nice room, cleanliness, helpfulness from the staff, organised, near city centre, food.
no elevator
Staff most helpful, room clean and comfortable. Location convenient and in decent district
No lift to 2nd floor room No hair dryer
location,was secure and relaxing
The security of the hotel in a very hostile city , the grounds are lovely nice relaxing pool and very nice food. staff were very helpful
the stairs !! no elevators
Staff, shower, existence of a gym.
Everything room is clean comfortable
The complimentary breakfast I eat that food everyday in the us so I bought breakfast instead
Wonderful breakfast, budget friendly facilities, some very very helpful staff in the bar and dining area.
standard room needs upgrade to include a refridgerator
Breakfast
First time staying at the Knutsford. Had a wonderful time, beautiful garden, hotel is clean, staff were really helpful and friendly. I have already recommended this hotel to friends and will be returning also.
Would have liked Jamaican breakfast instead of continental breakfast. I was in Jamaica so would expect not to pay for the Jamaican breakfast. Food was often not replaced quickly at Breakfast buffet and need more variety.
The free breakfast was very good. Pool area is also nice and laid back. Free fitness room is also nice. Internet works very well. Scotchies Jerk Chicken is within walking distance on Chelsea Ave, and is a local favorite I have stayed at a few other hotels in the area, and for business travel, this is my new favorite.
My room had no window except in the bathroom. And the AC had no temp control. It was either very cold or you had to turn it off.
Landscape and Environmental design.
Room was cleaned very late in the afternoon
I enjoyed the welcoming atmosphere at the hotel. The staff were friendly, the rooms clean and the food was enjoyable in the restaurant. A quiet place to relax.
Nice decor, esay to get to, friendly service
No elevators ,For some reason it seemed that the stairs were spaced a little extra vertical spacing which made it uncomfortable for older individuals.
Shonique (not sure) Supervisor. She was very efficient, friendly, amazing smile with impeccable customer service. The staff was friendly also. The hotel was very comfortable. It was also the same place my house was. They tore down my old house and made this beautiful Hotel.
My key getting demagnetized.
The staff was extremely freindly and courteous. This was my first time at the hotel and it was extremely accommodating.
I liked everything about the hotel.
Staff were friendly and the hotel was well situated for the business area of Kingston. The hotel was a comfortable business biased hotel in which there were facilities to relax for a prolonged business stay but probably not for a family holiday. The breakfast, stated as "continental", in fact included two cooked selections.
The only exterior window was in the bathroom and so the bedroom was rather cell like. Doors fitted badly letting a lot of light come through at night. The wall mounted television meant the sound was heard in the adjacent room. Menu was sufficiently varied for 4 or 5 nights but otherwise limited. Kingston being Kingston meant I felt unsafe to walk outside the hotel at night to an external restaurant.
The price The Jamaican cuisine The Courtyard/Pool area The secure Parking The Bed (firm mattress) The Service Cleanliness (Room, bathroom and dining area) Positive review posted on Travel Advisor
Air Conditioner thermostat not working. Got too cool. Steps to second floor room and low header on stairwell. Only one chair on balcony
Very clean rooms. Everything is in great condition. Breakfast is delicious.
The room was mostly comfortable, the staff was somewhat lackadaisical. The free breakfast was ok, if you wanted real Jamaican breakfast you had to pay for it.
The bathroom was stand up shower only. There was mosquitoes in the room.
The jnr suite was nice. Rooms were clean.
house keeping could start after 0900.
Costumer service Bathroom Internet service
Breakfast A/C wasn't cold enough Sheet were torn Had to climb three flights of stairs with my luggage Waited long to get serve at the bar
The cleanliness of surrounding
I didnt like the fact that we needed to walk up stairs with our suitcases, horrible experiences.
Location
The room had a distinct unpleasant odor
The staff was friendly
The continental breakfast. They serve eggs made in different form, sausage, bacon. I person do not want to leave usa and go to Jamaica and get that type of a breakfast we need native food. I have stayed other place in Jamaica and get continental breakfast which is the native dish. The steps to carry up your luggage. They need to do some thing
the staff was nice
Cleanliness of the room
The fact that someone on the staff of the hotel disclosed to someone outside that I was staying there. Reception should not give out names of people staying at the hotel
Members of staff were friendly, helpful and courteous. The continental breakfast provided was adequate.
It was over priced. nightly rates was too expensive for the facilities on offer.
It was convenient to get around
prices was kind of high, breakfast was to start at 6 am started at 6:30 staff seem to be real plastic or going through the motion like wind up dolls. They should get register and not carrying money around in envelopes
The ambience of the hotel makes a warm comfortable impression. The restaurant is ok, friendly staff.
Room was ok if one doesn't expect luxury but cleanliness is not the best, there was a rubber matt in the shower that was black from mildew on lower side, UGH! This is a NO GO! Aircon unit was noisy.
Maybe the host at the melting pot...he tried to make sure we had a good time.
Hated the room. Very dirty ac units...filters were just choked with dust. My kids are super sensitive too dust. The popup on the bathroom facet did not worked...made it difficult to wash face.
