Location,
Small rooms and not enough seating around the pool
the staff were awesome it wasn't too big a hotel and I loved the precinct and eateries near it, taxi's were available so it was FAB
nothing comes to mind
Access to the bar, the slimline pillows and the professional service
Being charged for car parking
Loved this hotel. Very friendly staff, luxurious bedding, very practical room with washer and dishwasher. Plenty of free bottles of water. Turndown service with chocs. Great pool and loungers. Excellent choice of eateries on doorstep.
Comfortable rooms, plus staff friendly and check-in very smoothly run
nothing we asked for was too much for the staff, they were so attentive. It's so nice to be pampered. food excellent. beautiful décor not your normal boring chain hotel look.
nothing
Service was spectacular! All facilities were brilliant.
The quality of staff ,service comfort of room, bed , furnishings and location .
Nothing
The staff were amazing, a cut above any other hotel in Brisbane or Sydney.
Too many pillows to choose from. It's like trying to pick what type of pizza you want to order.
Location was a bit off the beaten track and has no views
Always ensure that you have everything you need and more.. Never fail to impress!
Perfect position
Very good staff. the rooms are excellent. In the vicinity of many good restaurants.
Always very good.
Everything was great, the staff were exceptional - it was funny though that our keys to our rooms wouldn't work and even replacement keys. We had to get escorted to the room to make sure we could get in on our wedding night.
Issues with booking with a Visa, wanted to pay with a Matercard and then paid with Eftpos - we ended up paying $1500 for a room $359 - but Petrice was exceptional in getting this rectified.
The customer service was amazing...literally from the moment I got out of the taxi!
Molton Brown products Entertainment set up in room
Stereo was a bit quiet on external plug from iphone.
Design and elegance of rooms and Hotel. Everything has been thought of down to bathroom lighting at night. Clean Eygyptian cotton white hygenically washed bed linen instead of re used bedspread expected for 5 star. Fabulous decor, wonderful attentive staff, 24 hour service, great location so close to excellent shops and restaurant and relaxing roof top pool. Value for money.
Couldn't fault it and we are usually very picky!
friendly staff close location excellent facilities cleanliness of hotel 24/7 room service 24/7 reception earlier check in when requested
having to leave
the staff were very friendly and helpful the decor was gorgeous bedding was divine and soo comfortable
Location . Comfortable room
Price
Young staff were efficient, helpful, friendly, but never obsequious.Stunning design/decor, carefully maintained.Bottles of water left on passenger seat after return of car from valet parking a great idea.
Cupboard space in room very small. Not a problem for an overnight stay, but would be if staying longer.would like a breakfast room serving a buffet breakfast.
The friendliness and helpfulness of staff Luxurious room Speedy and friendly check in Consierge assistance
Great staff. Excellent location. Funky feel :) Secure access to rooms for guests only. Fast room service.
Pillow selection could be better. Only one red wine minibar choice at $40 - too expensive. Room layout was difficult to watch movie/tv - could be chair?
The room was decorated tastefully. Very comfortable bed .
The only thing was hearing the lift late at night and early morning
Unlike a huge number of luxury hotels, you really do feel welcome here. From check-in to check-out the concierge staff addressed us by name and went the extra mile to get every request 100% right. Although the décor (and clientele in the cocktail bar) is ultra-trendy, the hospitality is firmly old school.
If I'm forced to find a fault, the best I can come up with is that charging mini-bar prices for the coffee in the suite feels a bit tight fisted.
great service from all employees
nothing at all
Everything as usual
The price is always a little steep
Comfortable, efficient, friendly and smart
Not enough time to enjoy everything
Great Staff, interesting design, ( hope you like red)
The room was a little small, desk was very small.
Location Staff Dining options around hotel
Service, as always, was very good
Not much point having a washing machine, when I have to find a shop to buy washing powder! And the laundry service is very limited for a 5 star hotel. New system for internet access is not an improvement.
It was amazing staff were so friendly
The cocktail bar The swimming pool area The view
Location
Was shocked at my telephone bill of $87.50 to make call to NOOSA...this is outrageous!!
The staff were very friendly and helpful from the moment we arrived till the moment we departed. Even our request for a dinner reservation at another restaurant across town was made without any bother and even arranged taxi for us. Bar staff were very friendly and attentive. Room was fairly spacious and clean. Proximity of other restaurants and some shops in the Emporium Plaza was a pleasant plus. Shopping, bars, restaurants and cafes in John Street were within easy walking distance. Nearest City Cat terminal was not too far away allowing pleasant river trip around city. Taxis were also easy to come by.
Internet charges at hotel are expensive and as with most hotels wi-fi connectin can be a bit hit and miss. You expect value for money. Reduce the daily rates or vastly improve the service.
The Shower was freaking amazing I liked that there was t2 tea bags. The room was very relaxing and devine. We would definitely stay again
friendly & helpful staff standard of room comfortable bed
I liked the easy going natured staff which helped provide a relaxing environment.
It was a positive experience I had no dislikes during my stay .
Service was fanstatic, staff very cheerful. Mini bar pricing excellent.
Warm champagne that I had at pool side.
Location,architectural design, Staff,value for money...fantastic eateries so close by...I will be back!
Bond...retaining the whole amount of nights stay including the $100 bond..is excessive..only bond should be retained and not the amount of nightly fee...as u have credit card details as well and that should suffice!
the staff were friendly and helpful. was the best place I've stayed at for the price too.
absolutely nothing.
Beautiful room, comfy bed, staff were polite and helpful nothing was a problem, central location, will stay again
nothing was any trouble for the staff, incredibly helpful. Huge balcony
room (deluxe suite) was small but balcony size does make up for it
Lance was really helpful when I arrived as so was the receptionist. I had spent 3 days travelling and was exhausted, i arrived at 9:00am and they managed to get me checked in early so i could relax and refresh. They were very helpful and friendly yet professional.
it was a very long walk from the town centre ( I had lots of luggage ) but i should have got a taxi!
The whole place was lovely and the service was great
The only thing the place was missing was a hottie outside
The location.clean.
The spa area is poor, their chage for every thing extra, Internet , parking,also the late check out,
Bed.. Service. decor. Hotel was clean, staff were friendly and helpful. Room was comfortable.
cost, when considering location (average) and the fact that there wasnt really anything that stood out as being far superior to similar options in the cbd.
As usual, the staff were very good.
Paying the same price for a corner suite, and being given the one on the 3rd floor which is smaller than the other suites (I know this as I have stayed in the other suites). If it's not the same as the others, then it should not be the same price. Very disappointing, particularly as I have stayed there a number of times.
