the staff were very friendly.and if we needed anything all we had to do was ask and it was done
High standard of comfort
Heating difficult to control - too hot
Location and breakfast
the staff were friendly. we got upgraded for free when we arrived which was a nice surprise. the room was clean and the king size bed was amazing. the breakfast was also very nice. good location.
we did have scaffolding outside our window which spoilt the view a little but can't be helped. we were lucky enough to get a spa bath only to find it didn't work, that was disappointing.
comfort good food friendly staff
Very friendly staff at front desk who upgraded our room when he heard it was our 1st wedding anniversary.
The hotel was brilliant but had noisy people in the rooms around us who watched tv till late and liked banging doors.
could not fault any thing thank you,
Great location, friendly helpful staff, comfy room, good breakfast.
The room overlooked gardens so had a pleasant view even though it was at the back of the hotel. It was also a very quiet comfortable room, jacuzzi was wonderful, breakfasts excellent, staff very helpful and room service meal very good. An excellent experience.
One small complaint: I was woken at 8am on the second morning by the room service girls chatting very loudly outside my room for 10 minutes. However, my suggestion to the manager that some additional customer service training would be beneficial was very courteously accepted so hopefully other guests won't experience the same problem.
location is perfect, and friendly staff
Rooms and services, great breakfast
Lovely room, helpful staff, very organised breakfast, good lounge areas.
Deluxe double room had all the facilities that a person needs.
Bed/pillows could be better. Sound proofing of doors could be improved.
Almost everything , location and breakfast room especially.
The Buffet breakfast had plenty of variety and the location was very handy.
proximity to Harrods, restaurants, museums; the ambience, the houses in the squares and streets; everything in the hotel works perfectly and the buffet breakfast is excellent, service is friendly and prompt
only the price! and the practice in the bar of serving (and charging for)double measures of spirits as standard e.g. I asked for a whiskey and was served a double whiskey
Le breakfast et le salon confortable avec une ambiance cosy et deco denoel agreable.
La piscine n est pas gratuite ni d acces facile car independante de letablissement.Prix prohibitif non inclu dans hotel de 4 etoiles
Comfortable friendly atmosphere. We had lunch in the dining room the standard of service and the quality of food was excellant.
Only one comment The English breakfast could be a lot hotter!.
Nice rooms in well located Hotel
Some common area carpets in need of replacement
very easy to get to all attractions.breakfast excellent
bills being charged to our room
The restaurant and lobby
The room spcae was very tight.
Friendliness and helpfulness of the staff
The staff were extremely helpful and the service was excellent
Just one thing. We had a spa bath in our room, I ran the bath and it wouldn't work and there were instructions above the bath which had been wiped off due to cleaning.
comfortable and good location
quality of restaurant does not reflect the hotel as a whole
Position - the Rembrandt is in easy walking distance to Harrods also close to South Kensington tube station opposite the Victoria and Albert Museum. Close to the Royal Albert Hall. The hotel staff were helpful and the two rooms we stayed in were airconditioned roomy and comfortable.
The hotel is very old ( the lounge dates to the 1600s) so some floorboards creak a little and while we did not hear the traffic outside we did hear our fellow guests late at night sometimes.
Very nice hotel that is central to London and convenient for all museums, hyde park and the palalce, etc. Drinks and lobby are lovely. Did not have time for gym but looked good enough for hotel facilities.
The bed was very comfortable, it was clean, it was quiet. It was very central.
In one or two places there was a need for repairs. E.g. the bathroom door seemed to be worn away at the bottom and didn't fit in with the otherwise smart decor.
Location
Traffic noise
Convenience of access to The places we wanted to go to and to the Underground
