Location, location, location!
I stayed here twice. The hotel is close to the train station - People's Square, exit 14. It's in walking distance to East Nanjing Rd without all the noise. You can also walk to the Bund really easily.
The staff are super friendly and speak English well. Breakfast was ok-good as it was included, no complaints there.
I ... 别人怎么说 » was given a great room during my first stay (I had some requests which they were able to fulfil.) It was disappointing I didn't get the same kind of r -
The ambience of the hotel was really good all through out the hotel, the
interior design from the lobby to the reception to the restaurants and
especially the rooms is outstanding.
The staff were very helpful and eager to serve in whatever way they can. From helping to arrange sightseeing tours or mapping out places to go, or picking up a taxi.
The staff spoke very good english, especially the concierge.