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Hotel Jen Penang
Magazine Road (George Town) 10300

L'Hotel Jen Penang vous accueille au cœur de George Town, un site classé au patrimoine mondial de l'UNESCO, à proximité du gratte-ciel Komtar et des centres commerciaux 1st Avenue et Prangin. Il dispose d'une connexion Wi-Fi gratuite dans l'ensemble de ses locaux, d'une piscine extérieure, d'un restaurant et d'un bar. L'établissement est situé à 500 mètres du 5D Interactive World et à 17,8 km de l'aéroport international de Penang. Les musées Upside Down et Dark Mansion - 3D Glow In The Dark se trouvent à moins de 600 mètres. Durant votre séjour, vous bénéficierez d'un accès au complexe Golden Sands Resort, sur la plage de Batu Ferringhi. Vous pourrez profiter d'un service de navette gratuit entre les 2 établissements. Les chambres et les suites de l'Hotel Jen Penang sont décorées dans un style malais moderne. Dotées de grandes baies vitrées offrant une vue sur la ville, elles comprennent toutes une télévision par câble et un coffre-fort. Ouverte 24h/24, la réception organise des excursions et assure des services de change, de billetterie et de concierge. L'Hotel Jen Penang propose en outre des massages, un sauna, un hammam, un salon et un centre d'affaires. Le club de bien-être ouvert 24h/24 possède des équipements modernes. Un petit-déjeuner buffet est servi sur place. Le café Jen propose un menu composé de plats internationaux aux saveurs locales. Vous pourrez en outre savourer des repas légers et des rafraîchissements au salon du hall.

Score sur 1324 commentaires
Exceptionnel

8.4/10

Chambres: 418

(Rechercher)
Adresse: Magazine Road, George Town 10300 map

(Carte)

Hotel Jen Penang - Photos

Ce que les gens disent

We stayed two nights in September 2013 at the Traders Hotel in Penang. The hotel is part of the Shangri-la group and used to be called the Shangri-la Inn. It’s not a brand new property but from what we could tell it is still in a very well-maintained condition. It has a spacious, agreeable classical hotel lobby with plenty of natural light and room to lounge and sit. The breakfast area is on the same floor (ground floor) as the lobby and looks out over the adjacent street. Check-in was cou.
tous commentaires » My husband and I have just returned from 6 days in Penang. We chose Traders as it was close to the bus terminal and shops which was very convenient. We never used taxis as the bus system there is exceelent so it's easy to get around the main sites by bus at very cheap prices. Even though the terminal was just next door, the rooms are very quiet and getting a great night sleep was easy. The room was modern, well maintained and very clean. Everything was perfect. The staff at reception went out o. I'll like to highlight the names of these staff for providing excellent service. Mr Kumar, the lounge manager who made sure my son and I had a very pleasant stay, he also arranged complimentary transport to the airport for the both of us which is much appreciated. A Mdm Ranjeet, a very pleasant staff, whom I meet at the lobby and who never fails to smile and ask if there is anything else she can do to make my stay at Traders even more comfortable. A Ms Yee Nee from the restaurant/ cafe who show. We stayed in a club room and this would be the best hotel in terms of service and facilities we have ever experienced beyond a doubt. Private check in, breakfast was exceptional and also included is 2 hours of canapes and drinks each night at the club bar looking out over the city and ocean. Staff all knew us, couldn't do enough to help us. The bed was the size of 2 double beds and was luxurious! They even picked up that it was my birthday and delivered me chocolates. Great location right next . As we stayed in a Traders Club room, our family enjoyed separate check in/out, use of Club Launge with tea and cookies throughout a day, breakfast and evening snacks- which is value for money as it's as good as dinner. Though the rooms are a bit more expensive, I highly recommend booking them instead of regular rooms, if you are going to have at least couple of drinks in the evening-that would save a lot! Staff is extremely polite and helpful, in fact staying in Traders was the best thing I lik. The buffet breakfast spread was very quite extensive. My kids 3 years old and 5 years old enjoyed it. The pool is small but well maintained and clean. There is a lifeguard stationed at the pool. We have booked the Executive Suite, however the hotel was fully booked and they upgraded us into a Speciality Suite. It was a pleasant surprise. The staff was very helpful. My son has a swimming incident and the attentive lifeguard swiftly helped him out from sinking in the deep pool. The location of the hotel. It is next to the bus terminal and a shopping mall (convenient for a late night movie). Penang street is also within walking distance. Great selection of food available during breakfast service. The normal rooms weren't ready so we were checked in into a room on the Traders Club floor which comes together with complimentary services such as breakfast at the Traders Lounge - limited buffet but excellent service by the staff/waiter. Great service, value for money, large room with a view, very comfortable. The shuttle service to Golden Sands is very nice to spend the day there and they will put food on your room number as well. We did not buy breakfast since you can make coffee and there is a small fridge. There is a skyway to the shopping malls!. The Traders Club office facilities. The Traders Club refreshments The attitude and professionalism of the staff. The room and the items provided for guests' use The shuttle bus and the opportunity to visit the sister hotels on the coast. This hotel deserves a better rating than those shown on hotel booking websites. Hotel staff friendly, caring and helpful. My complains of water leakage from air cond was tended to immediately with follow up calls to check if everything was OK. To top it all, the hotel sent up a fruit basket to apologise. This is what I call customer service not seen in many parts of the world. I like the hotel , the staff are very friendly. They also have good facilities, we enjoyed swimming and my daughters enjoyed the SPA . The location is good because it is just next to shopping malls. We enjoyed the live band entertainment at the lobby too . Perfect location , walking distance to Georgetown. Shopping mall just few steps. Staff friendly and very helpful, able to answer to your questions. Variety of choice for breakfast. Shuttle bus to beach resort and spa. I can truly recommend this hotel!!!. LIked the Traders Club for drinks and food. Also used them for breakfast which was really nice. The staff were excellent. Everything I requested was organised very efficiently. When the rice was cold, the female in charge had it changed immediately. Great location, great staff, great food, AWESOME pool. Free shuttle to the Goldern Sands Resort was a bonus. I would recommend if you're only in Penang for a few days and want to experience the grand food on offer Georgetown is the place stay. Very good location, right beside the Komtar Building and several major shopping malls, as well as a bus interchange. Shuttle bus to the north beach also available. Lunch buffet is good with reasonable price. Staff is quite helpful and polite. Really helpful team in trader's Club floor - I cannot single out any one (apart from Kumar) as nothing seemed too much trouble - going out of their way to arrange car transfers etc. I regularly stay in Traders and recommend it to colleagues. The facilities were superb and the staff made you feel so welcome. We upgraded to includeuse of the Traders Lounge and this was wonderful, quiet and relaxing, met some very interesting people and would recommend it. The Traders is very convenient, comfortable and relaxing. The location is good and the staff very helpful. We joined the Traders Club and its amazingly good value. Would strongly recommend this hotel. Staff were very helpful and accommodating from arrival to departure - thoroughly enjoyed the entertainment as well.Loved the breakfast staff who helped to choose local food this was very rewarding. Staff very helpful, warm and friendly. Room reached my expectations, nice comfortable bed. Very clean room and bathroom. Booked club and enjoyed the backs and drinks laid on in the club lounge. Great location, quiet and comfortable and clean rooms. Very helpful staff. Easy to get around to Georgetown and have shopping centre right next door. We stay here everytime we visit Penang. Courtesy from the staff. everyone was amazingly helpful and friendly. The bed has always and will always be the best I have ever slept in. Small room but adequate and very welcoming. The Traders handy to shopping centres and beaches a great place to be for a holiday. The Traders Club is the place to stay in the Traders (remmender there is a dress standard). The counter staff were always very helpful and pleasant. We enjoyed the buffet breakfast, decent selection of both local and western dishes and the food was quite delicious. All the hotel staff were very friendly and efficient, nothing is too much trouble. The hotel has excellent proximity to 3 shopping centres plus restaurants on Penang Road. Convenient location, next to mall, very helpful concierge, nice touch with free welcome rose, nice window view, beautiful hobby decor, and overall fantastic staff. Location is great. Near a shopping mall and a short walk frokm china town and little india. Bed is extremely comfortable and the pool is great. Friendly staff. The hospitality from the staff is absolutely wonderful. Always have no regrets staying with the Shangri La group of hotels/resorts in Malaysia or elsewhere. The staff were friendly and informative. They was good follow-up on requests, and they took great pains to accomodate unusual requests as well. Had everything necessary for a comfortable stay although not particularly modern or spacious. Good wifi access in rooms. Very comfortable bed. The facilities - especially the use of the pool etc in the Shangri - La Golden sands resort The breakfast The canapés for Trader Club guests. -the staff was friendly^_^ -environment of the hotel was great! - i took the room included with breakfast, the breakfast there was good^_^. This hotel is the only beautiful and clean thing in this town. The staff is very professional and friendly. The rooms are comfortable. Very friendly helpful staff, excellent atmosphere and intelligent service. Everything works well in a friendly and efficient way. Staff are excellent. Breakfast are great. Bed is just soooo comfortable... love this. But i suppose they cant beat traders KL. Friendly and helpful staff Room was cleaned while having breakfast Very comfortable bed Excellent breakfast Traders' lounge. Excellent hospitality from staff, breakfast was superb and location of hotel was advantageous for travelling around Penang. The staff were very friendly and more than helpful, if we're to ever go back to Georgetown I would stay here again. Arguably the best service that I have encountered. And the also the best breakfast. All the staff were amazing. Buffet breakfast have a very good spread of food. Staff was polite and helpful.. overall experience was 10/10. Everything was just perfect. Staff are soooo helpful and so easy going. I loved everything about this hotel. Trader's club privileges, free wifi, limousine transfer (good service, good value for money), good service. Service, convenience, proximity to good food, and how they are able to accommodate our quirky requests. Staff helpfunctie and friendly Comfortable bed Great breakfasts Centrally located Traders' lounge. (1) staff are courteous and helpful. (2) Free shuttle bus to Beach. (3) Hotel location is central. clean & strategic location near 3 shopping malls. Easy to find food & shopping. Location, felt really welcome from the guest relation officer and porter. Functional hotel, central location. Courteous and helpful staff. Staff very helpful and attentive. A fabulous buffet available. Very convenient location, extremely helpful and friendly staff. The wait upon arrival due to non-availability of our room this despite arrival after the check-in time stipulated by the hotel (15:00 - we arrived at 17:30). We waited around 45 minutes for a non-smoking room to be ready (a smoking room was offered but we turned this down as neither of us smoke). There was nothing I didn't like!. A small matter but the showe curtains on the bathroom was very musty smelling. Not a thing, this place was exceptional, faultless and just perfect. The pool was closed for repair exactly during the days we were there(. Though they offered a free shuttle to a sister hotel at Batu Ferringi with a pool and a beach, we didn't use it- did not want to waste the weekend we planned to spend sightseening. Kids were definitely unhappy about that. No kids corner etc. Better take an ipad or something like that)/. Slow shower! The hotel and the room's interior looks old but well kept. Pool on fourth floor close to noisy street. Rooms a little dated but very well taken care of!. Hotel residents have a tough time looking for car park spaces when there is a big function in the evening. Hotel must reserve some priority parking lots for residents who do not know where else to park their cars. Extremely inconvenient. Nothing - can you imagine?. The rice was cold. My table for breakfast on one of the days did not have salt and pepper and I had to request it. The hotel seems to be quite old. Some of the furnitures are obviously worn out. Nothing !. Cannot think of anything. Only one thing, the hotel was full and we were allocated a smoking room. Ensure you book a non smoking as the lingering aroma of cigarette smoke was pretty awful. None. The only problem I encountered was that the plug stuck and was difficult to use. Everything else was great. The food. I have been a guest at this hotel for more than 10 years and the food has lost its credibility. In terms of freshness, variety and taste. I also had a very unpleasant encounter with the guard at the car park exit booth. Indian lady. She alone put a dent in an otherwise very very pleasant stay. The slack dress of the people who stayed in the Traders Club. The bar prices are excessive by any international standards. The bathroom was smaller than would be preferred. The room was also a little smaller than expected. A bit pricey but not a rip off. I did not experience anything which was not to like on this visit. Although I was on the club floor, the check-in unfortunately took a while as there were late check-outs. Nothing not to like, pretty good overall. The hotel was priced highly - however we did book the night before hence paid a premium. - the only problem is that, i found the bathtub's on off turning valve was broken..... There were very noisy people hearing loud music in the room close to ours and making a very loud party in the room over ours until 3.30 a.m.. We didn't sleep until 4.00 a.m.. The staff did everything to change the situation. The general level of guests is low. Nothing, the hotel is scheduled for refurbishment, and is not the most modern in decor, but even so is very pleasant and comfortable. Traders Club lounge was especially nice. Rooms probably look old but they are still good. The water outlet at my room has bit of problem though. but nothing major. Room facilities was perhaps a little bit run-down and perhaps chambermaid could take note of what is inside the mini-bar as you could imagine a shock when you open up the fridge and find two rotten bananas. None. Nothing. (1) Mug in our room is not clean, oily. (2) As my room is just opposite the Club Lounge, during morning, moving the utensils by trolly has created significant noise disruption. Small room, checking in staff, discriminating booking from letsbookhotel.com (budget booking) hence giving us lower floor room. Nothing. Overall hotel feels dated, they are still using box TV in the rooms!.

Réservation en ligne Hotel Jen Penang

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Date d'arrivée

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Comment réserver à Hotel Jen Penang?

Il est simple et sûr d'effectuer une réservation à Hotel Jen Penang. Veuillez remplir les dates de votre séjour ci-dessous et soumettre le formulaire. Choisissez une ou plusieurs chambres. Puis appuyer sur le bouton "Réserver". Le formulaire de réservation apparaîtra et vous devrez confirmer votre réservation. Nous vous enverrons ensuite un message de confirmation par e-mail.

Hotel Jen Penang Information sur les chambres

Type de chambre	Max.	à partir de
Chambre Double ou Lits Jumeaux de Luxe [Information sur les chambres]	2	à partir de MYR 294.00	Rechercher
Équipements en chambre: toilettes, télévision satellite, télévision câblée, téléphone, service de réveil, sèche-cheveux, salle de bains, radio, presse à pantalons, plateau / bouilloire, peignoir, minibar, matériel de repassage, fer à repasser, douche, coin salon, coffre-fort, climatisation, chaussons, bureau, baignoire, articles de toilette
Chambre Double ou Lits Jumeaux Club Traders [Information sur les chambres]	2	à partir de MYR 361.50	Rechercher
Cette chambre bénéficie des prestations Traders Club, comprenant l'enregistrement et le départ personnalisés, des cocktails gratuits en soirée et un choix d'oreillers. Les personnes supplémentaires souhaitant bénéficier des prestations Traders Club devront s'acquitter d'un supplément de 190 MYR net. Équipements en chambre: toilettes, télévision satellite, télévision câblée, téléphone, service de réveil, sèche-cheveux, salle de bains, radio, presse à pantalons, plateau / bouilloire, peignoir, minibar, matériel de repassage, fer à repasser, douche, coin salon, coffre-fort, climatisation, chaussons, bureau, baignoire, articles de toilette
Suite Exécutive [Information sur les chambres]	3	à partir de MYR 535.20	Rechercher
Ces suites spacieuses sont dotées d'un salon séparé et d'un mobilier en bois de style traditionnel des Peranakan. Elles offrent des vues panoramiques sur le pont de Penang. Vous pourrez bénéficier des privilèges du club Traders, avec notamment un enregistrement et un départ personnalisés, des cocktails gratuits en soirée et un choix d'oreillers. Les personnes supplémentaires qui voudraient profiter des privilèges du club Traders devront payer un supplément de 190,00 MYR net. Ces suites peuvent accueillir 3 personnes. Un lit supplémentaire peut être fourni pour la 3ème personne sans frais supplémentaires. La 3ème personne pourra également profiter des privilèges du club Traders sans aucun frais. Équipements en chambre: toilettes, télévision satellite, télévision câblée, téléphone, service de réveil, sèche-cheveux, salle de bains, radio, presse à pantalons, plateau / bouilloire, peignoir, minibar, matériel de repassage, fer à repasser, douche, coin salon, coffre-fort, climatisation, chaussons, bureau, baignoire, articles de toilette

Équipements de Hotel Jen Penang

Transports

Parking accessible aux personnes à mobilité réduite, navette d'aéroport, location de voitures, ,

Services de nettoyage

service de repassage, service de cireur, nettoyage à sec, blanchisserie,

Services d'affaires

salles de réunions / banquets, fax / photocopies, centre d'affaires

Services

WiFi / connexion sans fil, services Internet, accès Internet WiFi gratuit

Restauration

Vin/champagne, service en chambre, restaurant, petit déjeuner en chambre, paniers repas, Kid meals (free/paid), Bouteille d'eau, bar, , , , , , ,

Réception

service vente de billets, service de voiturier, service de change, réception ouverte 24h/24, journaux, enregistrement & règlement rapides, coffre-fort, bureau d'excursions, bagagerie,

Parties communes

salle de Jeu

Général

parking gratuit, parking, , ,

Espaces piscine et bien-être

Vestiaires salle de sport/spa, Soins des cheveux, sauna, piscine extérieure, piscine, massage, Hair styling, Hair cut, Coloration, centre de remise en forme, Beauty services

Divertissements et services aux familles

garde d'enfants

Divers

suite nuptiale, Sécurité 24h/24, salon d'accueil pour VIP, Extincteurs, espace fumeurs, Détecteurs de fumée, climatisation, chambres non-fumeurs, chambres familiales, chambres / équipements pour mobilité réduite, Cartes d'accès, Caméras de surveillance dans les parties communes, Caméras de surveillance à l'extérieur de l'établissement, ascenseur, Alarme de sécurité

Boutiques

salon de coiffure / institut de beauté, boutiques dans l'hôtel, boutique souvenirs / cadeaux

Activités

tennis de table, Happy hour

Information importante

Depuis le 1er juin 2014, le conseil municipal de Penang impose une taxe de 3 MYR par chambre et par nuit, à régler directement à l'hôtel lors de l'enregistrement. === Une taxe de séjour de 10 MYR par chambre et par nuit s'applique à tous les ressortissants étrangers. Cette taxe n'est pas comprise dans le tarif de l'hébergement et devra être réglée au moment de l'enregistrement. Les personnes titulaires d'une carte d'identité malaisienne ou d'une carte de résident permanent en cours de validité en sont exemptées. Veuillez informer l'établissement Hotel Jen Penang à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation.

Conditions de Hotel Jen Penang

Arrivée

14:00 -

Départ

- 12:00

Cartes de crédit acceptées

L'hôtel se réserve le droit d'effectuer une pré-autorisation de la carte de crédit avant la date d'arrivée.
American Express, Visa, MasterCard, Diners Club, JCB, MasterCard

Conditions d'annulation

En cas d'annulation jusqu'à 1 jour avant la date d'arrivée, l'hôtel ne prélève pas de frais sur la carte de crédit fournie.
En cas d'annulation tardive ou de non-présentation, l'hôtel prélève, sur la carte de crédit fournie, le montant de la première nuit.

Enfants et Lit d'appoint

Tous les enfants sont les bienvenus.
Tous les enfants de moins de 11 ans séjournent à titre gracieux pour l'utilisation de la literie disponible dans la chambre des parents.
Un enfant de moins de 2 an(s), séjourne à titre gracieux pour l'utilisation d'un lit bébé.
Un enfant plus âgé ou adulte est facturé 69 MYR par nuit et par personne pour l'utilisation d'un lit d'appoint.
Le nombre maximum de lit d'appoint ou de lit bébé en chambre est égal à 1.

Prépaiement

L'hôtel ne demande pas de prépaiement.

TVA, taxe de séjour et frais de service

Une taxe à 5 % n'est pas comprise.
Les frais de service de 10 % par chambre et par nuit, ne sont pas compris.
La taxe de séjour est non applicable.

Internet

Un accès par câble / LAN est disponible dans les chambres gratuitement.
Un accès sans fil (Wi-Fi) est disponible dans les parties communes gratuitement.