The staff were fantastic, at tentative and knowledgable. The rooms were clean and comfortable.
The pool was out of commission for cleaning.
Excellent service. The staff couldn't be more attentive and polite. Good rooms and facilities.
No free wifi in the rooms. Only available in the lobby.
Staff were really good. The location is great, with views over the Gulf and harbours, and very near to the new Metro station.
The high cost of certain extras
Everything about the hotel.
Nothing really.
25 th floor revolving restraunt is fantastic
Break fast very poor
The staff here were extremely helpful and accommodating. The rooms ere comfortable and the pool area (in the residences area) was nice too. The ice rink in the shopping mall was a nice touch!
Helpful, efficient, personable and knowledgeable staff in general, including at the front desk.
No free Wi-Fi in the standard rooms
Friendly staff
A bit far away from the city but very close to airport No beach access / sea view
free to night club i like the wifi room
swimming pool restorant very expensive
Service
For each service you need to pay extra, like internet and breakfast
Nice, clean and luxurious hotel. the room was viewing the pool. I found good price for this 5* hotel through letsbookhotel.com
The crowded roads to reach the hotel during rush hours.
Service quality
Food not good
I liked the friendliness of the staff especially Mr Afzaal who was exceptionally warm and helpful!
The rates are rather too high. The fact that I couldnt get a late checkout till 1am to catch a 3am flight was must frustrating and annoying.
Quality of Food ,
Nothing
Fast check in/out process, High security
Deposit policy is very strict. A bar in the pool is not so clean.
fascial spa
Quick room service Nice meals
It is a shame to charge AED 25 per 24 hours for using WIFI while all the hotels around the world do not charge anything! Specially a 5 stars hotel!
Every thing from time checked-in upto checking-out
None
Very friendly staff, and a good central location
Like most chain hotels, not much personality, but for business or over-night it is OK. They still charges for Wi-Fi connection, in my book a no-no.
First time in Dubai so we wanted to stay in the old town. Room was spacious and bed very comfortabe, with AC. The location was great, 3min walk to the Deira Palm Metro (Very easy to figure out). 10-15min walk to the gold souks. The Double Decker tour bus collected us at 9:30am from the hotel. We booked a desert Safari also collected us form the hotel. Staff were extremely polite and helpful. Taxis always available outside. Pool area was great, revolving restaurant with buffet was great except some of the view is obstructed. All in all a great hotel.
Quite and nice
The hotel staffs were friendly and helpful, the room view was fantastic and the hotel is very close to one of METRO station which makes the transportation easier to any where
Nothing to share
Loved everything about this hotel. Location was great, views were fantastic. Service was excellent. Staff very helpful and friendly. we upgraded to Regency Club and it was well worth it as we stayed 2 days so had good value from it. Had a meal in the revolving restaurant which was great. We would book again.
I liked everything, from the time I arrived until I left, great staff in the hotel,the restaurants and the retail duty free shops in the hotel complex. Unfortunately I did not stay long enough to try all the restaurants but I will be back! hopefully with a few friends. Your excellent service has encouraged me to use the Hyatt in Auckland when next I need a weekend of indulgence. A big thank you to all the staff at Hyatt Regency, Dubai
The staff was extremely helpful and kind. I cannot thank you them enough.
Claen and large rooms, good facilities
Room was not available till 3 pm although the check in was at 2 pm. Had to wait for an hour
The location is excellent - only a few steps to the Metro station. The staff are amazing - they couldn't do enough for us - every single one of them made us feel so welcome. The views from the rooms are completely awe inspiring ... the windows are low enough so that when you wake, you have the most awesome view of the Dubai skyline. Amazing hotel!
That we couldn't stay for longer!
The staff is kind and well trained. Clean. Fast Service.
Just the windows from the outside need to be cleaned as some dust make the view not clear.
The price it doest includes the breakfast
i loved the food of the hotel.
i didnot like the hotwl.location at all ...its far away from everything.
Staff very helpful and rooms always clean and tidy, bar and food very good, had a good stay.
When you check out for 12 you cannot get on to the internet as they log you off, this is not good when your flight is in the evening and you need to send messages or check your mail.
Clean, luxury, nice room & pool
Far from most of touristic places but near to airport The kitchen restaurant is not bad but very expensive & it has no Arabic food Wine is everywhere in the room so not suitable for kids Bars & disco are many so not suitable for religious people
The staff were all fantastic
The hotel blocks the afternoon sun to the pool and deck so I couldn't lie out
.staff - friendly and informative .food and service on 18 th floor .servicing of room was excellent
. plastic water bottles which were too thin for the pressure needed to open them- always spillage of water on opening.
Good location, great club floor, friendly staff.
Couldn't carry ice from the lounge to my room.
Excellent room, nice bathroom and facilities, excellent restaurant al dowran, free Valle
Pool is located in second floor which you can not enjoy the sun after noon due to the shade of the building, pool is very small, poor breakfast variety
Rooms were large Buffet breakfast though expensive was worth the money
nice & friendly place
general atmosphere
staff in hotel was excellent , specially Mr. Afzal is very nice and co-operative guy on reception
little shower cabin
Had a wonderful stay and was very good value for a 5 star hotel. Hotel staff were very courteous and provided excellent service. Room was very clean and tidy. The rooftop restaurant was amazing and served open buffet with a wide variety of choices. Prices were average and was given 20 % discount which was good enough.
Location. Facilities.
The building site it overlooks.
Good value for money. Old hotel but newly furnished
Ban on bringing guest to rooms
Staff could not have been more polite - nothing was too much trouble for them. The bed was extremely comfortable and the room was amazingly clean. All food sampled was of the highest quality. We recommend the revolving restaurant - excellent! Try and get the deal which gives access to the Club Lounge on the 18th floor as then breakfast is included as well and tea and coffee all day and happy hour with supper and free drinks from 6 til 8pm.
The comfortable and safe stay . The location and food. Staff are friendly
Slow response
the bed rooms n lobby as well a the staff are very helpful
great hotel with fantastic service
no shuttle service to/from airport.
The staff were very attentive and supportive. They will go out of their way to make sure the guests feel comfortable and satisfied. We had the privilege of being attended to by Mr. Ansar, Asish and the nice ladies from the front desk. We were offered free breakfast (which was not included in our booking and regretted that we didn't because the foods were superb). We had been to a lot of other luxury hotels in Dubai but we never felt so pampered. We will definitely stay in this hotel again and in any other Hyatt Hotels in other countries (if the location suits our schedule).
One of the mornings we woke up with a loud banging from the floor above us. We called the front office and they informed us that there is an ongoing work. They immediately have us transferred to the higher floor which is as well very nice.
I liked the very professional, yet warm staff. Excellent Customer Care process in place, beautiful view of the creek, great good.
Nothing!
Customer service outstanding! Rooms excellent quality, staff very friendly and attentive to details, location good close to the souks and hotel has number of good restaurants with quality food.
None , To be honest I cannot fault this hotel with anything for the 3 nites we were there.
over all good experience
