Zaistniał problem z overbooking, który został rozwiązany na korzyść klienta. Dostaliśmy pokój o wyższym standardzie w cenie ustalonej podczas rezerwacji.
Nice Hotel,the staff was very helpful,good location.Comfortable rooms and It is new
staff where very nice and helpfull .good englash
It was close to city center at very good rate.
large room, very clean, friedly helpfull staff and good position of hotel
Staff helpfull, Room spacious and good value for money
The room was very spacious and the staff was helpful. Breakfast was good. The location is very central.
very friendly staff and lovely room and price
Nice hotel at city center ideal for a week-end at Sofia. Very clean with very polite personnel. Very pleasant stay with comfortable and clean rooms. I would recommend it to my friends.
I would recommend to improve the service time in the restorant of the hotel.
The room was amazing. It was more like an American hotel than many of the other ones I've stayed in lately.
The price? But you get what you pay for.
In central location, spacious rooms (the suite), helpful hotel staff, good value for money. The building (and the room) must have been recently renovated, as all walls, carpets, furniture, etc are very clean and new.
poor breakfast, no elevator (however the hotel is just a 2-storey building, so it's really ok)
the friendly staff
meals were sometimes taken in the lobby
Good location for our purposes and excellent staff - particularly at reception
Very nice and helpfull staff. Good location. Nice quiet room. All clean.
Poor breakfast.
The double room was very spacious and clean with an area to sit on coach and watch tv. The bed was big and comfortable. The bathroom was very nice and good size. The staff were very helpful. The hotel is 10 minutes walk to city centre. My flight got cancelled and I was a day late but hotel did not charge me for this day.
The hotel is very close to main cross roads so traffic noise is an issue at night. The area directly outside the hotel is not the best with Gypsies and prostitutes hanging around even though this didn't bother me and I wasn't hasselled. Sometimes the toilet didn't fill with water so had to do this myself. The drawers to store clothes was broken and I couldn't use this.
Very friendly and helpful staff
Breakfast was very disappointing so avoided, fortunately there's a Dunkin Donuts nearby!
The lady on reception was very helpful and friendly. We also left something behind in our room accidently and they kept it for us for 3 weeks when we could return to collect it. Only 10 minute walk from station and 20 mins into city centre. Good continental breakfast.
Restaurant was closed in evening by the time we arrived (10.30pm) so we had to go into the city centre for food. Not a big problem.
A bit of a mix up at the begining. We booked 4 dbl rooms but instead wegot 2 bdl room apartments, but after we saw the huge apartments, we hadnothing to complain about. Otherwise, great place, very good value formoney, great services, friendly and helpful staff. Ask Milena from thereception about the traditional restaurant nearby(on kosloduy str). Wehighly recomend the hotel
Central location of the hotel and quite, clean room in same time.the staff are very good.
There were a problem with the T.V antena,but it is not a big deal for me, and I didn't report it. The other facilities which they advertise e.g.sauna are available only for certain rooms.
Good and clean hotel
Every morning the same for breakfast
Location
the size of the room
it was cold cause of the crisis of gaz
Very polite manager
Noisy
Convenient location and helpful day staff. (Night porter had little/noEnglish but was ok.) Large two room suite (for price of a room). Niceshower room attached
When I phoned from uk on day of arrival to ask them to arrange airportpick-up no-one on reception spoke English. I finishe up paying 26 Eurosfor taxi that I later found out (from hotel reception staff the nextday) should have been 10 euros max. No lift
Very helpful staff
Smell in bathroom because nt trap on basin waste pipe
cheap and central hotel
It is very near to bus station of Sofia, in line with bulgarian standard
Not lift and my room at 3th floor!!! With baggages very heavy
Clean, smart-looking rooms. Walking distance to bus and train stations.
Only rooms at 1st and 3rd floor have air conditioning (which is not individually adjustable). Many small defects in rooms. Very noisy street. No elevator.
central
they had canceled two out of four reservations without notifying us and failed to accomodate us elsewhere.
Sorry to say but there is nothing I liked about the hotel itself.
The receptionist when I arrived (in the evening) did not speak English, the hotel room was filthy, the carpet could not be touched, the hotel is located in the red light district and therefore felt that it was very dangerous. I had to leave the hotel the very next morning.
