Great customer service and understanding. We called up on the evening of arrival, saying that we cannot arrive tonight, as due to unforeseen circumstances our car broke 200km from Krakow. We asked if we could cancel the reservation, even though the cancellation deadline is 24h upfront. Friendly staff was super understanding, and despite letsbookhotel.com limitations in cancellation - he managed to reject and cancel the booking, so we could avoid unnecessary charges. Super cool and quite unusual customer service in these days. Well done guys, keep it up!
This hotel was excellent value for money. We went to the reception who walked us two blocks to the huge apartment with 3 double beds a great lounge area and equipped kitchen. It was a very short stroll to the market square with many restaurants, bars and shops just minutes away. Highly recommended for families or friends. We loved this apartment!!
Nothing bad to say.
Очень удобное место расположения квартиры. В самой квартире достаточно чисто. Есть все необходимое для проживания и приготовления пищи. Отношение персонала отличное.
Достаточно шумно при открытых окнах (центр города). Хотя звукоизоляция при закрытых окнах хорошая. Само здание очень старое, хотя в квартире сделан ремонт. В коридорах и на лестничных площадках достаточно грязно (кажется, что там никто не убирает). Wi-Fi бесплатный, но связь через Skype постоянно прерывалась.
Location was superb, two minutes from the centre square. The staff
could not have been nicer or more helpful (we had a problem with my
brother arriving from a different destination and missing a plane; we
also changed appartments as the first one was very noisy with a night
club opposite). The flats were very spacious and ideal for small groups
of people. Value for money was superb for property right in the centre
of the town.
The flats (we sampled two of them) were not really very clean and,
considering they could accommodate a maximum of six people, there was
very little in the way of plates, glasses and crockery - certainly not
one per person in many cases.
Very good beds not to soft not to hard. Lots of space for 6 people. Very good location and not noisy at night. We are very satisfied and the staff was very helpful and friendly.
Fantastic location, perfect for short or longer break, excellent service from very friendly staff. Would highly recommend to complete a memorable city break.
scary experience as someone (clearly with a key) tried to open the apartment at 10.30pm whilst we were in bed!