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Pullman ZamZam Makkah
Abraj Albait Complex (Makkah) 21955

Pullman ZamZam Makkah ligger bara några meter från den heliga moskén. Här erbjuds lyxiga studior och sviter. Hotellet har även en restaurang samt utsikt över staden och Kaba. Masjid al-Haram ligger 100 meter bort. Som gäst har du tillgång till WiFi utan utan extra kostnad i alla utrymmen. All rum på Zamzam har luftkonditionering och elegant inredning. Samtliga har även en vardagsrumsdel med satellit-TV och skrivbord. Minibar och värdeskåp finns också. Vissa rum har panoramautsikt över Haram och Kaba. På morgonen kan du njuta av en frukostbuffé. Du kan även få frukosten serverad på ditt rum. Till lunch och middag erbjuds gourmeträtter i hotellets restaurang. I närheten finns det dessutom andra restauranger. En 24-timmarsreception och biluthyrning erbjuds på Pullman ZamZam Makkah. På hotellet finns även valutaväxling och bankomat. Den internationella flygplatsen King Abdulaziz ligger 100 km bort. Parkering finns på hotellet.

Betyg från 12133 recensioner
Utmärkt

7.3/10

Rum: 1315

(Sök)
Adress: Abraj Albait Complex, Makkah 21955 map

(Karta)

Pullman ZamZam Makkah - Bilder

Vad folk säger

- The location - At the reception they are extremely helpful, specially a guy called Mohammed Alhozali, he is very respectful, friendly and knows how to deal with guests despite whatever complains they come with. he acts in front of guests as an owner who really cares about the hotel's image and reputation.... he is a good model for others! - Over all staff are helpful - Hotel accepts feedback timely and tries to improve, where I had an issue with some overnight left dishes in a corner in fron.
alla recensioner » I liked the welcoming attitude of the staff. Although I reached couple of hours earlier to the check-in time, they entertained us. Facility of wheelchair was really admiring as my wife had some health problems. It was highly relieving and satisfying. Shopping arcade and food courts are awesome. The housekeeping support was marvelous. Overall it was wonderful experience. I will recommend a visitor to consider this as their main choice. If I travel again to Makkah, I will definitely consider to s. We reached Makkah early in the morning, whereas our check-in time was in the evening. When discussed with Manager, initially he refused to accomodate us and said there were no rooms available. He asked us to wait till 10 O clock. Lateron when I talked to him again and requested that I have young children, he accomodate us by giving us a room for almost half day, free of charge. Our initial observation about him proved wrong by this act of him. JazakAllah.. -Reception staff are very helpful- Thanks Nasser -Guest Relation Thanks Yasser Otaiba, he called to make sure that everything is ok with us. -Breakfast is excellent quantity / quality and service. -Hotel is few meters away from Haram -Many elevators to serve all floors -Bed room is big, beds were comfortable. -I like to hear Athan in the room speaker -Food court and shopping mall in the same building -Hospital is available in the same floor. 1-Upgrade of the room at no extra cost. Upon checking in, the room we were given did not match our booking.The Duty Manager went out of his way and upgraded our room at no extra cost. Bravo for this very professional decision 2- The food was very good 3- The location was ideal for my family as the haram was only a few meters away and all the other amenities were under one roof, a first-class shopping mall. The location was perfect for our umrah and anything we needed was hands reach as the mall was in the complex the staff were very prompt. Cleanness was to a good standard. Finally do not always go by these Review sometime they are over exaggerated too much as I was very worried by reading these reviews before I went for my umrah. My stay at pullman zam zam was lovly with no complaints. It is very close to harm that is plus point bcz I can move in and out easily with kids. The staff is very helpful when I ask them fr any sort of help esp manager named Mr Samad. The breakfast is good and zam zam is always pack with people from all around the world. My stay is this hotel was very good and I am happy staying there. once again big thanks to Mr Abdul Samad. Had a wonderful stay at the hotel. Got a room with a view of the Haram. Immediate access, plenty of elevators so never had to wait long. Nice and clean. Buffet Breakfast was nice. Food court and shopping mall (incl. grocery and pharmacy) within the same building. We would not like to stay anywhere else during our next visit. - The location is so close to the Haram with a great Ka'aba view - Speakers in the rooms so you can hear Athan - Great furniture with a style that suits the holy place - Great staff who is ready to help you with anything you need - The place is very clean and smells nice taking in consideration the huge number of gusts. We love the location and the friendly service. Mr Farhad from the pr/it department upgraded our room to a kaaba view due to a mistake done by letsbookhotel.com. Our warmest gratitude to him for making our umrah a memorable one. The limousine service was good and the rate was reasonable compared to others. The staff were helpful with the official strange check-in and check-out times. They arranged a room fairly quickly for us when we arrived early. The staff also delay the check-out time to 14:00 but this is not official so it depends on how busy they are. The breakfast selection is quite wide and varied. - The staff were excellent. Actually by mistake I booked the room on wrong date (i arrive 1 day late) and just realize it at the check in counter. Without any question, the staff gave me a room with check-in and check out date shifted 1 day. - The bell boy also very helpful and friendly. Hotel location is awesome, we booked Ka'aba view which was superb. Sound proof rooms, cleaned rooms, nice buffet break first, Very comfortable beds, good room size for family accommodation. Really recommend to stay here. Good rates comparatively other hotels beside this tower. Very considerate and guest satisfaction driven. We had an early check-in and a very late check-out without stress. A reservation staff even called during our stay to find out if we were comfortable. That to me is good customer service. I would definitely be back in-shaa Allah. I appreciate your staff way of handling gest and a very special application for your reception supervisor Mr.Abdulsamed for his gied line information about hotel and any information we ask for staying in mecca and he has been very frindly and helpful to us. the location is great, staff is adequately trained, polite and helpful, the rooms are spacious and clean, the room service is regular, the elevators are fast and it is value for money. I would prefer to stay at Pullman than at Hilton Towers. Very comfortabel neat and clean and near to Haram Kaba. Very supporting and problem solving staff. Especially Fahad supervisor public relation in front office is very cooperative. Breakfast is great and whole staff is generous. Very Very close to Haram, opposite to Bab Abdul Aziz. Excellent food court and shopping area. Plenty of elevators, minimum waiting time. Food was very good and great variety. Reservation Manager was very courtious and helpfull. Excellent hotel with excellent staff and location, although it was totally full ,but this didn't affect the speed or quality of services. Professional staff and friendly atmosphere. Special thanks to Yasser of guest relations. The proximity to the Haram in great. Breakfast was also very convenient. All of the shopping that you need to take care of including grocery and food court were available downstairs. Check in/out was smooth and efficient. I highly appreciate of excellent service provided by Mr Sohail Zahranee. Being coming from us I only spoke English, and he was very curteous, helpful and very kind in helping me checking in and out of the hotel. Received a good deal from letsbookhotel.com for Pullman Zam-Zam Tower. Nice partial view of Haram for the price paid. Very comfortable beds. Good buffet breakfast & reasonable price for buffet breakfast. - Offer the best prices among the clock tower hotels - Inches away to al-haram mosque - Easy access to/from airport with under ground access - Clean and quiet - Good breakfast - Nice and fancy look hallway. I would like to thanks the reciption and people who work there . they are very kindly and help full. I like the location of hotel and cleaned and them breakfast are fantastic amazing . I like it too much. The guest relation staff are very kind and helpfull They have call center very active when you ask for somthing they will do it then they will call you to make sure the survice done and you are satisfied. The really close location to the holy mosque is impressive. The food court is good with a variety of foods. The staff is friendly. The rooms are luxurious and comfortable. The lifts are fast. - Although the hotel is getting older it was well kept. - Fruits were supplied in the room. - Although our reservation was complicated, it was well managed and was provided exactly as asked. I found the hotel very comfortable, well located, nice ambience, equiped with all the basics and nice breakfast. The stay was worth every penny of the money paid. Highly recommended. Great location access to the Haram is just two to three minutes, loved the Kaaba view, the area is very lively with the shopping mall, supermarket and food court. Comfortable beds. The staff was very co-oprative and courteous. The breakfast was outstanding. The duplex was luxurios and comfortable. Good value for money. Excellent shopping center and location. For being in Makkah itself i couldnt be happier... The hotel is nothing to be complaint... Grateful for everything!:) plus we gor free uprade to kaabah view thank to Fahad Uzayr. The room location was excellant , the room was clean , room service also was good . and I recommend it to any one planning to go Makka. The breakfast was Lovely and excellant. Excellent location only meters away from holy mosque, mouth watering food in all 3 restaurants, staff were very helpfull speacily housekeeping staff. Made our stay enjoyable. The location was fantastic without a doubt, only a 2-3 minute walk to the Haram. The buffet breakfast was probably fit for a king. The cleanliness overall was impressive. Helping Staff,very good location and nice breakfast. They are keeping it more comfortable and clean eventhough there is too much rush.very nice to recommend for others. Hotel provide wheelchair for elders for small insurance (100SR) . Hotel is well decorated and reasonably priced (480SR) for a double room with Breakfast is a good deal. I stayed in the hotel a couple of times before. The place is strategically located for any one willing to perform Umra or Hajj. Good value breakfast and hospital staff. Location Limo service Restaurants Breakfast buffet Arabian coffee Excellent polite staff Zamzam water packages Nice view to Kabba Athan inside rooms with volume control. The room is great The location is very close to al Haram The shopping mall is one floor down Sound syestem is conected for the prayer in the room with sounds control. 1, Vicinity to Haram Mecca 2. Staff was very attentive to our needs 3. Special thanks to Mr. fahad al Khozaee who was exceptional 4. Breakfast buffet had good variety. Location and value for money, within few minutes walk from Haram, nice view of Haram from the room. Shopping, eating and all amenities available under the same roof. The location is fantastic. There is no distance btwn the hotel and the holy Kaaba. The breakfast was excellent. Overall the the hotel is an excellent experience. I stayed in this hotel for one night. Excellent location. In front of Masjed-Al-Haram. Staff was excellent and check-in was quick. Highly recommended to stay. Near from elharam. The mall contain all what you need simply everything in one place. Very fast and simple check in and out. Clean and i get what i booked. I would like to stay every time when I go for Umrah or Hajj and suggest for friends also, easy booking, very much comfortable and Hassanaat taking place. Everything in the hotel is great, especially their breakfast buffet. It is similar to an intenational dinner with their rich varity of dishes selections. View was excellent. Comfort was amazing. Very conveniently located. Didn't wait for too long to check in. Check in and check out timings were lenient. Staff was very friendly and the service was quick & efficient, food was amazing. The location is excellent and it is budget friendly luxury hotel. The location of the Hotel is very close and affordable rate. Especially for the old people, they can reach all the prayer time by wheel chair, etc. Location can't be better then this. even single beds looks like double bed as per hotels in other area. Beutiful interior. Excellent experience. - Price is kind of high - Despite the staff are very helpful, but the hotel is under staffed compared to the number of guests in this huge hotel, which makes the response is slightly late - There was a rude guy in the reception called Bandar in the morning shift.... he is not polite at all, and he doesn’t know how even to talk with guests!!. There were some minor issues but not significant enough to record here. When we shifted the room, despite our several requests, bell boy didn't arrive, so we made the shifting ourselves. Thanks to Allah, we didn't have much luggage. Hotel has nothing in it's menu for kids. There are so many counters at reception, but staff is either short or not trained enough as most of the time, there is one super staff member helping other staff members. 1-No tea/coffee were available in the room as this is standard in 5* hotels 2-The check-in process was rather slow and not all the stations were manned at perhaps one of the pick times; the 5 pm check in rush hour 3-Finding a taxi after checking out was quite a challenge which was made worse by the exorbitant taxi fares that were charged. 2 days I had to phone them to clean my room which should have been done without asking. The staff don't understand English but they try their best to solve the problem and the lift are little slow but you will not miss your salat bcz there plenty .... Just one check in counter. Mostly guests are tired after the journey and the hotel should increase the number of people stationed for check in. - Poor wifi - When we arrived our suite with the Ka'aba view wasn't ready (they claimed that letsbookhotel.com gave us the room without them knowing) so they gave us another suite with city view for one night with a complementary dinner for the whole family, and the next day they gave us the suite we booked - No parking space. The official check-in time is 17:00 and check-out time was 12:00. So for a day's stay you actually only get 19 hours. The bathroom is not sufficiently clean for a 5 star hotel. Parking is expensive at 250 sar a day. Internet is not free and quite costly. - to go to Haram, you have to take 2 elevators - The taxi service provided (Hanco) is pricey (they charge SR300 to go to Jeddah airport), other alternative is to talk to the bellboy, they charge only SR250 (plus they take your luggage from your room to the taxi). Driving directions are wrong on website, parking is very expensive and not discounted or free for customers. Better drop your family here ang park your car 1 km away from hotel at Misfilah for free. Take taxi come to hotel in 2 min. the unclean windows and the dim lights in the room, the restricted and extremely costly wifi access. There is noting anything negative we faced. I suggest, front desk staff should always carry a smile on their face while welcoming and receiving guest. The air quality was not the best. There was a smell coming from the air conditioners. The bed spreads were moist due to the high humidity in the rooms. Their Concierge brought someone else bags to my room. They need to train more of their people on speaking and learning English. Late check-in time. - Bathtub glass always swing to behind the door and it may cause injury especially with young kid - No Free WiFi though we can use from nearby hotel - First elevators (P11 to -2) were not all active (only one or two at a time) so it cause a lot of waiting time. No thing. Despite 16 lifts, it takes 10-15min to start from the room to reach the doorstep of the Holy Mosque during rush hours. The bathrooms are luxurious but do not have excellent drainage around the wash basin area. The mini fridge was empty. Due to the pilgrim rush, the service standards were average. Shortage of crockery . - Check-in took so long ( around 25 mins ) because only few counters were attended by staff. - Staff take a long time to provide a service ( ie. Laundry pick-up, dental kit ... ) - Both restaurants were too crowded in breakfast time - Some food was old, dry, and not tasty. - Check-out took very long about 15 mins just to convince the guy that they owe me money not the opposite, and it took him about 10 more minutes to get me the money after his colleague showed how to use the system correctly !. The kitchenette had no supplies, not even the glasses. Please ensure the basics only. The suite had only one bathroom, which is very inconvenient for a 5 member family, it is a bit expensive, door locks don't work properly , I had to change the key twice.The refrigerator has no freezer, my ice cream just melted all over the place. The elevators over there was so crowded , different people from different hotels over there are using the same elevators. Lift system getting in & out of hotel sometimes took too long. Nothing stands out in my mind, except that the elevator system can be confusing to tired overseas travelers. Maybe a little note, with the room entrycard, would be helpful. Breakfast is not the best quality compared to similar hotels & they offer same food for 3 days. The parking will cost you (250SR) a day if you choose to park at their parking. Upon check out, you will have to drag your luggage out to the main road since no concierge is free to help. The check-in took a little longer than expected but nothing major. The restaurant floor during the breakfast was dirty due to the larger amount of guests moving around. I called many time untill i got my internet access I asked for iron, they brought thr iron with out table!!!. 1. Elevators were overcrowded with group packages clients. Can't think of any. Check in takes a little time due to the high number of group visitors to this hotel. There should be more English speaking staff at the reception desk. Nothing. Breakfast is boring and not 5 starts at all. No parking and don't think ever to come with your car. Haram view is partially not full. Expensive Landry and coffee shop. Nothing. The water in the bathroom floor just stayed there as opposed to actually flowing towards the drain. Towels were needed to be replaced, yet the room service hadn't replaced the towels. Quite a late check in time, though I never requested for early check in as I arrived late. Quite busy reception.

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Pullman ZamZam Makkah Rumsinformation

Rumstyp	Max personer	från
Tvåbäddsrum Classic med stadsutsikt [Rumsinformation]	2	från SAR 450.00	Sök
Detta luftkonditionerade rum har en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Tvåbäddsrum Deluxe med delvis skymd utsikt mot Kaaba [Rumsinformation]	2	från SAR 550.00	Sök
Detta luftkonditionerade rum har en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Tvåbäddsrum Superior med utsikt över Haram [Rumsinformation]	2	från SAR 500.00	Sök
Detta luftkonditionerade rum har en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Presidentsvit med stadsutsikt [Rumsinformation]	2	från SAR 1250.00	Sök
Denna luftkonditionerade svit har utsikt över staden. Här finns en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Presidentsvit (3 vuxna) med stadsutsikt [Rumsinformation]	3	från SAR 1250.00	Sök
Denna luftkonditionerade svit har utsikt över staden. Här finns en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Svit Deluxe (4 personer) [Rumsinformation]	4	från SAR 1250.00	Sök
Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Presidentsvit med utsikt över Haram [Rumsinformation]	2	från SAR 1300.00	Sök
Denna luftkonditionerade svit har utsikt över moskén Al-Masjid al-Ḥarām. Här finns en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Juniorsvit med stadsutsikt [Rumsinformation]	2	från SAR 600.00	Sök
Denna luftkonditionerade svit har en soffa, platt-TV, minibar och ett pentry. I badrummet finns ett badkar och gratis badprodukter. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Deluxe Suite (4 Adults) with Haram View [Rumsinformation]	4	från SAR 1300.00	Sök
Air-conditioned suite featuring a view of the Haram. It includes a sofa, flat-screen TV, and minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Svit Presidential med delvis skymd utsikt mot Kaaba [Rumsinformation]	2	från SAR 1350.00	Sök
Denna luftkonditionerade svit har utsikt över Kaba. Här finns en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Presidentsvit (3 vuxna) med utsikt över Haram [Rumsinformation]	3	från SAR 1300.00	Sök
Denna luftkonditionerade svit har utsikt över moskén Al-Masjid al-Ḥarām. Här finns en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Svit Presidential med delvis skymd utsikt mot Kaaba (3 vuxna) [Rumsinformation]	3	från SAR 1350.00	Sök
Denna luftkonditionerade svit har utsikt över Kaba. Här finns en soffa, platt-TV och minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Deluxe Suite (4 Adults) with Kaaba View [Rumsinformation]	4	från SAR 1350.00	Sök
Air-conditioned suite featuring a view of the Kaaba. It includes a sofa, flat-screen TV, and minibar. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Svit Executive med utsikt över Kaba [Rumsinformation]	2	från SAR 1200.00	Sök
Denna luftkonditionerade svit har en soffa, platt-TV och minibar. I badrummet finns ett badkar och gratis badprodukter. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Svit Executive med utsikt över Kaba (3 vuxna) [Rumsinformation]	3	från SAR 1200.00	Sök
Denna luftkonditionerade svit har en soffa, platt-TV och minibar. I badrummet finns ett badkar och gratis badprodukter. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord
Executive Suite with Sofa Bed (4 Adults) [Rumsinformation]	4	från SAR 1200.00	Sök
Air-conditioned suite featuring a sofa, flat-screen TV, and minibar. The bathroom includes a bath and free toiletries. Rumsfaciliteter: Värdeskåp, Tofflor, Toalett, Telefon, Radio, Minibar, Luftkonditionering, Kökspentry, Kabel-TV, Hårtork, Badrumsfaciliteter, Badrum, Badkar eller dusch, Arbetsbord

Faciliteter Pullman ZamZam Makkah

Transport

Biluthyrning, ,

Tjänster

Wi-Fi/trådlöst LAN, Kostnadsfri Wi-Fi ingår, Internet

Städtjänster

Tvättservice, Kemtvätt

Receptionstjänster

Värdeskåp, Valutaväxling, Uttagsautomat, Gruppresearrangör, Dygnsöppen reception, Bagageförvaring,

Mat och dryck

Vatten på flaska, Rumsservice, Restaurang,

Kontorsfaciliteter

Fax-/kopieringsmöjligheter

Annat

Särskilt rökområde, Rum/faciliteter för funktionshindrade, Rökfria rum, Luftkonditionering, Hiss, Familjerum, Alla allmänna och privata utrymmen är rökfria

Allmänt

Parkering, ,

Affärer

Souvenir- och/eller presentbutik

Viktig information

När du checkar in måste du uppvisa giltigt foto-ID och kreditkort. Vänligen informera Pullman ZamZam Makkah i förväg om din beräknade ankomsttid. Du kan använda rutan för särskilda önskemål eller kontakta boendet direkt. Kontaktuppgifterna står i bokningsbekräftelsen.