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The Black Swan Hotel
Market Place (Helmsley) YO62 5BJ

In the picturesque North Yorkshire market town of Helmsley, The Black Swan is a stylish hotel with boutique bedrooms. The historic inn has an award-winning restaurant and tearoom. The beautiful, 500-year old building is furnished with antiques and classic furniture. Guests can enjoy indulgent afternoon teas, featuring handmade artisan pastries and teas from around the world. The elegant bedrooms have fresh, traditional decor and tea and coffee facilities. All rooms feature a private bathroom and a cosy seating area, and each has a TV, a telephone and free Wi-Fi. The acclaimed 3 AA rosette restaurant offers a menu including homemade puddings, quality steaks and fine wines using seasonal produce. On the edge of the North Yorkshire Moors, The Black Swan Hotel is within easy reach of Rievaulx Abbey and Castle Howard. Free parking is available on site.

Pisteet 597 arvostelut
Fantastinen

8.7/10

Huoneita: 45

(Etsi)
Osoite: Market Place, Helmsley YO62 5BJ map

(Kartta)

The Black Swan Hotel - Valokuvat

Mitä ihmiset sanovat

The attention to detail, the quality of the food and service and the care taken to make our stay memorable. Probably the best managed hotel we have stayed in. Hotel is in a very good location and the staff and food were excellent.Comfort and sense of peace and excellence. privacy, cleanliness, comfort, good food. The Black Swan was an excellent base for walking and exploring the surrounding countryside. It has a relaxed atmosphere and the staff are efficient and informed. The food and wine were excellent.
kaikki arvostelut » Pleasant relaxed atmosphere.Could see from previous stays that the decorand furnishings had been updated to high standard. Food and presentationexcellent.a good standard of bedding, towels, bathroom facilities. The restaurant served good, locally sourced food and staff were very attentive. Food, atmosphere and location were all superb, but I thought the wine was over priced. Everthing with the exception of a bar area, comimg soon I understand. Excellant,friendly service with a nice atmosphere and comfy rooms. old buildings, different styles, very good restaurant. The decor was beautiful and inkeeping with the village and surrounding area. It was spotlessly clean, the shower worked!! All the staff were friendly and we really enjoyed the breakfast. We chose not to eat in the restaurant as it was a quick break for walking and wanted a more relaxed bar meal. We would definately try your restaurant in future though.Courtesy of staff and quality of food. Absolutely first class. The hotel atmosphere, public rooms and food were excellent. In particilar the food presented was of a very high standard, particularly at Dinner and also at breakfast. Helmsley is a beautiful location where, even in inclement weather, was full of surprises.Spent 2 days relaxing and doing the shops of Hemsley. 2nd night ate at the Star, Harome. Friendliness of staff and professional approach to us.The Food is excellent. wonderful food. The bedrooms were extremely spacious, comfortable, warm and inviting, providing creature comforts and a very relaxing environment. The breakfasts were absolutely wonderful with an extensive menu and beautifully prepared and served. Delicious. Restaurant fgave riendly and efficient service with excellent food. The hotel staff were very helpfull the food was excellant. Location, comfort and cleanliness. staff made you feel very welcome. The patisserie, coffeeshop was excellent with knowledgeable staff and good produce. Central position. Cleanliness. Comfort. Value. The comfort in the room and lounge areas. Michelin Star food at affordable prices. At the centre of Helmsley. Easy walking distance to everywhere. Friendly and helpful staff. Very quiet and relaxing. The mainly french waiting staff very professional.restaurant - excellent dinner - and tea room. The locality. It has a n 'old world' feel -donwstairs lounges excellent. Breakfast was perfect. Coffee shop very expensive.Wine list very expensive.Only one out ofthree c/heating radiators working in room.Lack of a bar was disappointing, although you could order any drink and it was served to you. The hotel was very cold due to the central heating not working, although they did provide electric heaters. The wine was very expensive. Maybe you could have some soft background music in the lounges?. Yes. Wine far too expensive. I have bought wine for over 30 years and although I would not term myself a connoisseur I am knowledgeable enough to know that to pay well over £20 per bottle for unclassified Italian and French wine is quite out of order. As a couple (both doctors) sitting next to us at dinner one night remarked ' We did not think we would have to take out a mortgage to buy a bottle'. Having a room with a floor above, in the older part of the hotel, gave rise to loud creaking floorboards. The access to the rooms at the back of the hotel with narrow corridor, change of levels and poor ventalation dissapointed where standards were otherwise high. To be able to enjoy a drink in a public bar would have been nice. Drinks in the hotel were only available from a private area, ordered from and served by floor staff.The bathroom tiles in our room could do with with a change as they appeared marked and miss-matched. Access to our room, cant see how you could improve it !!!. tables in restaurant for dinner were a little close together. I could see from the comments in the visitor's book that people really enjoyed the food, but on looking at one of the menus for dinner, unless you understood advanced cookery terms, you had no idea what you were going to eat.The bedrooms were difficult to access with all the stairs and no lift. The breakfasts were occasionally cool/cold. There did not appear to be a bar. When I ordered beer it was warm,it was pointed out to the staff but they were unable to rectify it.It wasnt made clear that the spa facilities were not included inthe price. The price of wine on the wine list; basic wines £10 above what we'd expect to pay!. There was no separate bar. Food excellant quality but very small portions. We were at the back of the hotel and it was easier to go out and roundthe front of the hotel to reach reception. Would not be good in badweather. Evening meal was not value for money. Room a little 'tired' - I needed to point out several things to them which required attention - which were put right straight away. fodd was very expensive. Small and very elaborate menu - not to our liking so went out - perhapsguests should be advised about that prior to going. I'm sure the food isexcellent and the small group have a good reputation however I feel thatthere are quite a few guests going out for dinner and may be this shouldbe considered. As a hotelier myself I understand the problems! Verypleasant stay however and shall return. Difficult layout due to adaption of a number of different buildings andno lift which did not make it easy for partial disabled. Our room was quite a long way from the main part of the hotel didn't like walking through all the corridoors. On checking out the receptionist added on the price for dinner when this was included in the half board that I had booked. When I questioned this she went onto the computer and re-issued the bill including the dinner in the half board price. She said it is sometimes confusing half board - what is confusing about it? Half board is dinner, bed and breakfast!. The walk top our oom took us through a 'link' area - which was very dirty. Our newspaper was not delivered. The staff member i told this to on check out then said she would get one, took a personal phone call, forgot about us and left me standing there like a lemon!. The corridors smelt of cigarette smoke and dogs!.

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The Black Swan Hotel Tietoa huoneesta

Huonetyyppi	Henkilöt	alkaen
Kahden hengen huone - Double [Tietoa huoneesta]	2	alkaen GBP 103.00	Etsi
Huoneen mukavuudet: WC, TV, Suihku, Silitysmahdollisuus, Puhelin, Oleskelualue, Lämmitys, Kylpyamme, Kahvin/teen keittomahdollisuus, Hiustenkuivaaja, Herätyspalvelu/herätyskello, Faksi

Palvelut The Black Swan Hotel

Yleiset

Lemmikkieläimet sallittuja, Ilmainen pysäköinti, ,

Yhteiset tilat

Puutarha/piha-alue

Vastaanottopalvelut

Ympärivuorokautinen vastaanotto, Sanomalehtiä, Matkatavarasäilytys

Siivouspalvelut

Kemiallinen pesu,

Sekalaista

Savuttomia huoneita, Morsiussviitti, Kaikki julkiset ja yksityiset tilat ovat savuttomia,

Ruoka & juoma

Ravintola, Lounaspaketit, Kid meals (free/paid), Huonepalvelu, Baari, Aamiainen huoneessa, ,

Palvelut

Langaton internet (Wi-Fi/LAN), Internet, Ilmainen langaton internet (Wi-Fi)

Bisnespalvelut

Kokous-/bankettitilat, Faksi/kopiokone

The Black Swan Hotel Hotellin säännöt

Sisäänkirjautuminen

15:00 -

Uloskirjautuminen

- 11:00

Hyväksytyt luottokortit hotellissa

Hotelli pidättää oikeuden varata katteen luottokortilta etukäteen.
American Express, Visa, MasterCard, Diners Club, Maestro, Maestro (Switch), MasterCard

Peruutussäännöt

Mikäli varaus peruutetaan viimeistään 1 vrk ennen saapumista, peruutusmaksua ei veloiteta.
Mikäli varaus peruutetaan tätä myöhemmin tai asiakas ei saavu paikalle, veloitetaan ensimmäisestä yöstä.

Lapsia ja lisävuodetta koskevat säännöt

Kaikki lapset ovat tervetulleita.
Kaikki alle 5-vuotiaat lapset majoittuvat ilmaiseksi käytettäessä huoneessa olevia vuoteita
Kaikki alle 2-vuotiaat lapset majoittuvat ilmaiseksi käytettäessä vauvansänkyä
Kaikki vanhemmat lapset tai aikuiset majoittuvat hintaan 15,00 GBP/yö/henkilö käytettäessä lisävuodetta
Huoneeseen mahtuu korkeintaan 2 lisävuode(tta)
Huoneeseen mahtuu korkeintaan 1 vauvansänky(ä)

Takuumaksu

Takuumaksua ei veloiteta.

ALV ja kaupunki-/turistivero

ALV 17.5 % sisältyy hintaan.
Palvelumaksu (ei sovelleta).
Kaupunki-/turistivero (ei sovelleta).

Internet

Langaton internetyhteys hotspot-alueella on saatavilla hotellin yleisissä tiloissa ja se maksaa 5 GBP / tunti .

Ateriaohjelma

Mannermainen aamiainen maksaa 13,95 GBP/henkilö/yö.
Englantilainen aamiainen maksaa 13,95 GBP/henkilö/yö.
Buffetaamiainen maksaa 13,95 GBP/henkilö/yö.

Pysäköinti

Maksuton Julkinen pysäköinti on mahdollista paikan päällä, varausta ei tarvita.

Lemmikkieläimet

Lemmikkieläimet ovat sallittuja pyydettäessä. Niistä voidaan veloittaa maksu.

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Airport
Durham Tees Valley Airport 37.7 Km
Leeds Bradford Airport 57.69 Km

The Black Swan Hotel Market Place (Helmsley) YO62 5BJ