Friendliness of staff and location
Lack of intimacy
Room service staff very good and knowledgeable. Good view.. High floors. Many option to dine in. Room technology good. Nice furniture. Spacious room and washroom
The reception staff did not ask we want smoking or non smoking room or what is our bed preferences. Simply gave us a room. Reception staff need improvement. Minibar contains no alcohol.
Staff were so helpful and friendly, you feel that every one want to help you
newspaper not served to the room
The helpfulness of the staff were amazing
Nowhere to sunbathe when the sun disappeared behind the hotel Suggest some sun beds on the grassed area near the pool
The Rooms are spacious and of high quality interior design and decoration. The toilet bidet size is small and not at all comfortable when sitting on it. The toilet has no water flexible hose for use as an alternative to the bidet which is an essential aspect in the middle east living culture
It has neither a distinguished garden or beach to relax and enjoy. The hotel landscaping and swimming pool area design is of very normal standard. It lacks the exquisiteness considering the name given to the JW Marriott Hotel as Marquise. The lobby is of normal plain design.
The attitude of staff The high tech room facilities Nothing missing Very modern Hotel facilities
Food taste not as expected at room service No pre norice for cleaning outside windows...i was suprised while sleeping at 10am by two guys hanged outside my window hitting it and wiping....with no respect of privacy or convenient
everything were perfect
wifi is too expensive
The staff at reception were very helpful and fast. The door staff amazing. The hotel is vibrant with life. If you go there ask for Mr.Amr he is amazing.
The rates for restaurants is bit higher than usual 5* hotels. The hotel doesn't have a night club.only club is vip room and owned by private not the hotel.
To enter the hotel from the Business bay, & not from the main entrance on Sheikh Zayed Road, Dubai; The bad odour in the rooms; To interiors of the Executive room I occupied; Dining hours (noon & night) in Executive Lounge
- very clean - Nice staff -Amazing restaurants to dine in - spa like bathroom - has a shuttle to dubai mall and jumeirah!
- Very high tech for my liking, you can only turn on/off lights using a small touch screen - Room sometimes smells of BBQ! I dunno how and why - Elevators take forever to reach you
A luxurious hotel that's located exactly where it should, everything is near from restaurants to malls
I contacted the hotel for a surprise birthday cake and they agreed to do it I even got an email confirmation. Upon check-in, I confirmed it once again and they agreed to get it at 5pm, I kept on calling the reception several times but with no response. They either tell me they're getting the cake in 5 minutes or they just forget all about it. The manager did not even bother to call & apologize for such a behavior, I honestly expected more!
Everything!
Why pay for the WiFi in the guest room?
Exceptional hotel Above expectation
The concierge staff and the staff at the top floor restaurant, The Vault, were outstanding.
The whole experience was truly amazing. The staff were friendly and the facilities in the hotel were well taken care of.
Nothing worth mentioning.
I absolutely adored the staff who were helpful at all times to our every need. We were there for our One Year Anniversary and they took it upon themselves to upgrade us to a beautiful suite at the same rate. All in all I would recommend this hotel to anyone!
Staff went out of there way to help and make your stay as comfortable as possible. The best service we have ever had in any of the marriott we have stayed in throughout the world.
The shuttle bus drivers were miserable and it took all their time to say anything, complete opposite to the hotel staff
everythings are arranged in good way from security, foods, cleaning and dealing. they have good open buffet for breakfast, launch and dinner and you can choose from 4 different kitchens ( Arabic, asian, Thai, china). I would advise anyone who wants comfort and outstanding service and quiet to try this hotel.
الإحترافية في التعامل،
the room size
servess
- great lobby - great restaurants & lounges - specious rooms
- front desk staff talk too much before check in! - you have to wait a lot for the elevators. - taxi line is outside the hotel
This hotel is world class business hotel in every mean
Really deserve to be a 5 star hotel,elegant interior and comfort room,
Stay at JW Marroit is a treat ....Don't miss it.
Bit Costly!
Location FACILITIES Room space and design Housekeeping staff and service
Reception staff and concierge Valet staff
The hotel really deserves to be a 5star hotel. The service is perfect. The rooms' facilities are on top. The swimming pool is really great (there's pool bar, chairs, divans, tables) Call on to the bar on the 71st floor - there is amazing view.
Superb hospitality
Not much to do in the hotel yet
great hotel great lounge very nice room and view
tower b still not open
It's a real 5 star hotel Great staff Great facilities Amazing breakfast with really wide range of choices Great gym
Just if the lobby had more sofas like the other 5 star hotel it would be perfect. It was busy days so the elevators take some time to get to you.
Staff are very friendly.
Nothing
Ever thing was amazing
Lovely, well furnished clean rooms with excellent toiletries and bathroom. Fabulous breakfast included with the room.
Up front, high charge on the credit card above & beyond just the room rate.
i like the locTion of the hotel
The pool and it's staff The executive lounge and it's staff
The pillows in my room didn't smell good at all. I was overcharged at checkout and hadn't I looked over my bill and found out, I would have paid a lot of extras for nothing. But when I pointed out the mistakes to the reception staff she was very helpful in fixing it out quickly.
The breakfast was amazing
The Internet it must to be free
Spacious and comfy rooms, excellent standard of finish.
Room service and check in took a long time
rooms are perfect, service great, very central, great hotel with stunning view over the city
executive package breakfast could have been better, choice of eggs bread etc. otherwise great service, pool side restaurant is very dark, some candles, more lights would be great
The location
I have bad experience .. They took trible the amount of the deposit by mistake , they didnt clean my room the 1st day .. And when they clean it they didnt take the trash .. Thats due to full occupancy and staff shortage
Everything in the hotel. But the staff there were sooo nice.
The shelter to Dubai Mall is not comfortable due to very far area to drop and bick up the clients .
waiting long time for elevators to come also waiting long time to arrange for taxi
Great location and service. Feel very safe inside.
pool closing by 8p.m.
I like every thing it is real luxury hotel.If I go again to Dubai definitely I well stay there.
No free Wifi
all OK Best conteporary business hotel. All restaurants inside are top level
The hotel is very good, friendly staff and in good location.
They charge extortionate price. Watch out for hidden charges. I paid for an upgrade into the executive room which includes breakfast and use of wifi. I had breakfast in the restaurant. At the check out, I was told I should have used the lounge on the 37th floor even though I was not informed at the time of checking in. I was charged extra for breakfast. For this reason, I will never use the hotel again. There are several hotels in Dubai with better facilities .
The staff were fantastic. The food quality and range was great too.
A bit expensive but this is expected for Dubai.
The room was absolutely stunning.
The elevators take too long. So did the valet
The room was comfortable , clean and good size . The bathroom as well was of a good size..
The service was too slow .. example I have asked someone to come to my room to collect my dress which needed to be steamed , and it took almost 45 minutes for someone to come and I had to call at least 3 times to remind the reception. Which was disappointing abit..
Room atmosphere, price and location
The swimming pool, busines lounge
Very fast check in , quick service, wellcoming and very helpful staff. The staff threr are best staff i met compared to the other hotel
View, amenities in room.
A bit expensive. Didn't really have much available unless you opted to pay for the 37th floor amenities.
