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Sheraton Grand Macao Hotel, Cotai Central
Estrada do Istmo. sn/n, Cotai (Macau)

O Sheraton Grand Macao Hotel, de 5 estrelas, eleva-se sobre a Cotai Strip (avenida) e disponibiliza 3 piscinas exteriores, tratamentos de spa e um centro de fitness aberto 24 horas por dia. Situado apenas a 5 minutos de carro do Aeroporto Internacional de Macau, este hotel ecológico também dispõe de 7 opções de restauração e de um serviço de transporte para diferentes rotas. O acesso Wi-Fi está disponível gratuitamente em todas as áreas da propriedade. Com vista para a piscina, para a cidade ou para a Cotai Strip (avenida), os espaçosos quartos climatizados dispõem de uma televisão de ecrã plano com 107 cm e de uma confortável experiência Sheraton Signature Sleep. As casas de banho privativas têm um duche. O Sheraton Grand Macao Hotel encontra-se a cerca de 6 km da Estátua A-Ma, da Fortaleza Guia, do Edifício Leal Senado e das Ruínas de São Paulo. Está a 1 km do centro da cidade de Taipa e a 13 minutos de carro da cidade de Macau. O Terminal de Ferries de Macau pode ser alcançado em 8 minutos de carro. O Shine Spa for Sheraton possui salas de tratamento privadas, uma sauna e banheiras de hidromassagem. O hotel tem treinadores pessoais no ginásio e mais de 20 000 m² de espaço para a realização de eventos. Existe um centro de negócios com serviços de correios e um bar com acesso Wi-Fi. Os bares de piscina Jaya, Sala e Tiki (apenas em eventos) servem cocktails refrescantes e snacks. O Feast propõe buffets internacionais, enquanto o Xin apresenta fondue chinês e pratos à base de marisco. As outras opções de restauração englobam um restaurante italiano, o Bene, e o Palms Lounge.

Pontuação das 9294 opiniões
Excepcional

8.2/10

Quartos: 4001

(Pesquisar)
Endereço: Estrada do Istmo. sn/n, Cotai, Macau map

(Mapa)

Sheraton Grand Macao Hotel, Cotai Central - Fotos

O que as pessoas dizem

The hotel is new, clean and luxurious. The staff are friendly and helpful. They are specially nice to kids. On one occasion they gave my kids balloons and the other occasion they gave them gummy and popcorn. We booked a two room family suite. We love our suite very much. The suite is big and spacious. The beds are comfortable. The amenities are of good quality and are thoughtfully placed. The kids room is awesome. There is a big and comfortable bunk bed, kids furniture, kids bathrobes, kids s.
todos opiniões » The hotel offers convenient access to the vast Venetian Macau complex, and is located in the Sands Cotai Central complex, which has a large selection of shops and restaurants. Shuttle buses take you to the airport, ferry terminals, and border crossings. Our room was nice and clean, with simple-but-tasteful decor. Very wide selection and good quality at breakfast. Stayed at the most expensive Holiday Inn Cotai next door immediately after my stay at the Sheraton Cotai, and missed the Sheraton rig. We celebrated our anniversary in Macau and was surprise to find a bottle of wine and box of chocolate in our room and a greeting card,very nice gesture! And they gave us free wifi during our entire stay. Front staff and concierge were very helpful and will go out of their way to serve you. It was raining the first 2 days we were there but you did not have to go outside as there is a connection to the Venetian and all the high end shopping is available. Plus there is a free shuttle to Galaxy . I've stayed at this hotel 3 times in Macau and each time the service has been exceptional. The club lounge is fantastic and the variety of cocktails and drinks outstanding. We got upgraded from the executive suite to the deluxe executive suite which was first class, with it's own movie theatre! Guest reservations even asked us if we wanted to book a late checkout. The staff are helpful and friendly. Everything about this hotel is amazing and I will only stay here when I visit Macau as I have. For a casino based city, I was wondering how to keep my kids excited. For a family room, my kids (and us, the parents) were pleasantly surprised with the very beautiful kids room, adjacent to our room. Very well thought out deco (and safety as well!), with fantastic kids friendly bunk bed and furnitures. Exciting kids accessories (bath towel, toothbrush kit, slippers etc.) were fun for my kids. Add to that there is a Wii game for my son to enjoy. Staff were extremely courteous and friendly. It . Great service - once we make check in to this hotel we ask for high floor room with view - it was important for my wife. After we saw the view we really disappointed and called to reception desk. After few minutes the assistant manager call to my room and despite the fact it was Easter time upgrade our room to executive suite with great view. The rooms are clean and comfort fantastic breakfast - huge variety of delicious food magnificent location - near coati strip and all the biggest Macau hot. Very Modern and Clean, Spacious room, with nice facilities and extremely comfortable bed. Staff very curtious and went out of their way to be helpful. Accessability was good, with easy to catch Shuttle Buses to and from the Hotel. Walkways to other nearby casino's and Hotels had also been constructed, so no need to catch taxis. Facilities were great and had a huge business lounge to relax and unwind in, which included two complimentary foot massage machines. As a seasoned business traveller, I thought I had seen it all, but the Macau Sheraton has lifted the customer service bar to a height I would not have thought possible. Although service levels are a really important element of the whole hotel experience it needs to be backed up with high standard facilities. There is no element of the Macau Sheraton that falls below 5 star all the time. My suite even had a separate man- cave!! How cool is that. I stayed at the Sheraton Macau Hotel for one night - I was in Macau with my daughter to see the House of Dancing Water. It is a very comfortable hotel, offering all the facilities of a 5-star establishment, and conveniently located within very easy walking distance of the City of Dreams, but far enough away to escape from the crowds and fanfare. The shuttle bus to and from the Taipa ferry terminal was also very handy. We like the hotel shuttle bus services, the link between another two hotels with the food court, the room is big and nice, the bed is super comfort, the casino is beautiful, and the hotel staff are friendly, and the hotel rate is value for money. I just recommended to my friend who had last minutes decided to go Macau for holiday and she is very happy with the stayed in Sheraton. i really like to thanks letsbookhotel.com for the price i got for shearton hotel macau .the price on hotel website & at hotel is very high . thanks for giving me gud deals . The rooms are clean and comfort fantastic breakfast - huge variety of delicious food magnificent location - near coati strip and all the biggest Macau hotels Venetian, Galaxy and city of dreams. The room was nice and pretty comfortable. Good location and easily accessible to the other hotels and shopping malls. ALthough I heard of long queues at check-in but I didn't have to wait long to check-in and in fact, the room was ready when I arrived in the morning which was good as my mum was tired as we took a very early morning flight. It was all great from check in to check out. Fantastic new hotel with everything you would expect from the Sheraton group. The rooms are wonderfully designed with nice furniture, fully carpeted 42" Flat Screen, I pod dock, mini bar etc. Big bathroom with hot water, slippers, robes etc. There is a casino downstairs with numerous restaurants'. We stayed in a Club King room with use of all Club facilities incl excellent breakfast area and free WiFi. Bene Italian restaurant top class for both food and service. The Sheraton is connected through to a number of other hotels with plenty of food and shopping outlets. We couldn't fault the hotel, its staff and its location. The Hotel Staff/Supervisor in the Name of Ms Joergina - she's very friendly and accomodating in the since that even I had my Card issue but still She don't waste time to check-in us as fast as she could. And I was very surprise about the free wine and chocolate that was last minute prepared for Our Honeymoon. The location of the hotel was great! Located right on the Cotai Strip, you can get to all the major Casino's easily. If you want to get to the peninsula, that is no problem either. There are free shuttle busses going from the Sheraton (and all other hotels which are within walking distance) to the peninsula. the shuttle bus from the airport is great and very helpfull. You can find it at the park area outside the airport. also there is a free shuttle bus to macao ferry. the room hotel is so elegan, comfort, spacious and luxurious. There is connection bridge to venetian, conrad, and holiday inn, its very usefull. Excellent service fm claire pang. Vry patient friendly knowledgeable vry helpful good spoken english.... Rooms are clean nice decor ..breakfast spread vry gd. Will recommend to friends to stay n will surely return n stay at sheraton n hope to hv the excellent package price again. Cheers. I like the comfort of the rooms, the tv has English options and English Channel and movies. There's a complimentary bottled water daily in the rooms and around the casino. The staff were helpful, accommodating and helpful in giving directions how to go around macau's tourist spots. everything and we have no complaints. he hotel was just so beautiful and the staff were very excellent. I would definitely recommend to friends and I have already recommend to my families who lives in Brunei and we are planning a big reunion net year in Late July early august. Oplevelsen startede ved modtagelsen hvor personalet var meget hjælpsomme og denne oplevelse stoppede ikke ligegyldig hvem vi henvendte os til. The experience started at the reception where the staff were very helpful and this experience did not stop whoever we approached. It was the 30th wedding anniversary of my parents and they left a box of chocolates and greeting card on our room. Excellent free wifi on lobby; easy and quick check in/out process; free transportation to other hotels, rooms & bathrooms are spacious and very clean. Reservation team are amazing. They gave me a special requested room number "1314" for my Honeymoon and gave a lil bit decoration inside my room special for our honeymoon trip. (Thanks to the housekeeping team also for this). Location, Food at Feast are amazing. Room was large , nice view of th pool, bed was extremely comfortable and pleasant to sleep in , lots of towels in the room and modern room facilities . Used the pool in December , had 2 heated pools and gym had a wide range of machines and staff very helpful. i love my room & my bed. great space for an entry level room - very well appointed & great interiors. kudos to concierge & bell service staff. kudos to anthony posadas of bell service for his innate hospitality & passion for customer service. So kind people all excellent plus no comlain will 100% go there again and again. We miss the hotel and people. One must see all . This is all booking. Com has the credit to have best hotels in hand and at a good price . Try Booking . Com . Thanks again. I will come back here for sure! It is a great and superb stay here, we all enjoyed the room, the perks, the surroundings. It was really a fantastic vacation for us! :) They even gave us free wifi because it was our first time! So happy!!!. All in Sheraton was amazing. We like it. Moreover,there was a brige that connects to the Venetian and other hotels.Interiors of the hotels very good. They all connected.In the night,they are full of lamp.City of the lamps. Very nice. The service is excellent. Staff is friendly and approach you when you have problems. The facilities is good. They have pool bar at night which is great. And there's shopping downstairs which is cool. And also free shuttle bus. The hotel was wonderful. The shops, restaurants and facilities were first class. The room was spacious especially the shower. The easy access to the Venetian, Sands and Conrad hotel meant we never had to leave the premises. The staff at reception were overly attentive; so much so that you could not take two steps without having someone usher you hither and yon. I felt like a child unable to make up my mind where to go. Trying too hard. Very nice rooms and facilities, convenient location on the Strip, just opposite Venetian. Good variety at breakfast (once you manage to get a seat :-/) Free transfer to and from the airport (quicker than taxi!:). The room was spacious, modern, clean and comfortable. The bed and linens were top quality and super comfortable. The Jaya pool was nice with plenty of sun beds, though crowded with lots of families and kids. This is a very good new hotel, good mannered staff, check in & check out was very fast. Very convienet location with shopping , food courts and good shuttle services to all hotels & ferry terminal . As a guest of club level, i feel i was at The Ritz Carlton in term of services with a price of Sheraton, club level lounge food, beverages, happy hours and the friendly staff ! Location as well is excellent. It was so convenient to reach to the hotel we were staying as the transportation provided was FOC!! Furthermore U can just hop into any Coach bus to pay a visit in other hotels w/o paying the bus fare too!!. Staff Very friendly, good service, room very comfort, luxury facilities, Area very clean, good location, my kid very fun at that hotel, and value for money next time sure i will be back stay again. Overall The hotel is exceptionally beautiful and amazingly clean & very well staff! Im so happy that I chose Sheraton! It made our trip perfect!! The staff were all kmowleageable and courteous. You still can get the fresh and new feel when you stay there. The people (staff) are very friendly. Called for pillows and towels, were delivered within a very short period of time... impressive!. Staff were very helpful and obliging. always with a smile and helpful advice.Especially at check-in and out good location for casinos, shops, restaurants. Useful SPG member check in and out area. The service was amazing! The room was beautiful... The location was very good, even when the rain started we could walk between the hotels and enjoy everything... Their casino is very nice!. The double beds are very comfortable, the rooms are clean and quiet, well furnished with amenities and the staff are courteous and attentive. Would not hesitate to return on next trip!. Staff are efficient, friendly and helpful. Shopping mall is big and we can stay there all the time. We booked a package with the CSI crime scene tickets, which is value for money. Staff attitudes are great. Strong language mix - very impressive for Macao - lots of imported labour - high quality training must have taken place - and the hotel is brand new. Very nice luxury hotel with good ambience. Hotel is linked by bridge to Venetian for good shopping and food there, and just next to City of Dreams for other entertainments. Everything during my stay of 4 nites & 5 days were excellent..the staffs were responsive to all our needs.Would recommend the family suite to family with growing kids. I have everything under one roof. Food, shopping and gaming are all there. My wife and I love it very much. We will definately stay at this hotel again on our next visit. The flexibility to visit all the local hotels and amenities via the free buses run from the hotel complexes. Rooms were spotless and staff very friendly and helpful. Excellent service at club floor, especial I will say thanks to Sandy Tang for assist the flight & hotel arrangement because of typhoon impact Taiwan on 21Aug. The staff at the Executive Lounge were superb in their services. Always friendly and always helpful. So too were the security at the entrance to the main casino. Breakfast was a bit crowded - will pay for Club room, which includes Club Lounge breakfast, if the price is right. They did not clean our room the first day. We went out after breakfast and came back around4:30pm and the room was not cleaned. Went for dinner an hour later and returned at 11pm to find the room still not cleaned and we did not even put out a 'do not disturb sign'. Housekeeping was very apologetic and gave us fresh towels and toiletries right away upon request. I'm sure it was an honest oversight!. Concierge could more polite and informative. Suggest they have a stock of more Wii games (there was only one). Located towards the end of the corridor, which was 70 mtrs walk from the Lift. Due to the size of the Hotel, it took a while to get your bearings. I cannot think of a single negative thing to say. Perhaps their only fault is that they have left me with nothing to grump about. Ha Ha. I brought an extra shower cap for myself. We thus have 2 shower caps at the basin. The cleaner threw them away and only replenish one. I prefer to have my own. No bar showing football, would have been nice if there had been. Had to watch in my room. Not a complaint but the rooms could do with more hanging space. Swimming pool location was bad, need to walk to the meeting rooms while People along the way where having meetings with Formal Dresses. If you want to eat some place more local, it is hard to find. We walked around and found a nice fish restaurant. It was, however, not easy to find. The only cheap place to eat in the casino's/hotels is McDonalds. No wifi in the room. I store my luggage in the concierge and asked them to deliver it to my room after check in time. I asked them at 15.00, and called them again at 20.00, called again at 21.00 and around 21.30 my luggage just arrived at my room. This is so frustrating to keep calling since I need my luggage. Check in and check out time also too late and too early. Long walk to gym , with long corridors may get lost a little , but plenty of signs or people to ask. didn't like the fact that you're forced to take breakfast together since you're given just one voucher. i also like the bell service & concierge staff better than the front desk staff. they're much more accommodating and warm. Service . People and food best ever decoration . Music for children . Love it. The taxi driver really not fair. No Argo and they don't know english. We come in Macau at 1 o'clok in midnight, so there are not bus to the hotel. They charge for internet. Not good. The bed was hard and uncomfortable. The swimming pool was full of ignorant people with no regard for others. The reek of smoke in the entire reception area is a disgrace. They allow smoking in "some areas" of the casino but it all fills the air. It is so bad that we would not stay there a gain. The Holiday Inn is much better- smaller, nicer staff and a lot less smoky. The hotel is overwhelmingly big and extremely crowded - 3000+ rooms - and very noisy. Throughout you whole stay we felt as if being in an airport or busy railway station. There was a long queue to wait for the breakfast buffet. The items in the buffet were not checked and refilled regularly. The 8th floor pool for adults was not open. Nothing. They don't have anything that is purely for children, i.e. kids club...etc. Very large in several blocks - some 3800 rooms, so many guests everywhere and needed help to navigate around. No wi-fi in the room..... Pillow case had some makeup stains, bath tub had hair and water glasses in mini bar had strong dish washing detergent smell and taste. Also, for 5 star hotel expected some complimentary snacks at mini bar. Did not expect to pay MOP 65 for can of cashew nuts!. Not many choices for the food when we were having lunch buffet. Not a strong F&B offer in the hotel . Perhaps I just haven't noticed. If this is the case , more signage is required. The complex, as in other complexes in Macao is just huge. Compared with other hotels, (Venetian and Galaxy) one big glaring issue was that the croupiers at Sheraton were rather old (aunties) and serious. Most have stern looks and looked showed no passion in their tasks whatsoever.

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Reservar Sheraton Grand Macao Hotel, Cotai Central é fácil e seguro. Seleccione um ou mais quartos. Depois pressione o botão da reserva. Subsequentemente o formulário da sua reserva aparecerá e você terá que confirmar. Em seguida enviaremos uma mensagem instantânea de confirmação, por email.

Sheraton Grand Macao Hotel, Cotai Central Informação da Acomodação

Tipo de Quartos	Max Pessoas	da
Quarto King Deluxe [Quarto Informações]	3	da HKD 988.65	Pesquisar
Facilidades dos quartos: WC, Vídeo, Televisão por satélite, Televisão por cabo, Telefone, Serviço de despertar / Relógio despertador, Secretária, Secador de cabelo, Roupão de banho, Rádio, Pay-TV, Mini-bar, Leitor de DVD, Ferro de engomar, Duche, Comodidades de engomadoria, Casa de banho, Artigos de casa de banho, Ar condicionado
Quarto King Club [Quarto Informações]	3	da HKD 1337.75	Pesquisar
Facilidades dos quartos: WC, Vídeo, Televisão por satélite, Televisão por cabo, Telefone, Secretária, Secador de cabelo, Roupão de banho, Rádio, Pay-TV, Mini-bar, Leitor de DVD, Ferro de engomar, Duche, Comodidades de engomadoria, Casa de banho, Artigos de casa de banho, Ar condicionado
Quarto Duplo Deluxe com 2 Camas de Casal [Quarto Informações]	4	da HKD 1116.00	Pesquisar
Facilidades dos quartos: WC, Vídeo, Televisão por satélite, Televisão por cabo, Telefone, Secretária, Secador de cabelo, Roupão de banho, Rádio, Pay-TV, Mini-bar, Leitor de DVD, Ferro de engomar, Duche, Comodidades de engomadoria, Cofre, Casa de banho, Artigos de casa de banho, Ar condicionado
Suite Executiva com Acesso ao Salão [Quarto Informações]	3	da HKD 1772.80	Pesquisar
Facilidades dos quartos: WC, Vídeo, Televisão por satélite, Televisão por cabo, Telefone, Secretária, Secador de cabelo, Roupão de banho, Rádio, Pay-TV, Mini-bar, Leitor de DVD, Ferro de engomar, Duche, Comodidades de engomadoria, Casa de banho, Artigos de casa de banho, Ar condicionado
Suite Deluxe [Quarto Informações]	3	da HKD 2412.80	Pesquisar
Facilidades dos quartos: WC, Vídeo, Televisão por satélite, Televisão por cabo, Telefone, Secretária, Secador de cabelo, Roupão de banho, Rádio, Pay-TV, Mini-bar, Leitor de DVD, Ferro de engomar, Duche, Comodidades de engomadoria, Casa de banho, Artigos de casa de banho, Ar condicionado
Suite Familiar [Quarto Informações]	2	da HKD 2366.00	Pesquisar
Facilidades dos quartos: WC, Vídeo, Televisão por satélite, Televisão por cabo, Telefone, Secretária, Secador de cabelo, Roupão de banho, Rádio, Pay-TV, Mini-bar, Leitor de DVD, Ferro de engomar, Duche, Comodidades de engomadoria, Casa de banho, Artigos de casa de banho, Ar condicionado
Quarto Twin Clube [Quarto Informações]	3	da HKD 1491.00	Pesquisar
Facilidades dos quartos: WC, Vídeo, Televisão por satélite, Televisão por cabo, Telefone, Secretária, Secador de cabelo, Roupão de banho, Rádio, Pay-TV, Mini-bar, Leitor de DVD, Ferro de engomar, Duche, Comodidades de engomadoria, Casa de banho, Artigos de casa de banho, Ar condicionado

facilidades no Sheraton Grand Macao Hotel, Cotai Central

Vários

Quartos/Comodidades para pessoas com mobilidade condicionada, Quartos não-fumadores, Quartos Familiares, Elevador, Área específica para fumar, Ar condicionado, Aquecimento

Transporte

Serviço de transfer do aeroporto, Aluguer de carro, , ,

Serviços familiares e de entretenimento

Casino, Baby-sitting/ Serviço para crianças

Serviços de recepção

Serviços de câmbios, Serviço expresso de check-in/check-out, Serviço de estacionamento personalizado, Serviço de Bilheteira, Sala para Bagagem, Recepção 24 horas, Posto de turismo, Multibanco no local, Jornal, Cofre,

Serviços de limpeza

Serviço de engomadoria, Prensa para Calças, Lavandaria, Lavagem a seco, Equipamento para engraxar os sapatos,

Serviços

Wi-Fi / Wireless LAN, Serviço de Internet, Acesso gratuito à Internet Wi-Fi

Piscina e bem-estar

Tratamentos faciais, Tratamentos capilares, Spa/wellness packages, Spa facilities, Spa e Centro de Bem-Estar, Sauna, Salas de cacifos do spa/centro de fitness, Sala de spa/área de relaxamento, Piscina para crianças, Piscina Exterior (todo o ano), Piscina, Personal trainer, Pedilúvio, Pedicura, Massagem para casais, Massagem nos pés, Massagem no pescoço, Massagem nas mãos, Massagem craniana, Massagem, Manicura, Make up services, Jacuzzi, Hair styling, Hair cut, Full body massage, Fitness, Exfoliação corporal, Envolvimento corporal, Depilação, Coloração do cabelo, Centro de Fitness, Cadeira de massagens, Body treatments, Beauty services, Bar de piscina, Banho de vapor, Back massage, Aulas de fitness, ,

Lojas

Lojas no hotel, Loja de recordações

Geral

Parque de estacionamento , , ,

Comodidades de negócios

Fax/fotocopiadora, Comodidades para Reuniões/Banquetes, Centro de negócios

Comida e Bebida

Serviço de quartos, Restaurante, Pequeno-almoço no quarto, Kid meals (free/paid), Garrafa de água, Child friendly buffet , Bar, , , , , ,

Áreas comuns

Jardim

Actividades

Campo de golfe (dentro de 3 km)

Informação Importante

Os serviços de baby-sitting estão disponíveis apenas para crianças com mais de 3 anos. Apresente o cartão de crédito utilizado para garantir a reserva ao efectuar o check-in ou para fazer pagamentos no hotel. O hotel não aceita pagamentos de terceiros, a menos que seja enviado um formulário de autorização de pagamento juntamente com fotocópia da frente e verso do cartão de crédito e do documento de identificação com fotografia do titular do cartão de crédito, 7 dias antes da chegada. Se pretender assistência adicional, não hesite em contactar o hotel por telefone ou e-mail. Além do custo do quarto, será solicitada uma caução reembolsável de HKD 1 000 por quarto, por noite, aquando do check-in. Esta caução serve para cobrir qualquer consumo pontual ocorrido durante a estadia. Ao efectuar o check-in, poderá facultar um cartão de crédito para a autorização como caução. O hotel irá então realizar a autorização até ao check-out, momento em que será cobrado o montante das despesas de facto efectuadas durante a estadia. Os valores autorizados podem demorar até 30 dias após a partida a serem libertados pelo seu banco ou instituição financeira. O hotel não será responsável por quaisquer taxas de transacção extra ou cobranças. O hotel disponibiliza um serviço de autocarro gratuito entre o Aeroporto Internacional de Macau e esta propriedade. Também pode ser organizado um serviço de transporte de limusina com custos. As crianças com menos de 1,4 metros de altura têm de usar braçadeiras insufláveis ou coletes salva-vidas fornecidos de forma gratuita, sempre que usarem as piscinas. O Sheraton Club está de momento a sofrer remodelações. Os hóspedes com benefícios reservados ainda podem desfrutar do pequeno-almoço e dos cocktails à noite em locais alternativos. Entre em contacto com o Sheraton Grand Macao Hotel, Cotai Central directamente para obter mais informações. O hotel lamenta qualquer inconveniente causado.

Sheraton Grand Macao Hotel, Cotai Central Condições

Check-in

15:00 -

Check-out

- 11:00

Cartões de crédito aceites

Atenção: O hotel reserva-se o direito de pré-autorizar o cartão de crédito.
American Express, Visa, MasterCard, Diners Club, JCB, UnionPay credit card, MasterCard, MasterCard