泰恩河上的纽卡斯尔 酒店

The reception staff were local people and were very helpful and courteous. the breakfast was also very good and was included in the room price. - Denise

The hotel staff were highly accommodating, very knowledgeable and most friendly. This can be substantiated by one of the team replacing a broken kettle in our hotel room at 2.30am! Hotel sited in an excellent location within a few minutes walk of the train station. Modern, clean and pleasant surroundings. - Anonymous

The staff were aware that we were not a hen or stag party and put us on a higher floor to avoid the noise and we did not hear a thing. The staff on reception were very friendy and provided us with a lot of information about Newcastle. We were also given our room at 10am to leave our bags which was great. - Gillian

I booked the Hotel for a Special family get-together therefore having the bars and in particular the restaurant all under one roof meant that we could have a pre-dinner drink, change go to the restaurant and then have the use of a residents only bar afterwards meant there was something for everyone. In particular the menu and staff in Scalinis was excellent! - James

The location was absolutely perfect for us as we were on a night out andit took just minutes walk to the bars and club we went to, it was alsojust a short walk from the train station. Also, the staff were very kindand helpful and even let us leave our bags there after we'd checked outas our train wasn't until late. The beds were very comfy as well. - Hannah

Excellent customer service. Excellent food Excellent and very clean room with everything I needed Dropped our cases into the hotel and returned laater in the day - Lynne

The staff were very friendly and went way out of their way to make sure that I was happy, and knew how to get around the city. If I ever go back to Newcastle, I will be staying at Grey Street Hotel. Service, cleanliness, value, location, comfort, amenities- this hotel has it all! - Derek

If there was an option to give the staff more than a 5 + rating then I would. Thouroughly enjoyed my long weekend here and the staff were remarkably helpful and pleasant. I would hope this gets back to them and they can be commended for this. Lucia was fantastic and if she is not the Duty Manager then she should be ! Very helpful, very polite and couldnt do enough to make us feel at ease or help us in any way. Also a big thumbs up to the young blonde haired gentleman porter type chap who was v - Michael

Location and the guy at reception was fabulous; he gave us loads of local information which was useful when we went out [for a rugby match we got travel directions, for going out for tea we got a map highlighting all the top places to eat and when we went out in the evening he gave us a map with all the best places to go out and also the printed address of the hotel incase we got 'lost']. - Sofie

First impression was the reception area really lovely and wecoming .Beautiful Christmas tree. Second impression the lovely staff on reception who made me feel so welcome. also the staff at breakfast were so friendly and helpful .Third impression the bedroom lovely and warm and clean. This is the first time I have ever stayed in a hotel on my own.The hotel is ideal as it is so near the railway station and shops. I will be back to your hotel and I am bringing my friends with me. Thank You. - Catherine mary

We were given a great welcome by a delightful Spanish employee and as we were keen to see the Tour of Britain cycle race stage finish in Gateshead he allocated us a room with a view - we were very grateful.The dining room staff at breakfast set a high standard of service. We would certainly book at this hotel again. - Anonymous

The staff were very helpful at all times nothing was to much trouble thesame as last time we enjoyed your hotel and staff and would book younext time we come to newcastle thank your staff on our behalf. - Philip