Very pleasant to have tea and coffee in the room. Thank you. Staff very pleasant and helpful (except for one point - see below).
Only one point. The member of staff present on Thursday evening promised to give us an early call on Friday morning at about 6.00 am (we were going to queue early at the British Museum for tickets to the First Emperor exhibition) but we never received a call. Fortunately we also had an alarm clock, so it was OK, but if we'd been relying on the promised call we might not have been in time.
- Central Location, excellent breakfast
quiet clean room
Winter Warmer deal gave us excellent discount and complimentary bottle of wine!Upgrade to large 3 bed room; good fresh bedding; quiet room; helpful,cheerful staff; reasonable cost parking nearby; excellent restaurant with friendly efficient staff.
Slightly shabby corridors and room, both in need of freshening up (in contrast to smart restaurant and reception). Greeted in room by odd tangy smell in bedroom and bathroom (due to bad choice of air freshener?) tho' got used to it quickly.
Excellent value for money - friendly and helpful staff - good breakfast - good location.
Room shabby and in need of an update, but given the price of our weekend break I cannot complain. It was clean and the bed comfortable. Lots of hot water.
friendliness of staff, good location, excellent breakfast
Staff were polite and helpful. We were upgraded free of charge as there were no double rooms left.
The bathroom, although clean, badly needed refurbished; the washbasin tap was barely attached to the basin.
Good location, rooms clean and well presented but hotel itselftired and worn.
nice breakfast restaurant very helpful staff
room small and in need of decoration
Good location, breakfast was good, comfortable bed
Noisy pipes during the night, bathroom needs to be refurbished, tiny lift that takes ages!
Twin bedded room - poor bathroom needed upgrading
Location was good
Room needed maintenance and hotel needed refurbishment which was just underway
Location
Room was hot +++ Had to move rooms in the early hours of the morning, as too hot to sleep in. Radiator could not be turned off. Electrics hanging out of the wall and dangerous.
Very close to covent garden and the city centre
The room did not have double glazing and it was on a busy street wherethe noise often woke us up. We arrived back at the hotel at 1230 am froma night out, there were lots of people in the bar but the staff said itwas shut and we could not get a drink.
comfortable bed, excellent breakfast
did not get the wake up call I booked at the right time. Paper peeling off the bedroom wall; room needed refurbishment
The staff were very friendly and helpful.
I paid GBP 111 for a double room per night with no breakfast. I've stayed at better, cleaner, more up to date hotels at half the price and breakfast was included. The bathrooms definitely need updating, the air conditioning system is ages old and even internet isn't free. I'd heard a lot about the Thistle group, and this turned out to be very disappointing.
Central location. Comfy beds
The bathroom was a littl edingy - but the hotel is in the middle of refurbishment, so this will presumably change.
Not a lot although reception desk staff very polite
Not thistle's usual standard. Room very poor - bathroom shocking - noair conditioning
only the duty manager and then manger next day knowing that they had to act swiftly to fix their mistakes!
not as described, should inform about on-going building work, room not like picture, not having double-room booked and had phoned to check available.
