The staff is wonderful. Have a lot of respect for clients and ready to help anytime.
over all staff courtesy. restaurant room layout
Full tariff was charged at the time of check in though I have stayed at the hotel earlier.
Very welcoming & helpful staff
I liked the ambiance as well as the staff. Location was good, staff courteous, rooms clean with all amenities.
The food (Morning complementary breakfast) was not so good.
Nice hospitality
Not allowing for late check out we request on letsbookhotel.com but they are telling if they can only so that option no need on Web site u can mention it's up to hotel rules and food are expansive in the hotel
Cleanliness Maintenance Food Service
Staff, Courtesy, Location
Heavily overrated, there are much better 5 stars in Chennai in same / similar tariff, doesn't offer value for money.
I liked the care the staff took in making my stay comfortable. All were friendly and helpful. With kind regards, Uwe Gustafsson
The food the staff
Information leaflets on Tourist sites. A map of Chennai city for tourist (not a photocopy I could not read)
Overall conduct of the staff at front office, house keeping and departures.
Nothing
Location is very good staff are friendly
spa/health club little distrurbance on 11th floor due to restaurant
Food
No car park Poor wireless connection Description of the rooms was not clear
Its a good hotel for business traveller who is there for overnight stay or for couple of days. Also because it is in city centre
Wasn't happy with breakfast side. Was told breakfast would be ready by 6:30 am. but realized that it was not ready till 7:00 am, till then also, only half of veg breakfast was on the table. Did mess up by schedule..
Ambience is good
room service and house keeping needs improvement
Like the food but not the service
Room condition is tired and need refurbishment.it does not give a comfort to me
1. When I made the complain they acknowledge there error and shifted me to a double delux room with cake and they appoloize to me, it was nice, I appreciate the management and staff for that 2. Staff and service are ok
1. I was not provided airport transfer even though I sent a message to the hotel 2. booked a deluxe double room but i was given a small single box room, after making serious complaints i was given other room what i booked for but this process took 2days 3. Service is not upto 5star level, long way to go for the management and staff
