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Best Western Kilima Hotel
129 Holgate Road (York) YO24 4AZ

This Victorian building is around 15 minutes’ walk from York city centre and York Train Station. It has free WiFi, a free guest computer, and its own indoor swimming pool. Private parking is available at a surcharge. Leisure facilities at Best Western Kilima Hotel include a Turkish steam room for guests to enjoy. There is also a fitness room with a range of cardiovascular equipment to use. A traditional English breakfast can be served at your table by the friendly team of staff. York Racecourse is about 1 mile away, and Best Western Kilima Hotel is easily accessed via the A59.

Score from 1379 reviews
Exceptional

8.5/10

Rooms: 26

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Address: 129 Holgate Road, York YO24 4AZ map

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What people say

The staff are amazingly friendly and really made us feel welcome. Everyone was cheerful, helpful and all round nice. It felt more like a family hotel than a chain hotel (and I mean that as a positive comment.) The pool was the perfect temperature and a good depth: it was shallow enough for my 8 year old daughter to touch the bottom, but deep enough for comfortable adult swimming. The Gym had a good range of machines, and whenever I went there I had them all to myself. The car park had plenty of.
all reviews » Generous room size Well appointed with three boys, they all had their own beds As a family of 5 we were in one room, the boys were in a separate room within our room Staff were excellent, friendly, helpful Good size, secure carpark Pool was clean and excellent facility, especially in poor weather, towels provided Ensuite was good sized, we have had some tiny ones in the past We were able to open the windows to control temperature, fresh air Breakfast was excellent, good choice and flexible Even. Great family suite - one room for the parents, another for the kids, with interconnecting door. Much better than all squashing into one room. Hooray for some privacy! All staff were extremely friendly, too. Really gave the impression of caring about your stay. Swimming pool is relatively shallow, which may be an issue for *some* people, but is great for families - our kids were just about in their depth everywhere. Location is great for visiting York - we left the car in the hotel car park the . Everything about this place is impressive from the first meeting to the checking out process Chris on reception is a superb example and many other hotels could do well just watching his manner and hoping to emulate his style The room surpassed all expectations and our stay could not have been better there is a cracking pool and breakfast was one of the finest ever sampled in a uk hotel I can only thank the staff at the Kilima for saving what was nearly a complete disaster of a trip away. Very warm welcome from Chris as we arrived set the tone for a happy, relaxing break. Room was a good size, clean, with a comfortable bed. The free wifi is a must for us these days and it connected immediately.The swimming pool was the perfect temperature with plenty of towels in the changing rooms. At meal times Sammy was the perfect host and we enjoyed the full English breakfast. The secure parking was much appreciated. Room was a fair size with Tea & Coffee facilities available in room. Refreshment top up's at reception readily available and great idea. Good location, room (25) was situated at side of hotel so no road noise. Pleasant 15 min stroll into centre of York with a few restaurants en route if preferred. Staff extremely pleasant, especially Chris on Reception desk - cheeky Yorkshire chappy with welcoming manner.The family room was a lovely surprise! We had struggled to find a family room for 5 and this was perfect. A four poster bed for us and a separate room for the children with television/ DVD player. Very comfy beds. Everywhere was maintained to the highest standard and beautifully clean. The swimming pool was fantastic - my two girls even went for a late swim with dad while I put their 3 year old brother to bed. . From arrival with the pleasant greeting from manager Chris, who checked and confirmed our room was ready prior to advertised check in and carried our bags to room. Excellent service, quality and quantity of food in restaurant. Free wifi in all areas of hotel and room. large free car park and walking distance from city centre. Breakfast cooked to order not self service. The large and comfortable family room which was nice and cosy as well as being very clean. The staff were very efficient and friendly. My daughter loved the pool and my husband loved the large (and free) car park, especially when we noticed the prices at the car parks in the city centre! Its nice that the hotel is an easily-walkable distance from the town centre. Very friendly hotel and nothing too much trouble for the staff. Excellent room,very comfy bed and clean bathroom & shower facilities.Breakfast was very good and lots of choice The hotel is in a peaceful location ( about 15 mins walk into town centre ) and all in all had a very pleasent stay...would go back if visiting York again. We liked the comfortable warm room and the four poster bed .We also thought the complimentary hot chocolate and biscuits on the tea tray were very welcome after a chilly, damp day spent shopping,The breakfast was all waitress served,(no self service queues here,)by friendly efficient smiling staff. We received a very friendly welcome from the staff. The room was clean and spacious with plenty of tea, coffee etc. A very enjoyable stay and would definately return. There was a very nice Italian restaurant within easy walking distance if you dont want to walk all the way into York in the evening. The room was large and comfortable. The staff were extremely friendly and helpful.The pool facilities were clean and enjoyable. The food in the restaurant was excellent with very large portions. Very relaxed atmosphere and an extremely enjoyable stay. We are definitely going to stay again!!. All the staff were excellent and very friendly.The breakfast was wonderful and the room was comfortable. There was ample car parking to the rear of the hotel,I was able to leave the car there after checking out untill I journeyed back home. I would Not hesitate to book the Kilima again. Extremely friendly and helpful staff for whom nothing was too much trouble. The evening meal menue is a little short on variety but the meal when served was excellent quality. The service during our stay of two nights was wonderful and I can only say again how excellent the staff are. Had a lovely stay. Staff helpful. Hotel well furnished and clean. Room (4 poster room) clean and comfortable. Ate in restaurant which was very quiet on the Saturday night but food was good and plentiful portions. Walkable to the city walls and into the centre, approx 15-20 minutes. Staff very helpful and child friendly,which makes a big difference when traveling with a young child.Car park is free and able to use day of check out also.Pool warm and clean and long opening hours. My family and I had a lovely stay and would recomend hotel to others. Lovely warm welcome , friendly staff . Nice clean room which was cleaned while having breakfast .fab breakfast plenty of choice even full veggie breakfast . Close to town 15 min walk but bus drop directly opposite hotel but bars un restaurants just round corner. I liked the room, which was very comfortable. I really enjoyed the swimming pool - that's why I stayed at this hotel again. I had the dinner, which was really delicious. The breakfast is good too, with wide choice of dishes. Everyone was very friendly also. Fabulous! A perfect blend of traditional hotel with modern values of customer care, value for money and a room with 'wow' factor. Clean and quiet, ample private parking, great staff, great food and a comfortable amble into town. We will definitely be back!. comfy room with good space and light. clean, tidy, big enough pool and spa, heated to a pleasant temp. hotel heated well, not too hot at night. Chef catered for my gluten sensitivity brilliantly by adapting the menu and they had some special bread. The room was very comfortable with easy access. Staff were very good throughout our stay. Furniture was very nice in the hotel. Breakfast was excellent. I highly recommend this hotel and would return without doubt. Loved the city of York. The hotel was in a great location. The staff were very friendly. Our room to the rear on the ground floor was ok and hed everything we needed . The bathroom was a bitty tatty and tired looking. Overall a good hotel for a short city trip. Staff were helpful and friendly. Breakfast was served and freshly cooked to your order. No going up to a buffet breakfast. The pool was a good size. Free car parking was a bonus and there was a bus stop practically outside. staff very very friendly rooms great size and clean restaurant very cosy kids loved the pool easy parking breakfast fantastic overal a fantastic weekend wish we could of stayed longer. will deffinately come back. The staff where friendly and the service was great,thanks to chris for the upgraded room.hotel was small but all the facilities where what you would need,we would have stayed longer but they were booked up :(. This is the 2nd time at this hotel, on both occasions, myself and my wife having enjoyed our stay, friendly staff , always there to help if you need any, very clean and comfortable, will be back next Summer. Good quality room with hot shower, clean carpet, nice decor, good selection of hot drinks, etc The restaurant food was also very good and good value for money. The room was cleaned and serviced daily. I very much liked the swimming pool. I also enjoyed the dinner that I had, good food and pleasant service. The breakfasts were good, too. Also, it was nice to have a lounge where one could sit. Tremendously friendly and helpful staff. Lots of parking. Nice to have your own little pub in the building - at least that's what the bar felt like. About 15 minutes walk from central York. very good value, lovely pool, excellent room, staff very accomodating, breakfast had a good choice, well presented and very tasty, we were well catered for here and our needs well met. Close proximity to town centre, (easily within walking distance). Leisure facilities which would be a boost during the winter months.Good restaurant within the hotel and friendly staff. My room was very clean, nicely furnished and well equipped. I enjoyed my breakfasts and evening meal, the food was very well presented, well cooked and served by polite waitresses. Really friendly staff, really lovely food, really lovely pool. Easy distance to walk into York and got great parking. They were able to store our bikes for us too which was great. Nice greeting at reception and shown to our room, four poster bed, plenty of tea coffee sachets, friendly staff, quaint bar in cellar, excellent breakfast, friendly staff. The staff were very pleasant and helpful, the room was well decorated and clean. The restaurant was used twice and we enjoyed both meals. The car park had plenty of room. staff were very friendly and helpful and we loved the four poster bed and the television room was so comfortable and if we had time we would of loved to go swimming. great hotel in quiet location, 20 mins walk to castle walls max, lovely pool, friendly staff, great breakfast, lovely family room (11), would i stay again... Yes!. The staff were very welcoming and went out of there way to make us feel valued as a customer. There was a high standard of customer service followed by all staff. Lovely staff. Brilliant evening menu, thought I'd died and gone to heaven eating their lamb dish. Lovely four poster bed and lounge, definitely be going back. The very warm welcome we received; the comfortable four-poster bed and separate lounge area in our room; the three course breakfast and the swimming pool. this hotel is in an ideal position within walking distance of the centre. The swimming pool was an added bonus. The staff were very friendly and helpful. Reception and restaurant staff. The building. Breakfast. The bed. A TV that worked. Quietness. I usually stay at the Park but this is more enjoyable. The place was clean the staff were welcoming and the service and quality of the breakfast was excellent The room was fully furnished comfortable. Really friendly, traditional hotel but with the BEST breakfast and a really nice bar/restaurant. The swimming pool is really great too - ideal!. Attenton to detail, nothing was too much trouble to make your stay comfortable.Food was excellent,and the swimming pool was a decent size,. We had no problems. Great location, clean and comfortable. Friendly, helpful staff. Meals were great. Would recommend it. Great parking. the hotel itself was lovely and the staff very friendly and helpful. The room was very nice and comfortable, it was also very spacious. Stunning staff Excellent food especially breakfast Lovely swimming pool very clean ample secure parking Ideal location for city visit. the atmosphere, of the hotel and the friendlyness of the staff and other guests. its location was a short walk to york city walls. Breakfast room/bar is a little dark, being on the ground floor which is built into a hillside and doesn't have windows all around. I think decorating with lighter colours might help this area. However this is a minor criticism, the fast friendly service and good food more than made up for any criticisms on the slightly dark decor. Decor is a bit outdated, but that was expected and in no way caused a problem. (That's the extent of my negativity, which is a comment in itself...). Cant think of anything. Nothing really but the evening meals were expensive and portions too big. It would be better to reduce both. No negative comments. The creaky floorboards kept waking me up at night when other guests were moving around, but it was probably what I expected from an old building. It being an old building it does suffer from the squeeky floorboards syndrome, and also my room had a layer of dust ( on the bedside lamp and table! ) but this is minor and didn't detract from an enjoyable two day stay. Nothing. Only staying one night!!. There was nothing that either my husband or I could find fault with. Pool small and steam room miniscule - 5 seats but one broken and one directly above the steam outlet and recommended not to sit on! Breakfast was very busy and therefore service a bit slow as staff were over stretched. Food good however. Evening opening time of resturant being alittle earlier for children would have been of benefit if eating in hotel at night (opening time was 18:30). I liked everything. Nothing to find fault with. nothing. Nothing to comment. All was good. Room was very cold - but staff were eager to solve the problem. there was nothing we did not like about this hotel. Nothing will go again. Only one vegetarian item on the dinner menu - could have more variety. Not much outlook from this room, although it was a nice room in every other respect. Well, the floorboards do squeak, but it's bearable. Only heard squeaks from my room, not any others. little bit further afield than we usually choose in york however the price, facilities, quality of food and staff more than compensated for an extra few minutes of walking.at this hotel we got the best room and a pool ect for less than the lowest grade bedroom in a similar hotel a bit closer to city...so for us it made perfect sense to stay here. we loved it. No air-conditioning in rooms and it seemed to take a considerable time for the rooms which weren't being vacated to be serviced (our room wasn't serviced one day till well into late afternoon. A king size bed would have made the stay 10/10 rather than 9/10. Squeaky floorboards in the four poster bedroom. Nothing, we enjoyed the stay. Nothing. Some parts of the hotel could have done with an update in decor. No complaints. No lift to the upper floor. The door entry system was a bit confusing but someone was there to let you in. A bit of a walk into York. Cant really find any faults. Nothing. I thought the prices for the bar and restaurant were very expensive. We didn't have any meals in the hotel apart from breakfast, although we would have liked to have had an evening meal but it was to expensive. Bed on small side (used to king size at home).

Online Booking Best Western Kilima Hotel

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Making your reservation at Best Western Kilima Hotel is easy and secure with best rates guaranteed. Fill out your preferred dates of stay above and click the 'check availability' button. Then select the number of room/s you'd like to book and click the 'book now' button. Subsequently a reservation form appears where you will be asked to insert your details to confirm your booking. We will then send you an instant confirmation message by email which you need to show during check-in.

Best Western Kilima Hotel Room information

Room Type	Max	from
Single Room [Room Information]	1	from GBP 60.00	Search
Each room comes with an en suite, tea/coffee-making facilities and a desk. Room Facilities: Work Desk, TV, Trouser Press, Toilet, Telephone, Tea/Coffee Maker, Radio, Ironing Facilities, Iron, Heating, Hairdryer, Fan, Bathroom Amenities, Bathroom, Bath or Shower
Double Room [Room Information]	2	from GBP 65.00	Search
Each room comes with an en suite, tea/coffee-making facilities and a desk. Room Facilities: Work Desk, TV, Trouser Press, Toilet, Telephone, Tea/Coffee Maker, Radio, Ironing Facilities, Iron, Heating, Hairdryer, Fan, Bathroom Amenities, Bathroom, Bath or Shower
Twin Room [Room Information]	2	from GBP 90.00	Search
Each room comes with an en suite, tea/coffee-making facilities and a desk. Room Facilities: Work Desk, Trouser Press, Toilet, Telephone, Tea/Coffee Maker, Radio, Ironing Facilities, Iron, Heating, Hairdryer, Fan, Bathroom Amenities, Bathroom, Bath or Shower
Four Poster Bedroom [Room Information]	2	from GBP 85.00	Search
This room has a four-poster bed. Room Facilities: Work Desk, TV, Trouser Press, Toilet, Telephone, Tea/Coffee Maker, Radio, Ironing Facilities, Iron, Heating, Hairdryer, Fan, Bathroom, Bath or Shower
Family Room (2 Adults + 1 Child) [Room Information]	2	from GBP 110.00	Search
Each room comes with an en suite, tea/coffee-making facilities and a desk. Room Facilities: Work Desk, Trouser Press, Toilet, Telephone, Tea/Coffee Maker, Radio, Ironing Facilities, Iron, Heating, Hairdryer, Fan, Bathroom, Bath or Shower
Family Room (2 Adults + 2 Children) [Room Information]	2	from GBP 130.00	Search
Each room comes with an en suite, tea/coffee-making facilities and a desk. Room Facilities: Work Desk, TV, Trouser Press, Toilet, Telephone, Tea/Coffee Maker, Radio, Ironing Facilities, Iron, Heating, Hairdryer, Fan, Bathroom, Bath or Shower
Family Room (2 Adults + 3 Children) [Room Information]	2	from GBP 195.00	Search
Each room comes with an en suite, tea/coffee-making facilities and a desk. Room Facilities: Work Desk, Trouser Press, Toilet, Telephone, Tea/Coffee Maker, Radio, Ironing Facilities, Iron, Heating, Hairdryer, Fan, Bathroom, Bath or Shower

Amenities at Best Western Kilima Hotel

Transportation

Secured parking

Services

Wi-Fi/Wireless LAN, Internet Services, Free Wi-Fi Internet Access

Pools and wellness

Turkish/Steam Bath, Swimming pool, Steam room, Sauna, Pool towels, Indoor Swimming Pool, Fitness/spa locker rooms, Fitness Centre

Miscellaneous

Smoke alarms, Rooms/Facilities for Disabled Guests, Non-Smoking Rooms, Key access, Heating, Fire extinguishers, Family Rooms, CCTV outside property, CCTV in common areas, Bridal Suite, All Public and Private spaces non-smoking

General

WiFi everywhere, Private parking, Parking on-site, Parking , Free Parking

Front-desk/reception area services

Newspapers, Luggage Storage, Lockers, Express Check-In/Check-Out

Food & Drink

Special Diet Menus (on request), Room Service, Restaurant (à la carte), Restaurant, Kid meals (free/paid), Breakfast in the Room, Breakfast details, Bottle of water, Bar

Common areas

Terrace, Outdoor furniture

Cleaning services

Trouser Press, Laundry, Daily maid service

Business facilities

Meeting/Banquet Facilities, Fax/Photocopying

Activities

Golf Course (within 3 km)

Important information to guests

Please note, you can purchase dinner when booking at a cost of GBP 20 which will give you GBP 25 credit to spend at the hotel restaurant.

Photo album

Best Western Kilima Hotel is located in York, 1.6 km from York Minster. Guests can enjoy the on-site restaurant. Free private parking is available on site. You will find a kettle in the room. Every room is equipped with a private bathroom equipped with a bath or shower. Best Western Kilima Hotel features free WiFi throughout the property. A flat-screen TV is offered. You will find room service at the property. National Railway Museum is 800 metres from Best Western Kilima Hotel, while York City Walls is 1.4 km away. The nearest airport is Leeds Bradford International Airport, 38 km from the property.

Best Western Kilima Hotel Policies

Check-in

14:00 - 23:30

Check-out

07:00 - 11:30

Accepted CreditCards at Hotel

The hotel reserves the right to preauthorise credit cards prior to arrival.
American Express, Visa, MasterCard, Diners Club, Maestro, Maestro (Switch), MasterCard, UnionPay credit card

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.

Children and Extra Bed Policy

All children are welcome.
All children under 12 years stay free of charge when using existing bedding.
All children under 2 years are charged GBP 10 per night per person for cots.
All older children or adults are charged GBP 10 per night per person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.