Friendly staff
We liked everything the staff were very helpful.
The only thing we did not like was 2 days we had no hot water.
leisure facilities excellent
Loved the Swimming pool and Spa, amazing facilities with wonderful views and Craignure is best location on the island - right in the middle of the island so short travel both directions to Iona and Tobermory, Bar meals and Restaurant were 4/5 star - great food and staff
Breafast finished at 9.30am weekdays - too early - 10.30 all week would be better. We would prefer Double beds - we like Queen or King - but most hotels in Europe only do Double, so this hotel is not unusual
The view from the hotel room.
friendly service
Ineeded help handling luggage up and down stairs. There was none
The view from each window / dining area was stunning and the comfort of the lounge area was good
Location and use of facilitites
Bathrooms
the pool was good and the new spa facilities with sauna and jacuzzi were small, but excellent facilites
Near to Ferry Terminal and Spa facilities and swimming pool.
No satellite TV
Teh fire alarm going off at midnight, then again 20 minutes later -for no reason
Room and view excelllent
If you have the last ferry of the day and it is delayed you shouldallow for this and have a facillity for food as if you are 10 mins toolate no food is avalible a bit more flexiblity is needed in this areathis did spoil our evening as we were starving and had to wait tillmorning for food
Hotel warm ansd inviting, staff very welcoming,foood was good.Room clean and comfortable.Easily found. no complaints usually stay here.
Stayed just the one night but had a very pleasant meal with helpful andcheery staff.
Very freindly staff, good food,
Price of wine a bit silly
location
decor in public areas dark and dated
Very convenient to the ferry to Oban, excellent choices at breakfast and the dinner meal was very tasty. View from room of the bay was beautiful. My husband enjoyed the workout room.
Getting to and from rooms is not easy with no elevatory and narrow halls and stairwells - difficult to manuver with larger luggage. Also room needed a good thorough cleaning, not necessarily dirty, just felt a good thorough cleaning top to bottom was needed, especially the carpet. One of the light fixtures in the room was also not working.
very convenient, all facilities provided, food good.
Sense of being processed at meal times (large nos catered for) rooms very noisy.
I went for a walk arriving back at 9.30PM to find the door locked. There was no response to my ringing the bell and I was banging at the door for five minutes before another guest (not staff) let me in. Next morning I requested an early breakfast as I had a ferry to catch - it did not arrive! The receptionist said she ask the mamager about my not being charged for breakfast - I have heard nothing!
