I stayed in a one bedroom suite with club access. Service is good. Shopping malls and museums are within walking distance.
Staff were friendly, efficient and professional making our stay a truly wonderful experience
Honestly could not find fault
Just an amazingly well run hotel.
If breakfast is included ask how many. ;)
Everything. The staff were helpful and friendly. Sam in the Concierge team can speak English and was most helpful, even before our arrival in Hangzhou, by answering all our email queries about tours from Hangzhou to Huangshan (Yellow mountain). When we arrived at the hotel, Sam helped us secure bus tickets to Huangshan and train tickets to Shanghai. In a country where English is not widely spoken, this is an invaluable service. We stayed in an Executive room which entitled us to use the Executive Lounge on the 16th Floor where complimentary food and drinks were served from 5.30pm. After a long flight, the Lounge was a nice, quiet place to relax and taste some local cuisine. The rooms are also spacious and clean. Beds very comfortable and location near the canal enabled us to take a leisurely stroll along the canal and parks nearby. Our stay at the Courtyard Marriott Hangzhou has been a most enjoyable experience and we will have no hesitation in recommending the hotel to all our friends.
Nothing
Customer service is excellent, feel warm
Hotel entrance wasn't that elegant
The staff provide very good service, when they saw you walk by will greet you and they very helpful.
The staff are very friendly and helpful. It is pretty new hotels with brand new infrastructure and facilities.
The bed is not comfortable compared to other hotels with roughly the same rate. It will be perfect is the bed is better.
The best hotel I stayed in China. Staff is very pleasent. Western options in the jw marriot menu, nice swimming pool. Dont have this weird smell that you feel sometimes due to chinese cuisine. Nice executive room and good options for western breakfast in the 16 floor. Internet in room.
Location in downtown, sometimes give 30 min more in Hangzhou crazy trafic jam. Some staff dont speack teasonable english, but that is an issue all arround china and just there. Same for internet speed.
Good service every time. As long as I come to Hangzhou, I will stay in Courtyard.
The service was excellent. The staff was very helpful. The room was clean and huge. You can also use the facilities that is shared with jw Marriot, which is just next door. It's pretty good for value.
They gave us a double room rather than a twin room which was what I originally asked for. I had to wait for 30 minutes for them to change the room for me.
