The staff were excellent and the room fantastic. Large room with pool views at a great rate. Restaurants were fantastic. Happy hour included in our package was exceptional value. (Free beer wine and spirits).
Everything
Room, Food, Room and the stuff
No, it is really marvelous
Staff very friendly and, always available to support guests' requirements. Very good ratio between price and quality of the offered services.
Quality of furniture in the room to be improved (old or not well maintained). Moquette in the room to be replaced or better cleaned.
Very good service all round, and very well organised.
We really enjoyed the deal we got with the Executive room which included soft drinks etc all day. Being able to get bottles of water and juice plus soft drinks was fantastic. Also the pool even though not huge is very pleasant. The atmosphere of the hotel is very nice. The staff friendly and helpful. We had no problems and would recommend.
pool, Gym....
hospitality and politeness of the hotel staff, delicious food.
wall-mounted internet socket was not working properly, it should be replaced with a new one.
Away from the busy city and noise. short distance to airport. very quiet place. helpful staff. short distance to largest mall in cairo for shopping and cinema
far from most sightseeing areas such as nile area, cairo international museum, khan EL khalili which will take long time to get to mentioned destinations which means extra taxi charge
Easy parking.
It is a bit far from the center of Cairo
Excellent hotel. Room and services are good and in the level of expect.
Beautifull hotel with very comfortabel rooms and beds. Rooms with poolview are very nice. When we were there a musicband was playing every night. If you like that it is fun, otherwise can be disdurbing.
Staff was more willing to handle things about the room and bills with my husband instead me. One time they did not accept me signing a bill without my husbands autograph.
Excellent dining facilities
It was not possible to safely store valuables after checkout (I was going to visit the pyramids before my flight home). "We only have a safe on every room, but you can leave valuables with your suitcase". This is highly inconvenient and only major flaw.
The breakfast was very nice.The dinner buffet it's also very good.It's near to the airport (10 min drive) but far away from downtown (60 min drive in rush hour).
I recommend these Hotel for thouse who travel to Aswan or Abu Simbel (early morning flights) the Airport is near. Food was surprising and very good. Service was five star +.
Location and Resturants
The rooms are not spacious enough
Prompt reception and transport to and from the airport, helpful staff
Very expensive internet connection
Excellent for overnight transit transfers. Close to airport.Well received and picked up from the airport and back. Good hotel and personnel.
pleasant room, good fitness facilities, close to the airport, good Italian restaurant, variety of comfortable corners where one can sit and relax (and have a capuccino with pastry!).
non-smoking signs in Italian restaurant were ignored. If a smoking ban is not (yest) feasable), there should at least be a clear non-smoking area where smokers are kept out.
security people bit rude!
near the airport
The comfortable bed and the innovativeness of the chambemaid. They usually use fresh flowers to decorate your bed. The Hawaian musical group.
I was entitled to ironing of 2 set of clothes per day for free, i only used the facility once throughout my stay yet i was charged for ironing. It took some talking before the guy who checked us out took it of the bill. Also i was charged for taking a drink from the mini bar when i never even went near it cos we had access to free drinks at the lounge throughout our stay.
Airport service excellent
Food (breakfast) is bad.Internet should be for free.
excellent Staff the likes of Magdoline, Mohamed and the rest of the team
internet or sever disconnection challenges atleast once or twice but there was an alternative
location
bath rooms needs renovation/ elevator service too slow
it took half an hour to get the room done so I can check in
everything, food, service and firendliness of staff was excellent
it is calm, clean and the hall is big which makes you feel comfortable
rooms are not 5 stars.. bathrooms are very very old.. the TV is horrible and old
I liked the location. Everything is within the hotel premises. You can find a coffee shop, cinema, swimming pool. Air conditioning is also nice.
Internet access is very expensive and slow. I expected to get higher internet speed for $10 an hour.
the complimentary drinks all the day
the hotel doesn't come close to its 5* rating! the rooms are all thesame size, whether single or double or triple!! for the triple they just added an extra bed.Therefore, cramped space! breakfast menu is the same daily. The staff in the dining room has this one thing on their minds- clear the table ASAP!
They had a shutter from the airport. The pool view is really nice and the interior is old but well maintained.
The reception stuff were very unfriendly. They were not as helpful and as smiling as the min. acceptable.
Close to the airport
The staff almost doesn't speak english, they are not very helpful and the hotel is far far away from everything.
Every thing was awful starting from the staff through out all the other facilities of the hotel.
Bad view of the room as the view was on a rubbish and demolished buildings.The way of the staff in dealing with the guest was very bad and their english was very poor.
