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Best Western Grand Hotel
Swainson Street (Hartlepool) TS24 8AA

Just a mile from Hartlepool’s picturesque Marina and Quay, Best Western Grand Hotel offers spacious rooms and free Wi-Fi. There is also an Indian restaurant and sports bar. Set in a period townhouse, the large, refurbished rooms at the Best Western Grand Hotel have modern en suite bathrooms. All rooms have tea and coffee facilities, a flat-screen satellite TV and hairdryer, and all are elegantly decorated with luxury fittings. The hotel houses Mumbai, an Indian restaurant which offers a majestic dining experience with both modern and traditional dishes. Full English breakfasts are served daily, with lighter continental options also available. With a central location in historical Hartlepool, Best Western Grand Hotel is just over a mile from the unspoilt sandy beaches. Hartlepool Railway Station is 500 metres away and the popular Middleton Grange Shopping Centre is a 2-minute walk away.

Resultat av 623 vurderinger
Utmerket

8.0/10

Rom: 45

(Søk)
Adresse: Swainson Street, Hartlepool TS24 8AA map

(Kort)

Best Western Grand Hotel - Bilder

Hva folk sier

The rooms were gorgeous and the hotel itself had a lovely feel to it. Very successful refurbishment. Staff were great. Staff were very friendly, especially Reception. For the price. the room offered good value and was nicely furnished. The rooms were excellent and staff very friendly. Very friendly and helpfull staff. Comfortable room. Friendly hotel staff, excellent food and excellent service. Interesting decor and well maintained older building with beautiful features.
alle vurderinger » The comfort of the rooms and the inclusion of breakfast made the pricing very reasonable. The staff were very obliging and the facilities in the room were superb!. The hotel certainly is "Grand" as you get plenty of exercise walking up the sweeping staircases. A lift is also available. Room was very clean,presentable and modern, extra care taken here with slim line telly, study desk and lovely spotless bathroom and great shower cubicle. I feel this is areally good city centre hotel - I will be back this week. Friendliness of staff and presentation/quality of the breakfast. The location and helpfulness of the staff. It was very close to the town centre and had a good restaurant where Icould meet up with my friends. THe spaciouness of the room and the courteous staff. Location, Price, comfort and pleasant staff. The room was very big and very clean.Staff were pleasant and helpful. Reception staff were good and helpful despite having no reception desk due to building works. The Reataurant was excellent as was the service throughout my stay of three nights.Convenient location and car parking facilities. Excellent value for money. The freindliness of the hotel staff and the breakfast was good.The staff were friendly and the hotel had a lovely feel to it. The room was very good.Location and Restaurant. The room was fantastic. the resturant. Although we asked for quiet rooms the music from the bar could still be heard in our room after 1am!!. town center location,excellent Italian resteraunt ajoined. The restaurant food and the hotel in general. old building-brimming with character. Relaxing. atending a wedding - everything all in one place made it very convenient. The colours and reburbishment was lovely. Roomwasspacious and the breakfast was excellent. Central location, good restaurant. Very welcoming staff. Central position. Good evening meals in the restaurant.Staff service and level of service at function (Wedding reception) was quite good. Food was good. Central location; comfortable bed. Restuarant. The front desk staff were very good and knowledgable of the city with suggestion of places to visit and see and dine out. HOWEVER that was all housekeeping was the big problem. Unfortunately it was very noisy due to the resident DJ on a Friday and Sat night, therefore request a room away from the bar. The noise. Outside it on Friday night, police sirens, latenighters going home. On Saturday there was an inhouse disco until late. The bar had very loud music too. Take earplugs!. The noise coming from the bar inside the hotel till the early hours. Be careful when you order your food in the restaurant as I chose all mine off the "Happy Hour" menu (5pm-7pm) but was billed for the "A-la-Carte" menu. The waitress even tried saying I ordered A-la-Carte when the menu was closed when I ordered. Isn't the whole point of a "Happy Hour" the fact you get the same thing, but cheaper! I was told it would have been a smaller portion for that price. No hot water on Saturday morning - mearly lukewarm. The time before I had to complain that the room was a bit cold. The staff responded quickly and offered a heater. I was very pleasantly surprised, stayed a few years ago and its changed quite a lot.The smell of gas on the second floor which had no apparant explaination. Shower water pressure was very weak and the water took ages to heat up. There was a wedding party underneath my room, but the music didstop at 12.30. The receptionist ignored us when we were waiting to check in to answer the phone.Bathroom - shower head could not be controlled/ fixed in direction. Water in bathroom not hot, only lukewarm. Not having own car park. No hot water. Inadequate car parking (had to use local car parks with apermit - one of them you had to vacate by 8am). For these reasons Iwould probably not stay at this hotel again.The breakfast looked good but was too cold to eat. The bathroom was a little scruffy. The shower wasn't warm. The bar had no Guiness.There was no bar food between 15:00 and17:00. I had ordered room service sandwiches and a side portion of fries, after waiting 45 mins the meal arrived withe the sandwiches hard where they had been left under a the lights on the hot plate and the portion of chips where cold. the shower was cold. The lights in the room were not bright enough for reading. The only critisism I have is that there was no hot water or shower available in the morning due to a water problem at the hotel, and no concession offered by the hotel to compensate for this.was put in a room above the bar playing loud music til 1am in the morning-no joke when staying with an 8year old. parking facilities - not having a guaranteed parking space and parking not on site. The room and corridors were very bad for smelling of fresh paint and I react to paint so has a fairly bad time suffering from this. Tv did work well for BBC or Five or discovery channel whicn was very, very disapponiting for such a lovely refurbishment and new TV's!! Also only had one set of towels for 2 people!!. The noise outside-on a busy road withmusic being played loudly 'til the early hours. Parking (lack of). Bed a bit basic. Refurbishment has made rooms worse eg new lamps do not have power points, duvet too small for the bed, lack of hot water in the morning.Cental heating could be improved. Large bedroom which was not adequately heated - we were cold. General noise from hotel functions was very intrusive and prevented sleep. Telephone calls to reception from my room were unanswered (three attempts). Bathroom was disappointing, it is usual to have new toilet rolls when occupying a room, not part used ones as was the case here.building work still in progress, noisey, fixtures and fittings shabby, room info said lcd or plasma tv in every room we had portable with no remote in poor condition and bad picture,. Window in both bedroom and bathroom would not open.YES the housekeeping of the hotel and the dinning room staff were well below stanard.. I will of course be writing this hotel GM as soon as time allows but for the record the hotel house keeping was well below stanard one expects towles in the bath tub to becahged not removed from the bath tub and hung back up on the towel rack that is just one of the problems with house keeping. over loud radio 2 music at breakfast, no opening window in room, bad food.

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Best Western Grand Hotel Rominformasjon

Romtype	Personer	fra
Enkeltrom [Rominformasjon]	1	fra GBP 65.00	Søk
Romfasiliteter: Toalett, Telefon, Satellitt-TV, Oppvarming, Kaffe-/Tekoker, Hårføner, Dusj, Baderom, Badekar
Dobbeltrom/Tomannsrom Standard [Rominformasjon]	2	fra GBP 85.00	Søk
Romfasiliteter: Toalett, Telefon, Satellitt-TV, Oppvarming, Kaffe-/Tekoker, Hårføner, Dusj, Baderom, Badekar
Rom Executive [Rominformasjon]	2	fra GBP 94.00	Søk
Romslig rom med king-size-seng. Romfasiliteter: Toalett, Telefon, Sittegruppe, Satellitt-TV, Oppvarming, Kaffe-/Tekoker, Hårføner, Dusj, Baderom, Badekar
Suite [Rominformasjon]	2	fra GBP 115.00	Søk
Romfasiliteter: Toalett, Telefon, Sittegruppe, Satellitt-TV, Oppvarming, Kaffe-/Tekoker, Hårføner, Dusj, Baderom, Badekar

Fasiliteter på Best Western Grand Hotel

Tjenester

Wi-Fi / trådløs LAN, Internettilgang, Gratis Wi-Fi internettilgang inkludert

Resepsjonstjenester

Døgnåpen resepsjon, Aviser

Rengjøring

Strykejern, Klesvask, Klesrens,

Mat og drikke

Romservice, Restaurant, Bar,

Generelt

Parkering (mot en avgift), Gratis parkering, , ,

For jobbreisende

Konferanse-/bankettfasiliteter, Faks-/kopieringsmuligheter

Annet

Røykfrie rom, Oppvarming, Heis, Alle offentlige og private områder er røykfrie

Best Western Grand Hotel Hotellregler

Innsjekking

14:00 - 23:00

Utsjekking

07:00 - 11:00

Godtatte kredittkort på hotellet

Hotellet har rett til å preautorisere bankkort før ankomst.
American Express, Visa, MasterCard, Maestro, Solo, Maestro (Switch), MasterCard

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Ved avbestilling opp til 1 dag før ankomstdagen, vil ingen gebyr belastes.
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Alle barn under 12 år kan overnatte gratis i eksisterende senger.
1 ytterligere barn opp til 2 år kan overnatte gratis i en barneseng.
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Maksimum antall barnesenger på et rom er 1.