully friendly and a nice place to drop in to get a snack or drink.
Someone had vomited down the hall from where my room was. There was also an empty wine bottle and glass left in the hallway. It stayed there for a couple of hours until I finally called housekeeping and asked them to clean it up. Shouldn't have been necessary.
Very nice hotel, design modern.
Possibly rooms a bit small.
Location
trash on the streets
I have always stayed at this hotel everytime I visit San Francisco, and the location is the best !! Nothing beats a hotel with a great location !
I arrived in the evening only to find out that I did not have a room inspite of the fact that I reserved my room over a month ago with a credit card guarantee. How does this happen ? We were therefore placed in another hotel that same evening and it was not a good thing most specially around 11:00 pm at night !!
I love the location. Great for shopping. The bed is extra comfortable especially when you have been shopping all day.
View over union square Hotel bar Clean Comfortable Location Gym on 35th
Reception Parking-cost No pool Could hear neighbours coughing in hallway
I loved the bed and the view from my room. The room was also very comfortable.
I didn't like the check-in area at all...too space-age. I also wasn't thrilled with the lounge. I've stayed at this hotel in the past and I enjoyed the feel of it before. There was also no robes or slippers in the room, which is very unusual.
I am not able to activate my account on their terrible website for the gold passport card even after staying 8 nights. I contacted on the reception twice but of no use.Another thing was that on last day, they tried to charge me for premium internet but then when I insisted that I have not taken that and have not used, they waived off that charge of 44 dollar.
location and gym
chipped furniture but wasn't that big of a deal. just seemed odd when everything else was top notch
Thr room was small but in many ways well designed. In essence it was good value.
The rooms were very high tech. Some of it worked....some did not.
Great location. Very clean, very soft linens, very comfortable beds. Great service. Love the decor.
Nothing. Everything is great.
The hotel was very nice and the staff were extremely helpful. It was very close to my meetings, which made it very convenient
The fan on the air conditioning unit was very loud, so I was not able to sleep very well.
The location of the hotel was perfect and the staff was very cooperative. Likewise, fitness center has good equipments with a nice view over the city.
The staff was very professional and friendly. I liked that the hotel was centrally located, right in the middle of Union Square. Great for shopping, dinning, sight seeing.
clean comfortable friendly and sophisticated
Wonderful location and kindness Staff
Fabulous location, very friendly staff and conciege, lovely rooms confortable beds, beautiful view from our room, really enjoyed staying at this Hotel.
Having to leave.
Superb location. Comfortable room.
The staff ,and the location are the best thing in this hotel
We got a room for disables ,with no shelfes and drawers , The bathroom only sink ,WC,and tub . Not worth the money we paid
