Hotel Carlton Lyon - MGallery by Sofitel Reviews
4 rue Jussieu (Lyon) 69002

These reviews are submitted by guests who stayed at Hotel Carlton Lyon - MGallery by Sofitel. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

A perfect choice for the ones who look for a centrally located hotel. Breakfast were enough good. Staff were quick and helpful.

The elevator is a big problem. It is very difficult to get in and get out, especially if you have two big baggages. Our room was very cold as we entered. We had to wait for hours in order to heat it.


Staff: 5 Staff Clean: 5 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 3 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

hospitality was very good and so was their room service. Mercure hotel in Lyon have made a sincere impression. If and when I plan a future trip I would definitely look for a Mercure hotel to stay in. Merci beaucoup


Staff: 3 Staff Clean: 2 Clean Value for money: 2 Value for money
Services: 2 Services Comfort: 3 Comfort

The location was the best of it.

Disgusting toilet and horrible style of the room. Not fitting at all with the old style of the hotel. Everything was outdated and shabby.