A very professionally run Riad, well trained staff and level of service from everyone. The decor and architecture are stunning and our room "Panther" simple adorable. All of the riads ( this property is made up of 4 or 5) linked to create La Sultana are stunning. A lot of thought has gone into its flow and design. First class, excellent breakfast offering and very romantic suppers. We have stayed in many stunning hotels around the world and this is right up with the best of them. Great Hamman and massages too.
We struggled to stay warm, our suite and the lounge areas and breakfast room were cold, it wasn't particularly warm in the Spa either however there was an open fire burning down there on one occasion which was a comfort. This was end of November and we required all of the warm clothes we packed whilst indoors.
extremely friendly and efficient staff
The hotel was absolutely stunning in design. The hotel was designed around elaborately decorated four courtyards around which the rooms were situated and a fifth which contained a gorgeous pool. The staff were quiet and ubiquitous and very eager to please without being solicitous.
Although well presented, the food was sometimes disappointing at dinner. Lunch around the pool was fabulous though!
Interesting mixture of 5 Riads turned into a beautiful quiet boutique Hotel with excellent staff situated in a great position within the Medina . Food also excellent .
Tea and Coffee at breakfast !
Most incredible staff I've ever experienced, amazing decor, right in the old city, walk everywhere
It was centrally located to many attractions.The staff were friendly and very helpful,professional and warm.
Especially travelling with a toddler,La sultana is perfect with the pools, and for relaxation.
The hotel is decorated beautifully, the room is very clean and comfortable with excellent facilities. There are many places to sit and relax in the hotel that provide comfort in a very nice atmosphere. The food is also great. The staff are very friendly, professional and helpful. The place is amazing.
Nothing, I loved the place.
Staff excellent decor great ,location great very good riad .
Breakfast a little dull after five days small complaint
Hotel amazing... Walk through the doors your in a different world ... Look over the wall of hotel terrace omg perfect location
The hotel is one of the most beautiful places I stayed in and the staff is very friendly!
All was good.
We liked the facilities and the location. I think it's one of the most beautiful places we stayed at.
Quality of the food extremely poor and overpriced. Staff ,except front-desk, not client friendly and motivated. I think in a place like this, a riad, you should really feel at. "Home"
wonderful service, beautiful room
swimming pool not next to sun area
Everything was stunning, from ambiance to location to bed comfort to meals and staff. A truly special place to stay!
There's nothing to dislike or comment on negatively!
Hotel was very beautiful - no detail overlooked. I could easily have
spent alot of time in the hotel itself relaxing in one of the many
riads. Great honeymoon spot. Breakfast was excellent. The rooftop
bar area was a nice place to watch the sunset. Staff were friendly
Its about a 10-15 minute walk to Place Jmaa-el-Fnaa, 20+ to the souks.
This is actually a quite tiring walk in the hot sun and we often ended
up taking cabs. The spa was good but overpriced for what it was - would
recommend trying this experience elsewhere.
The Hotel itself was beautiful. Moroccan wine was far far better than
expected and all you ever needed to order.
Weather was poor, can't blame the hotel for that.
Very friendly staff, beautiful unique surroundings (5 riads put together)
Needs a bit modernising of design, colors and materials (textiles and room colors need updating)
Where shall I start...
If you want an enchanting experience you'll never forget, go to this place with it's magical Morrocan style!
La Sultana is a very precious crown with many beautiful jewels (many of them in the staff)
The Spa is absolute heaven (including real angels who can give you a four-handed massage)
Staying there is like having a fascinating dream you don't want to end.
The only flaw I could find is that it's fairytale-like spell makes you want to remain there and thus missing out exploring the charms of Marrakech itself...
exquisite building and decor
poor quality spa treatments
poor quality and over priced food
The historical decor of the property
Very poor WiFi at the property.
The air vents were very dirty
Staff poorly trained
Gym very poor