Beds were very comfortable. Room was well lit and quiet. Ample seating.
Lighting in the bathroom was poor. Fixtures were loose. Bathroom was small.
The room was lovely and had such a welcoming, warm, homely and cosy atmosphere when I first walked in, with soft lighting and classical music drifting through it.
everything was close. pillow menu was cool
the service, the room so clean and the ubication
location, clean, size of room
did not provide a top sheet without a request for one
We really enjoyed our stay. The pillow menu is a great feature!
great room, view, service, price
rug was dirty
Excellent location for exploring downtown/midtown and upper east side. Metro stop underneath hotel so getting around is easy. Clean rooms, large suites, descreet and attentive service.
Lack of bars in the immediate area. There is one in the hotel, but none for a few blocks in either direction.
It was elegant, and had old style charm. The location was better than wehad expected. All of the staff were excellent.
I wish there were either more or faster elevators. Sometimes it wouldtake an inordinate amount of time to get from the 17th floor.
Amenetirs: Sauna, Pillow choices, location
location and staff icnluding door-man
1.sanMartin mini bar over priced i.e., drinking water at cvs is only $ 1.5 vs $ 7.0 2,warning about a nearby restaurant: San Martin on 49th : a cockroach on the dining table could not be "removed" for 10 min. towards the end of our diner; we did not panic but were surprised to have been charged the full order though we could not finish our plates....hard to imagine the hygiene in the kitchen ! !...
Great location, great bed, very accommodating staff.
I am always peeved when hotels that charge over $200/night do notprovide free internet. That seems a bit trite to me. But my onlycomplaint
Friendly staff
I've stayed at this hotel about 5 times. I like many aspects of the hotel. The staff, the pillow choices, the comfy beds, and the location.
This time we stayed on the 16th floor. Incredibly, the noises from the street were so load that it interupted our sleep many times during the night.
Location and room set up excellent.
Location
Air conditioned noise
AS has been the case before, a quiet and comfortable, small hotel atmosphere.
care for you by the staff
we would have liked a better view with are stay but it wasn't a problem
good location
The pillows and bed were extremely comfortable.
A few things looked worn but an overall gorgeous place!
Casual convenient with good atmosphere
Noisy air conditioning
Carter Ward from the hotel's front desk. He was the most helpful, professional and polite individual.
Good customer service and large rooms
Extremely expensive room service
convenient location
When we got to the room, the bed coverings were untucked, a note was on the desk to a different guest. An inquiry to the desk resulted in a debate about staff checking the room and changing the sheets - no one ever showed up to do anything... Sorry sir.. and changed sheets would have been the appropriate response.
The staff
the bathtub is not safe, should put some metal bar or rail to avoid slipping
Charming decor and furnishings
Paying $50 for two cups of coffee
The staff were very friendly
The room was very small for the rate
