Clean rooms, helpful and friendly staff, good breakfast and comfortable beds. Super location for the city centre.
Smoky smell in some rooms.
My overall stay was excellent!! :) The Hotel staff were great - veryfriendly and knowledgable about their Location in the Krakow. Teresa andMartin and Kate made my stay simply awesome!! They helped me with manyimportant aspects of my trip. I would stay at Pollera again because oftheir kindness and helpfulness.
I would have liked to have known that the single room was a very smallroom. I wish that this fact was mentioned on your webiste. Otherwise,everything was extremely excellent with my stay!! :)
the beautiful, old charm of the building
we enjoyed the fact that it was so central and the staff so helpfull
the room was beautiful for the price we paid
Style of the hotel eg architecture and interiors, helpful staff, good breakfast
it would have been nice to have tea and coffee making facilities in the room
Hotel staff and location. Breakfast was very nice and a good selectionof healthy options.
The Beds were too firm, for me, but the room was very grand in sizeand height. Tired but yoou can't complain when it for nothing. Inormally do four stars and above, but my brothers on a budget. GClayton ncl nov 2008
The Pollera is a charming older hotel, very well maintained. It is in a great location and quite close to the train station. The staff were professional, courteous, and very helpful. We arrived very early in the morning and since our room was ready, they let us check in right away.
The only small draw back was lack of a hairdryer in the room.
The staff, the room and breakfast
No air conditioning
The room was excellent, clean and sufficient for our short stay. Decorating a little tired and dull.
We did not like the breakfast choice a strange array of choice for early mornings.
location, beautiful restored interior, good heating at cold days
staff not always well informed about tourist sites
Central location and old world charm
For the money the room was comfortable. The staff were excellent.It is located in a very good spot for sightseeing.
Quality is consistent with price
don't accept cash in Eiro
Friendly Staff, Clean rooms, no complaints.
Near perfect tourist location. within easy walking distance of the main bus and train stations, a major shopping centre and the market place. Friendly efficient staff. Good breakfast and value for money evening meals
Great location, spacious room, hotel decor had 'classic' character, bathroom was newly renovated-immaculate, parking was conveniently behind hotel
Convenient location, friendly and helpful staff, clen
The suite was perfect for what we required. The room was very comfortable and warm. Breakfast, although contained unusual items as seen through an English perspective, was vast and being open until 11am made it great for a great brunch, enabling us to load up prior to spending the day walking through the city.
I thought that the reception staff were rather abrupt, but I am assuming that this is due to the language differences.
noise for the other rooms
great location between the railway and the old square. plenty of places to eat close by. nice breakfast.
An excellent location, 5 minutes walk from the railway station and the main city square; situated on a quite backstreet.
The beds were hard.
The central position. The heat of the room. The hot water
The room was very small and disappointing, not like any photographs on the websites. The breakfast was all cold. No bacon, eggs etc. Some of the front desk staff where not at all friendly