Staff were very friendly and helpfull.
Room service needs lot of enhancement. Very limited variaties for food.
The place is extremely nice with huge swimming pools. Everybody was friendly including the manager, the girls at the reception; Lamya, kawther and others, as well as the guys who work in the restaurant whether for breakfast, lunch or dinner. All drinks such as wines and beers were included so you can drink as much as you can without paying anything. I also have to mention the girls at the spa who were professional and very nice. All in all I had a very relaxing time so I extended my stay for two extra days.
Although there are so many varieties of food, nothing really tastes good.
The warm welcome, excellent check in, bottled water in room, ice cold beer with lunch on the terrace, clean pools for swimming, cocktails at dawn, fresh fish for supper and endless amount of excellent wine.
hard beds
all of it
nothing
Excellent complex with really nice pools and generally friendly staff. The food in the restaurant exceeded our expectations and we liked the easy access to the city centre. Overall a great place to stay.
The staff in the lobby could have been more friendly and informative about some of the procedures at the hotel. Generally though the staff were very pleasant.
The great entertainment, beautiful hotel and scenery and fantastic staff members. All in all a fantastic experience.
Slow reception service
Apart from some minor issues, the hotel is modern, clean and has great facilities to help you relax and forget the sometimes tiring negotiations with the locals at the medinas. Very clean and nice rooms. Impressive facilities and great choice of food.
Some staff seem a bit arrogant, as if they were the ones paying your stay. This was particularly true at the pool bar. Wifi was weak everywhere apart from the reception area. Swimming pool schedule is too tight. It closes at 18h.
Excellent staff, great facilities and relaxing environment.
As a group of 13 girls, we all said that we had an amazing stay the hotel was beautiful and clean. The food was of a very high standard with plenty of fresh options for an ai. The staff were very accomodating as they moved us the next day due to building works oppersite. We were only 10 minutes from the airport and square, pay no more than 150 dirham.
When we checked out there was a confusion with the bill which took nearly 2 hours all in all to sort out, so check out early...
Value for money Pools Room
Lack of general info Smoking allowed in the bar
We only spent 4 days ovrethere , and we must admit that everything was perfect. Pool was 27degres heated, a dream in juanary, we also enjoyed the room which was very clean. Staff is almost presentS to give you a help. We had meals at noon on the terrasse , in front of the pool. The All enclusive formula, is a reality and you do not have to open your purse every second. At night, you have your meal a the huge restaurant where you'll find food that suits you. We do recommand highly this Club
may be a bit far from the town center, but you'll find quietness and pure air ovrethere
j'ai bien amuzé a club agdal
Amazing place that suited our needs! Very family friendly, helpful staff, luxury without being too posh or cold! Food, food, food as well as drink - all inclusive! We were treated so kindly and so were my children. There is a kids club for young children and babies as well as spa and tons of activities for adults too. Shuttle to and from medina although everything you need is right at the hotel and you could just pamper yourself and never leave too.
Our A/C was a bit weak in our room but it was okay in our children's room (they stayed in a separate suite with our au pair). In both our room and the suite the toilet paper roll was only half full and there was no spare roll! We all ran out by the first night and had to call for more tp which they brought up but we had to wait and my son was stuck on the toilet for 20 minutes waiting. I smelled a faint sewer smell in the evening that came from the bathrooms in the suite (it had to bathrooms)
Generally very nice, clean hotel
Maybe due to it being in the low season, but the entertainment in the evening was non existent, we were told at a bar (not by reception) that we should get a taxi to Pasha's, which was part of the same company, there we would find a caberet, and nightclub etc. Unfortunately we only found out this info 2 nights into our 4 night stay!! Also, upon arrival, i noticed our room fridge was not keeping cool. I reported this to reception, they said they would look into it, but nothing was done.
catering (food) is very good, restaurant staff and animation staff is very friendly family room is comfortable
drinks (cocktails, wine, alcohol) is local and bad reception staff and services: very unfriendly, poor, phone response is a disaster, don't do what they tell you in e-mails cold pool
Lovely pool area and a really nice SPA . Plenty to eat and a decent variety of food types.
TV channels limited and no pay per view option, which you would expect in a 5 star. (this is required during bad weather periods as there is not much to do if the weather turns).
Everything !!!! It was so bad
